iGV Reviews 

56,940
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 3,244 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service and helpful staff, noting their kindness and communicative approach. Many appreciate the platform's efficiency, reliability, and ease of use, making it a convenient marketplace. The fast response times from support agents are often praised, providing users with confidence and a smooth overall experience. However, some customers reported issues with unreceived products or accounts being taken back shortly after purchase, leading to concerns about fraudulent activity. These users also expressed dissatisfaction with customer support, noting that agents sometimes failed to resolve these problems or were perceived as not fully supporting the customer, leaving them without recourse.

What people talk about most

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the kindness, helpfulness,... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, politeness, and efficiency.... See more

Service

Reviewers mention positive feedback about service, often highlighting its speed and efficiency. Many... See more

Response time

Customers consistently note positive experiences with response times, with many praising the fast and... See more

Website

Clients share positive opinions on the website, with many describing it as trustworthy, reliable, and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From my experience on igvault, the servic by team is great but like sellers beware of some and double check mail only go for rambler.ru Hotmail or outlook or gmail nothing else but agents on live chat... See more

Company replied

Rated 5 out of 5 stars

amazing seller! they were very kind and communicative throughout the whole process, making sure that everything was well received. you can tell they really care about their customers providing a great... See more

Company replied

Rated 5 out of 5 stars

Seller : Shiroky15 In my honest experience, this website is one of the easiest platforms to use, especially for buying and selling digital products. The interface is simple, fast, and beginner-fr... See more

Company replied

Rated 5 out of 5 stars

If you're looking for a reliable place to buy Valorant accounts or in-game items, this website stands out as one of the better options available. The platform is well-organized, making it easy to brow... See more

Company replied


Company details

  1. Video Game Shop
  2. Computer Accessories Shop
  3. Gaming services
  4. Hobby shop

Written by the company

iGV is committed to building a safe, fast and smooth platform about the virtual asset transaction. Since its inception in 2006, iGV has expanded rapidly in the virtual asset trading field, Our business is growing gradually and technical services are upgrading rapidly.Over the past 16 years, we have launched more than 400 products,and we have more than 30,000 professional and trusted sellers. This brings us the trust and choice of 6 million customers worldwide, and we accumulated more than 3.5 million secure transactions. We provide global gamers with a safe and simple virtual asset trading experience, including a variety of types of goods: Game coins, Items, Skins, Accounts, Game training, Social media training, Player alongside, Gift cards, Subscription services, etc. We support virtual trading for over 400 games, among which the most popular trading games are: WOW、FIFA、Fornite、RS、Dofus、LOL、COC and more. We will continue to work hard to better serve our users, and make the transactions safer, make the services faster, and make the experience smoother!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

57k reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(56,940)

3,761 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cinema 11/10 Buy hereeeeee

29 June 2026
Unprompted review
iGV logo

Reply from iGV

Hi Super Maroni

Thank you so much for the glowing review! Your support means the world to our team.

Knowing that you’re happy with our service motivates us to keep doing our best. We look forward to serving you again soon! Have an amazing day ahead.

Warmest regards,
Cher
IGV Team

Rated 5 out of 5 stars

Niceeee and good experience

Niceeee and good experience

16 June 2026
Unprompted review
iGV logo

Reply from iGV

Hi Saint Claudenson

Thank you so much for the glowing review! Your support means the world to our team.

Knowing that you’re happy with our service motivates us to keep doing our best. We look forward to serving you again soon! Have an amazing day ahead.

Warmest regards,
Cher
IGV Team

Rated 5 out of 5 stars

Love this good og accounts etc

28 June 2026
Unprompted review
iGV logo

Reply from iGV

Dear Rondell Xong,

Thank you so much for your support and for taking the time to leave us such a wonderful review!

We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.

Best regards,
Mia
IGV Team

Rated 5 out of 5 stars

Perfect very good

28 June 2026
Unprompted review
iGV logo

Reply from iGV

Dear lilian L,

Thank you so much for your support and for taking the time to leave us such a wonderful review!

We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.

Best regards,
Mia
IGV Team

Rated 5 out of 5 stars

good website

28 June 2026
Unprompted review
iGV logo

Reply from iGV

Dear Loic Bayle,

Thank you so much for your support and for taking the time to leave us such a wonderful review!

We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.

Best regards,
Sunny
IGV Team

Rated 5 out of 5 stars

God page god service

19 June 2026
Unprompted review
iGV logo

Reply from iGV

Dear Alex Diaz,

Thank you so much for your support and for taking the time to leave us such a wonderful review!

We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.

Best regards,
Sunny
IGV Team

Rated 5 out of 5 stars

Niceeee website

28 June 2026
Unprompted review
iGV logo

Reply from iGV

Dear Theo Depre,

Thank you so much for your support and for taking the time to leave us such a wonderful review!

We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.

Best regards,
Sunny
IGV Team

Rated 5 out of 5 stars

Oyuncu Kantinim Store

It was really good, I would like to recommend this service.
I will buy again for sure!
Fast and clean!

28 June 2026
Unprompted review
iGV logo

Reply from iGV

"Dear Narumiya

Thank you so much for your support and for taking the time to leave us such a wonderful review!

We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.

Best regards,
sunny
IGV Team"

Rated 1 out of 5 stars

I'M a Seller, I have been trying to verify my…Pure Waste of Time! Broken System & Useless Support

I have been trying to verify my identity for over a week, but my verification keeps getting rejected.

The verification provider (Sumsub) successfully accepts and processes my government ID, but the verification on iGV's platform continues to fail. I tried multiple times with valid documents but couldn't complete the process.

I also contacted customer support several times. Although they responded quickly, I only received the same standard replies and my issue was not resolved. Unfortunately, there was no option for a manual review.

I am a genuine seller with a 5.0 rating on Fameswap, and my documents are valid. Despite that, I was unable to complete the verification process.

Based on my experience, the verification system needs significant improvement. If you encounter the same issue, be prepared for delays and consider whether the platform meets your needs before investing more time.

21 June 2026
Unprompted review
iGV logo

Reply from iGV

Dear Gologin

We sincerely apologize for the inconvenience and any frustration you’ve experienced on our website. This is certainly not the standard of service we aim to provide.

We are fully committed to resolving this for you as quickly as possible. To help us investigate and fix the issue immediately, could you please contact us with your Order Number and details of the problem?

You can reach our dedicated support team directly via:

Email: service@igv.com

Discord Community: https://discord.gg/EGDyCbW9HG

Our department heads are closely monitoring these channels to ensure your issue is heard and resolved. Thank you for your patience and understanding, and we look forward to making things right for you.

Sincerely,
Cher
IGV Team

Rated 5 out of 5 stars

Great

Used lots of times. Very good

28 June 2026
Unprompted review
iGV logo

Reply from iGV

Dear Articc,

Thank you so much for your support and for taking the time to leave us such a wonderful review!

We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.

Best regards,
Mia
IGV Team

Rated 5 out of 5 stars

Fast friendly helpful i like how this…

Fast friendly helpful i like how this girl (Mia) handel it and help me

28 June 2026
Unprompted review
iGV logo

Reply from iGV

Dear wesam dabit,

Thank you so much for your support and for taking the time to leave us such a wonderful review!

We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.

Best regards,
Ashley
IGV Team

Rated 5 out of 5 stars

Nice and help us

Nice and help us

28 June 2026
Unprompted review
iGV logo

Reply from iGV

Dear xeus,

Thank you so much for your support and for taking the time to leave us such a wonderful review!

We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.

Best regards,
Mia
IGV Team

Rated 5 out of 5 stars

very good and fast

27 June 2026
Unprompted review
iGV logo

Reply from iGV

Dear Jadan Stockdale,

Thank you so much for your support and for taking the time to leave us such a wonderful review!

We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.

Best regards,
Mia
IGV Team

Rated 5 out of 5 stars

great support man

27 June 2026
Unprompted review
iGV logo

Reply from iGV

"DearNiklas Niemeyer

Thank you so much for your support and for taking the time to leave us such a wonderful review!

We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.

Best regards,
sunny
IGV Team"

Rated 5 out of 5 stars

very friendly

very friendly

27 June 2026
Unprompted review
iGV logo

Reply from iGV

Dear Nicolas Krassnig,

Thank you so much for your support and for taking the time to leave us such a wonderful review!

We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.

Best regards,
Anny
IGV Team

Rated 5 out of 5 stars

All is good and

All is good and It helped me a lot.

27 June 2026
Unprompted review
iGV logo

Reply from iGV

Dear กาแล็คซี่ เอ,

Thank you so much for your support and for taking the time to leave us such a wonderful review!

We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.

Best regards,
Anny
IGV Team

Rated 1 out of 5 stars

It's a scam

Everything was great, he gave me the invoice but after 28 days he changed the email. It's a scam

1 June 2026
Unprompted review
iGV logo

Reply from iGV

Dear CUSTOM,

We sincerely apologize for the inconvenience and any frustration you’ve experienced on our website. This is certainly not the standard of service we aim to provide.

We are fully committed to resolving this for you as quickly as possible. To help us investigate and fix the issue immediately, could you please contact us with your Order Number and details of the problem?

You can reach our dedicated support team directly via:

Email: service@igv.com

Discord Community: https://discord.gg/EGDyCbW9HG

Our department heads are closely monitoring these channels to ensure your issue is heard and resolved. Thank you for your patience and understanding, and we look forward to making things right for you.

Sincerely,
Mia
IGV Team

Rated 5 out of 5 stars

was very good

was very good, and helpful

26 June 2026
Unprompted review
iGV logo

Reply from iGV

Dear Reice,

Thank you so much for your support and for taking the time to leave us such a wonderful review!

We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.

Best regards,
Mia
IGV Team

Rated 5 out of 5 stars

Cool and fast

26 June 2026
Unprompted review
iGV logo

Reply from iGV

Dear kevin durant,

Thank you so much for your support and for taking the time to leave us such a wonderful review!

We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.

Best regards,
Mia
IGV Team

Rated 5 out of 5 stars

numer1 love you

numer1 love you

26 June 2026
Unprompted review
iGV logo

Reply from iGV

DearUU UU


Thank you so much for your support and for taking the time to leave us such a wonderful review!

We are thrilled to hear that you had a great experience with us. Our team is fully committed to continuously providing you with top-notch service. If you ever need anything in the future, please don't hesitate to reach out.

Best regards,
sunny
IGV Team

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