ILAWSSCOTLAND Reviews 

350
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely knowledgeable, polite, and professional when guiding them step by step through important legal arrangements. Many people deeply appreciate the thorough explanations provided regarding wills, power of attorney documents, and property protection trusts. Reviewers also note the remarkable convenience of home visits and phone consultations, which make the entire process remarkably straightforward and stress-free. Clients consistently indicate that representatives take plenty of time to patiently answer all questions and ensure everyone feels completely at ease throughout discussions. Overall, individuals feel well-supported and confident in the decisions made for their future.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and clarity when... See more

Service

Consumers find service to be positive, highly praising the professional, polite, and reassuring approach of... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting courteous appointments and helpful... See more

User experience

Customers report positive experiences with user experience, finding the process straightforward and easy to... See more

Customer communications

Clients share ambiguous opinions on customer communications. Some reviewers praise fast responses, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After turning up just under an hour late for our meeting at the Clarkston office , due to traffic on route . We were kindly greeted by Neil and all the staff in the office and told not to worry about... See more

Company replied

Rated 5 out of 5 stars

We were recommended ILawsscotland by one of our family members. We then arranged an appointment regards POA for my husband’s elderly father. A lovley gentleman named Neil Jones came out to our home t... See more

Company replied

Rated 5 out of 5 stars

We contacted ILAWSSCOTLAND to discuss Power of Attorney and Protective Property Trust. Neil Jones was fantastic, and explained everything in terms that we understood fully. This has taken a grea... See more

Company replied

Rated 5 out of 5 stars

Spoke with Daniela Jaconeli today about our wills and legalities for our future. She gave clear guidance and advice and helped us to make decisions for our future and that of our children. We now have... See more

Company replied


Company details

  1. Legal Services

About ILAWSSCOTLAND

Written by the company

Welcome to our profile page

With over 30 years’ experience, ILAWSSCOTLAND are the Estate Planning professionals of choice, understanding your needs fully and providing on-going, quality advice, on the most important areas of your life - your family and your assets.

ILAWS are expert in providing Wills. Power of Attorney and in protecting your home against care home costs and fees.

Home or office appointments are available in Inverness, Moray, Aberdeen & Aberdeenshire, Dundee, Perth, Fife, Edinburgh, West & East Lothian, Glasgow, Ayrshire and all surrounding areas. In the more remote areas video and telephone appointments are always available.

We offer a full Bereavement Service which covers everything from your first enquiry all the way through to advising and assisting your Executors and Powers in Attorney their duties.

Get In Touch

Contact info

4.9

Excellent

TrustScore 5 out of 5

350 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(350)

99 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mr Ross Allan arrived at our address…

Mr Ross Allan arrived at our address prompt and explained in great detail what Power of Attorney was and myself and my daughter agreed with his explanation of what myself needed to be done and we were very satisfied with Mr Ross Allan’s service! He was very respectful and made myself and my daughter feel at ease and understand exactly what would take place with regard to my Power of Attorney timetable and what is involved for my will and what we need to do when and where we received paperwork and what would need or expected if us but if we needed any help not to hesitate to contact Mr Allan by email as he was always at out of office!
Mr Allan made us feel at ease and understand the Power of Atorney procedure from start to finish could raj up to 14 month unless there was an emergency due to health issues!

29 June 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you so much for taking the time to review us and good to hear it all went well. Unfortunately, the OPG (Scottish Court Services) are running well behind in registrations just now due to the sheer volume of Scots requesting Power of Attorney but we can expedite cases if there is a serious illness or other need. We are here to help.

Rated 5 out of 5 stars

After turning up just under an hour…

After turning up just under an hour late for our meeting at the Clarkston office , due to traffic on route . We were kindly greeted by Neil and all the staff in the office and told not to worry about it. Neil fully explained all the products, costs , timescales on the day very well and very professionally . Shop around do your homework but we wouldn't hesitate to recommend this branch especially.

22 June 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

We have the same problems with traffic from time to time in getting to a client's home for an appointment so we fully understand the difficulties. Neil said it was a pleasure to assist you and thank you very much for your review.

Rated 5 out of 5 stars

We have had a very positive experience…

We have had a very positive experience this afternoon. Daniela was very patient and answered all of our questions fully, she did not rush us or make us feel pressurised in any way. We would not hesitate to recommend ILAWS Scotland.

3 June 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you so much for taking the time to review us. Great to hear it all went well and we are here to help going forward.

Rated 5 out of 5 stars

Danielle (Aberdeen) - positive experience!

Danielle (Aberdeen) converted what we had previously considered to be an unnecessary complex process into a positive and uncomplicated experience. Responses were knowledgable, informed and hugely reassuring. Can highly recommend. Thank you!

29 May 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

"No Drama" is what we live by. So good to hear that we have made everything straightforward for you. Thank you for your review.

Rated 5 out of 5 stars

Daniella was very professional

Daniella was very professional, taking time to explain things very clearly. She made the process much simpler that we thought it would be.

29 May 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you Elaine for your review. Much appreciated.

Rated 1 out of 5 stars

There was no problem when they came to…

There was no problem when they came to the house to draft my will the will arrived back to me after 3 weeks to be checked and signed sent it straight back to I law scotland it been 5 weeks I've not received my will back yet I've called them twice and got the same excuses both times its taken 3 weeks to draft and sign my will but its taken 5 weeks for I law scotland to photo copy it and return it to me I've still not received it

29 May 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Good morning Mr Duncan. Thank you for bringing this to our attention. However, we do not seem to have a client with your name. Under normal registration and copy procedures, we would expect a return of documents to a client around the 2-3 week mark so if you have emailed on behalf of someone else please email to info@ilawsscotland.co.uk with the details of our client and we will investigate immediately.

Rated 5 out of 5 stars

Protective Property Trust....

We arranged a visit with a representative from ILAWSSCOTLAND regarding protecting our home for our children.
Neil came to our home to discuss this issue with us. He was extremely knowledgeable, very curtious and knew exactly what we were wanting to do.
He explained to us how the Protective Property Trust works in a way we understood, the cost to do this and the timescales to complete the contract .
It was really straight forward for us but a lot of work for ILAWSSCOTLAND..
There is a cost upfront to have the contract prepared and drawn up but if you way up the potential cost of care that you may need in your future, the cost is worth it...
We would certainly recommend ILAWSScotland for this type of legal work as their knowledge and expertise in this field is excellent, and we were made to feel confident and taken care off...
Thank-you Neil..
Joan and George Watson

22 May 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for your kind words. We will pass these onto Neil. It is always our aim to make things as straightforward as possible so it's always nice to hear feedback from clients. Thank you again.

Rated 5 out of 5 stars

A representative from ilaws visited my Father …

A representative from ilaws visited my father’s home this afternoon regarding a Power of Attorney. From start to finish, the gentleman was polite, courteous, respectful, and had a great sense of humour.

The information he provided was excellent and very helpful for my father, and the whole process was completed quickly and efficiently.

Thank you iLaws for the outstanding service. I can fully recommend you to anyone who needs assistance with legal matters.

22 May 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you Brian for taking the time to review us. If your father or you have any questions going forward, please just get in touch.

Rated 5 out of 5 stars

I arranged a visit from IlawScotland…

I arranged a visit from IlawScotland for my stepfather yesterday. A very nice helpful Welsh man came took us through power of attorney and making a will. It was very well presented and explained everything in layman’s terms. I would recommend them to have your estate made safe with piece of mind. Thank you Neil Jones from Cardiff.

18 May 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for your review Moira. Neil and all of us are here to help going forward.

Rated 5 out of 5 stars

I had a home visit from Ross Allan to…

I had a home visit from Ross Allan to make a new will etc.
He explained everything and was very helpful. I now have peace of mind knowing everything is in place for my children and NO DRAMA’S . Would highly recommend.
Thank you Ross.

19 May 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Great to hear from you Laura! Peace of mind is important and we are here to help you anytime. Thank you for your review.

Rated 5 out of 5 stars

Wills and Power of Attorney

Arranged appointmen for mum dad and sisters power of Attorney and wills. Neil Jones was very courteous and professional explaining both procedures very clearly to my elderly parents...very highly recommend

8 May 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thanks for your review Jackie. "No Drama" as we promise. If there is anything you need to ask going forward, please just contact us. We are happy to help.

Rated 5 out of 5 stars

Hospital Appointment to arrange a Will & Power of Attorney

Appointment arranged for my Dad who is currently in hospital. Neil Jones talked him through applying for a will & setting up power of attorney, with compassion, clarity and understanding.

28 April 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for taking the time to review us. Pleased we could help. Wishing your Dad all the best.

Rated 5 out of 5 stars

ILAWS Experience.

I contacted ILAWS to update my will and set up power of attorney etc.Had the pleasure of dealing with Daniela who explained everything clearly and professionally making me feel at ease.Would highly recommend this company as efficient and cost-effective and helping to give me peace of mind that my affairs are in order.

28 April 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for your review. We are here to help you anytime.

Rated 5 out of 5 stars

We have used this company twice once to…

We have used this company twice once to update our wills and then again for POA
First time Elaine came to our house and today we had Neill both were lovely and made us feel very relaxed they explained everything to us and we both felt very comfortable.
We would definitely recommend this company to other people.

24 April 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for your review. Glad we can help.

Rated 5 out of 5 stars

Outstanding service

Neil came out to house and did our wills and power of attorney. Very helpful and was great from start to finish making sure we understood everything.made me feel easy in our own home and was straight forward process. Would recommend them 💯 %.

22 April 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Great to hear all went well and "No Dram." Thanks for the review.

Rated 5 out of 5 stars

Home and will to get sorted.

Had a appointment today with Neil Jones in there office he was so helpfull and clear he explained everything to us in no time so thanks again Neil .would recomend this firm.

16 April 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for your review. Neil will be delighted to read your comments.

Rated 5 out of 5 stars

We contacted Ilawsscotland to update…

We contacted Ilawsscotland to update our out of date will. We met Mr Ross Allan who guided us through all aspects of a will in laymans terms explaining and answering all our questions. We now have our new will with Ilawsscotland. We were very satisfied with how every aspect of how wills work thank,s to how it was made easy by mr Ross Allan.

13 April 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you for taking the time to review us. Great to hear everything went smoothly for you both. “No Drama” is always the aim. Straightforward and effective. Thanks again.

Rated 5 out of 5 stars

Great service

Great service today from Neil. Everything was excellently and clearly explained.

10 April 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Always great to hear. Many thanks.

Rated 5 out of 5 stars

Highly recommend

I contacted them to arrange my power of attorney, and the experience was excellent from start to finish. Daniella provided clear, thorough explanations of the entire process and outlined realistic timelines for when to expect each stage and the associated documentation. The service was straightforward, efficient, and very reasonably priced. I would highly recommend their services to anyone seeking assistance with power of attorney arrangements.

10 April 2026
Unprompted review
ILAWSSCOTLAND logo

Reply from ILAWSSCOTLAND

Thank you so much for your review. We are here to help you whenever you have a query in the future.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look