Iliad Reviews 

Come si dice a Napoli “o sparagn nun è mai guadagn”. Compagnia scandalosa, classico specchietto per le allodole

I tried their SIM card as a one-time purchase and it never worked and there was no support in either Italian or English. I wrote off the $22 as a cost of travel. Now they are charging $11 each month to my credit card. The purchase contract was on a screen in English and it was definitely not for a subscription. I don't know if they are crooked or just impossible to work with.

Good price, frauding with automatic subscription! Be aware!
5g is a lie, even in big cities it doesn't work!
Covarage is terrible, connection fully unstable, problems on every Voip call. Video calls isn't function cause of low banwith. Bandwith is terrible evrywhere even for 4g: 3mbit/s is avarage in Roma, in rare cases up to 10 mbit/s.

I have been getting service from this company for two years now and have never had any problems. I can recommend this to everyone.

what a bad company. purchased a 30 day tourist sim, at Naples airport, with Iliad staff at the airport to help. Told switch phone off and on and will be up and running in 15 mins. Left on our way to hotel 4 hrs later still not working. Finally get it working after the hotel team intervened and was to do with the setup done at airport by the Iliad team. no 5G coverage is poor. Leave Italy in 10 days, and now two months on im being charged a subscription. which i can seem to cancel. have had to initiate a chargeback. Trying to contact Ilaid, not possible except on Instagram, very poor service and business. i have been to told cancel send a fx or written mail. Really!!!!!! so backwards

Me and my boyfriend went to Italy for vacation.
We buy ILIAD sim for each for 2 weeks only. But ILIAD makes us to pay each month more and more money! Because of that, we had to cancel our credit card!!
There is no way to talk with them.
The credit card company says it known to them, it's happened to many people!😤

Keep getting charged monthly and cannot cancel. Do not have my details anymore to get into account.

Everything was fine until I they silently charge my card for several months, just to keep number. I bought sim card in mobile shop, explained that I'm tourist but their idea is to steal money from you later. There is no option for refund and even no option to cancel... I just changed my payment option to manual, hope it will work. The worst thing is that there is no email support or in app.

Iliad is a surprisingly good value. I have family that lives in Italy. We switched their phone service to Italy. For €9.99 per month forever, they get 200GB of 5G data, unlimited talk and text, and of course free EU roaming. Most of my family lives in Tagliacozzo. They get fast 5G speeds everywhere in town. The only downside is that they do not support eSIM. I hope they support eSIM soon. I also wish they had better options for FWA internet, because they currently only offer a small 300GB data SIM or fiber internet.

It shows no service thus de sim is accepted. The configuration is according the help file. Very bad product. It doesn't work. There is no support available.
I looked up at google a Iliad shop in San Benedetto but does seems the exist anymore.Non mostra alcun servizio quindi de sim è accettato. La configurazione è secondo il file della guida. Prodotto pessimo. Non funziona. Non è disponibile alcun supporto.
Ho cercato su google un negozio Iliad a San Benedetto ma sembra che non esista più. Ho provato ad annullare il contratto tramite il sito Web. Anche l'annullamento del contratto non funziona.

Bought a 30 day 150gb sim, was ok but missing some vitals like not compatible with home security cams, etc. Then 9 days in it just stopped working. Had plenty gb left. Scammers at Catania Airport

No contact Email. No website in englisch,french or german - official EU languages. Nobody from the operators can speak any other language than italian,
callback promised but not done.
Contract cancelled, but the residual amount of money is not reimburced.
Iliad - NEVER MORE!!!

I paid 18€ for card and activation, the card did not appear for 2 weeks now, I’ve been calling on a support line, I’ve been typing on messenger, I’m not speaking Italian so only thing these people did was hang up on me and on messenger they told me to send a fax, they gave a number but nothing else, i don’t know what should I write there. Right now no one answers the phone and no one replies on Facebook for a week now. Scam company.

First of all, it took me milion years to activate the SIM card.after two days of struggle, i went to shop where i bought card. Guy who works there tried for 45min to activate and nothing,he told me to go to their official shop, so i went there BUT IT WAS CLOSED PERMANENTLY....
My friend told me that i should try harder everyday, so i did it, because i didn't want to waste money. After 7 days of struggling, milions of recorded videos how i say "selgo Iliad" and trying to uploaded, i don't know how but i got mail rhat i activate my card.
So in neyt days i was using it, but very often i don't have full signal and their "5G internet" is very very slow.
And now i am trying to pay for one more month, and like 172616251552 times ago it's says that i have problem with my credit card...................
What to say except that this is my worst Italian experience and my frineddly advice to everyone is to avoid Iliad even if they offer you service for free.

Hi, the guy working in the Iliad shop in front teatro Massimo in Palermo, this morning helped me a lot with the up grade and some connection problems
that I couldn't solve by myself.
A big thank you to this friendly, polite and empathetic boy.
I am so sorry that I cannot remember his name.
Thank you, thank you very much 🙏🙏

Servizio clienti telefonico da disgusto in quanto a bugie, giochi di parole e manipolazione di quanto viene detto.
Per non parlare del tono usato dall'operatrice fin dal primo secondo. Discriminazione pura.Secondo gli operatori probabilmente,se ti chiami Asma l'Italiano NON puo' essere certamente la tua lingua madre

Disgusting telephone customer service with lies, puns and manipulation of what is said.
Not to mention the tone used by the operator from the first second. Pure discrimination. According to the operators probably, if your name is Asma, Italian certainly CANNOT be your mother tongue

I have seen many negative reviews, and i would like to leave some positive. Cause i do believe we write mostly about negative things.

I was an Iliad user, almost since the begining. I migrate from WIND; where i experienced many "truffa" with additional services i didn't order. Those like oroscope and weather every week for 7 eur... Crazy.

I was surprised with the offer Iliad gave me that time, with client experience. And frankly, i did not experience some severe problems ever. Maybe in first years when i traveled around ITaly. But lately, it is definetely improved. What I am missing is free e'sim feature. And a second sim for tablem/car/etc for a legit price.
And of course FTTC, cause i dont have a FTTH connection :(((

Scammers. Worst customer service ever. It is impossible to get your money back. This company acts illegally and must not exist on the market. They should be handled by the authorities.

In the beginning, it took them almost a month to get it working but they still didn't reimburse us for that month. Then, after several months the fibre signal is lost. We called them about this problem. 1 month after our first call, the problem still persists and customer service does not seem to have any urgency to fix it. In summary, we had 2 months of downtime in 9 months of service with no reimbursement or apologies.

I need to get my credit back, but after more than 10 messages on Facebook, one letter (!) and three faxes (!!!), I still haven't received the credit of my old sim. Terrible service