Iliad Reviews 

Very bad hidden costs of renewal it's the only company that inteprets the Grogorian callender to their own needs, ie a month has 32 days. Every month there is confusion as to the renewal time/ date and you end up spending an extra 4/5€ example: sms sent said renewal at 24:00 on 3 of October I was billed for phonecall made at 18:00 of the 3rd! Every month there are always hidden costs! To be avoided!

In Germania è un vero disastro la rete.!!!non si riesce a navigare che delusione

Customer service is indecent, i've been scammed with evidence and they will not refund a long time client and deny any help. The more i have to deal with them the more irritate i become. They even call back to lose time while they won't offer any solution. I will stop being a client and quit two sims. Even if price lost is not much, i refuse to deal with them and can't trust them addio iliad

I switched to Iliad at the end of December 2019 and ever since then (more than 4 months ago) I've never had any connection problem. I can definetely say that the signal is excellent in my region (I live just outside Verona), I don't know if that might be different in other areas. Although, I must say the customer care is still poor (there's no phone number to call on their website and not even a quick message service) and this should be improved.

Terrible internet connection OMG I feel like breaking the sim 😫😭😭i live in Savona Liguria Italy if you live here don’t purchase Iliad you will regret 😭they have a nice data plan 50Gb but the connection is too slow downloading 1gb file for hours now 😭

I initially switched to this provider company because friends recommended it for the good prices and having experienced zero issues (residency: Genoa, Italy). However, whenever there is an actual issue that needs to be resolved, you'll find yourself to be flogging a dead horse. I ordered a SIM card and a monthly subscription, for which I paid EUR 17.98. Two months later, the SIM card still hadn't arrived, whereas it was supposed to arrive within several working days. The online status indicates it was delivered, which is strange, because their delivery protocol requires personal identification, none of which had happened; clearly indicating that something had gone wrong. Issues like this should be solvable quite easily, but alas, all of my contacting attempts have been in vain. Iliad does not provide an e-mail address or contact form and they don't pick up the phone. This company scores an absolute zero on communication.

Good speed for the price .

Really poor coverage and overcharge on data when hot spot is used. Avoid this company.

Good prices, not too good coverage.
Finally some companies that come out with a good and fair offer. Unfortunately they still have some work to do on their network.
I keep hoping that something will happen.

I was good while I was in Italy but now that I'm back in the States, it has been difficult finding a way to cancel my plan. Does anyone know how to do this?

The service was good whilst I was living in Italy but I have now left and unable to cancel. When I ring they just hang up. I have now cancelled the payments because I don't know how to stop this. They need to be online like all other companies

Terrible service, no assistance, the FB chat is a fake bluff, the operators do not respond to direct questions, like "are there ILIAD centers in my town where I could physcally go to get help?" or "please, give me other contacts of ILIAD". Not able to resolve typical problems...

I've been with them for several months and can't complain about anything. I hope they continue this way.

bought a sim with the 50 gb data set for less than 10€, seem to good to be true and it is, it often doesnt work, sites dont load, apps dont refresh etc..., and when it does, it is slower than a 1st world country public internet service, im consedering switching to a more expensive package from better companies, this one isnt worth even for the cheap price.

Thieves! I cant believe they sell this! Developing countries have great internet, I expected at least DESCENT! Now I have to bother with fax and refund if it ever HAPPENS! And also spend again money for something normal.
Do not even bother, public connection is better than this one.

Iliad is terrible these days especially the internet. Out of the 40GB I paid for monthly, I can't recall ever used up to 3GB. I switch into local or home WiFi often out of frustration. Iliad needs to improve on its service significantly.

Worst company ever.
Once you data is used they force you to pay €0.90 per GB.
Thieves and scammers don’t recommend.
If you forget your data on and use wifi they still take money out.
I’m disgusted but their customer service they yell at you and rude on the phone.
Screw this crap.

50GB for 7.50€, I find this an extremely good deal that worths the money.

I am satisfied by Iliad I would say :) no issues so far (6months after)

SCAMMERS!!! LADRI...
BEWARE OF THIS COMPANY, THEY WITHDRAW MONEY FROM MY BABK ACCOUNT WITHOUT MY CONSENT, SO WHEN YOU ASK FOR YOUR MONEY BACK THEY REFUSE TO REFUND YOU AND THEY HUNG UP THE CALL. INSTEAD MANY OTHER COMPANIES ARE MUCH MORE HONEST AND HAVE NO PROBLEMS WITH, AS IT TAKES ONLY A FEW CLICKS, BUT THIS IS ALL PART OF THE VERY DIRTY AND CALCULATED GAME THEY PLAY TO STEAL AWAY YOUR MONEY, YES THAT'S WHAT THEY REALLY DO, SHAME ON YOU, ABSOLUTELY DISGUSTING BY EVERY MEANS!!!!!

Very stupid network. There is no internet. Your call disconnect because of it. Sometime there is internet and sometime not. I hate iliad and it cause me a lot of trouble. Going to change it to Ho Mobile.

I recommend not to waste money on iliad.