ilMarchesato Reviews 1,193

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting the outstanding craftsmanship and high-quality materials. Many people highlight the unique and eye-catching designs, often receiving compliments and inquiries about their purchases. The delivery service is frequently described as fast and efficient, with items arriving well-packaged and in perfect condition. Reviewers also appreciate the excellent service, including personalized touches like monograms and prompt resolution of issues. However, some customers expressed dissatisfaction with the price, particularly due to unexpected additional costs such as customs charges and tariffs upon delivery. A few people also reported receiving damaged products or incorrect items, though some noted that the company promptly resolved these issues. There were also isolated comments about certain parts of products feeling less luxurious than expected, such as plastic components on an expensive item.

What people talk about most

Product

People report positive experiences with product. Many customers praise the exceptional quality,... See more

Quality

Users describe positive interactions with quality, frequently praising the exquisite design, craftsmanship,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast delivery, with some... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the quick and excellent... See more

Price

Customers consistently express dissatisfaction with pricing. Many reviewers report unexpected additional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been ordering umbrellas and canopies from them for years, simply because they're so unique and eye-catching. People always ask me where I bought my umbrella or canopy. They say it's beautifully d... See more

Rated 5 out of 5 stars

I am an avid walking sticks/canes collector (and user). Over the years I bought many sticks/canes from USA, Ukraine, Ireland China, Taiwan, France and Italy. Without hesitation, I can say that ilMa... See more

Rated 5 out of 5 stars

What incredible products this company makes! I’ve ordered several umbrellas for myself and as gifts, all very well received. I’ve also ordered two shoe horns. Again, beautiful. I highly recommend them... See more

Rated 5 out of 5 stars

I ordered a beautiful parasol/umbrella just under 2 weeks ago to Australia. I added embroidery of my initials. I received the carefully packaged umbrella today. This was a very fast delivery time. The... See more


Company details

  1. Needlecraft shop
  2. Handicraft

About ilMarchesato

Written by the company

Il Marchesato

Il Marchesato is a family Company founded in 1978 in Saluzzo, a tiny town in the North West of Italy, not far from Turin.

Il Marchesato

The name is after the old name of the area, and it means “The land of the Marquis”, a common way in the ancient times to define places according to the nobles in charge. From the beginning Il Marchesato makes hand made luxury umbreallas, walking sticks and shoehorns with a vast array of high quality materials.

Il Marchesato

Every single piece is mounted by hand, precious textiles cut by hand, sticks and handles are worked by the family members and porcelain handles painted by local artists working with the Company since longtime. Even the top notches and runners of the umbrellas are mounted and tested internally one by one.













Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Cheap plastic trash, not luxury anything...

I purchased an umbrella after being impressed with the pictures. Unfortunately, what I received was a cheap plastic umbrella that feels more like a child's toy than a luxury item. $550USD for what amounts to some extremely fake-looking gold colored plastic resin...the canopy seems nice, but the snake head and the shaft are plastic and resin that completely destroys the luxury aesthetic. To save the cost of this purchase, I'll need to find someone to replace the plastic resin parts that make it cheap and toy-like. As it is, it's simply embarrassing to show and it looks like I tried to buy something nice, but got a fake version instead of the real thing.

3 August 2025
Unprompted review
ilMarchesato logo

Reply from ilMarchesato

We are truly sorry to read your review and regret that the item did not meet your expectations. However, we would like to clarify a few important points about our production and the specific model you purchased.

Our collections include a wide variety of materials and finishes: fabrics can be in jacquard, cotton, or satin, always with exclusive designs; shafts can be crafted in different types of wood, or in steel or aluminum, with gold or silver finishes; handles range from wood and leather to resin plated in gold or silver, or even solid brass plated in gold or silver. The choice depends on the shape and style selected, as certain designs can only be produced in specific materials.

The umbrella you ordered has a resin handle, plated with 24K gold at 3 microns thickness, and decorated with crystals set into the eyes. The shaft is made of metal, and the accessories are in brass. The canopy is not plastic but a high-quality woven fabric. This model was further customized by you with both the outer and inner fabric selection, the handle, and the engraving—making it a completely personalized piece.

We also wish to highlight that the total you paid was not 550 USD. In fact, the final price was lower, (358€) and included complimentary services such as engraving, customization, and free shipping.

We fully respect your perception, though we want to reassure you that the umbrella you received is not a low-quality or toy-like product, but rather a handcrafted, customized item produced to your specifications.

Rated 5 out of 5 stars

What an exquisite cane

What an exquisite cane! Very impressive! Perfect in every way! I'm very impressed with the workmanship and quality. This cane will support me well into my golden years! Thank you very much!
Gary

22 July 2025
Rated 1 out of 5 stars

I emailed that I wanted to cancel…

I emailed that I wanted to cancel before it shipped and did not get any response. And they still shipped it out.

25 July 2025
ilMarchesato logo

Reply from ilMarchesato

Dear Customer,

Thank you for your message. We're very sorry for the misunderstanding. Unfortunately, it seems that your email did not reach us — we sincerely apologize if it was lost or not received.

In any case, your order has already been shipped. Once it is delivered, you are welcome to request a return if you still wish to do so.

You can contact us by email at info@ilmarchesato.com, via our online chat, or through WhatsApp, all accessible directly from our website.

We remain at your disposal for any assistance.
Kind regards,

Rated 5 out of 5 stars

Love it

Love it! Amazing umbrella. Wonderful service and excellent communication. Highly recommended!

21 July 2025
Rated 5 out of 5 stars

Beautiful Canes

I ordered two canes and both are really beautiful, very elegant. I now have 8 canes and each one is unique and extraordinary.

18 July 2025
Rated 5 out of 5 stars

The best

I am an avid walking sticks/canes collector (and user). Over the years I bought many sticks/canes from USA,
Ukraine, Ireland China, Taiwan, France and Italy. Without hesitation, I can say that ilMarchesato's stuff is the best worldwide and is delivered unusually fast.
Excellent work! My only regret is that I learned about ilMarchesato only recently.

15 July 2025

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