ilMarchesato Reviews 1,193

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting the outstanding craftsmanship and high-quality materials. Many people highlight the unique and eye-catching designs, often receiving compliments and inquiries about their purchases. The delivery service is frequently described as fast and efficient, with items arriving well-packaged and in perfect condition. Reviewers also appreciate the excellent service, including personalized touches like monograms and prompt resolution of issues. However, some customers expressed dissatisfaction with the price, particularly due to unexpected additional costs such as customs charges and tariffs upon delivery. A few people also reported receiving damaged products or incorrect items, though some noted that the company promptly resolved these issues. There were also isolated comments about certain parts of products feeling less luxurious than expected, such as plastic components on an expensive item.

What people talk about most

Product

People report positive experiences with product. Many customers praise the exceptional quality,... See more

Quality

Users describe positive interactions with quality, frequently praising the exquisite design, craftsmanship,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast delivery, with some... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the quick and excellent... See more

Price

Customers consistently express dissatisfaction with pricing. Many reviewers report unexpected additional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been ordering umbrellas and canopies from them for years, simply because they're so unique and eye-catching. People always ask me where I bought my umbrella or canopy. They say it's beautifully d... See more

Rated 5 out of 5 stars

I am an avid walking sticks/canes collector (and user). Over the years I bought many sticks/canes from USA, Ukraine, Ireland China, Taiwan, France and Italy. Without hesitation, I can say that ilMa... See more

Rated 5 out of 5 stars

What incredible products this company makes! I’ve ordered several umbrellas for myself and as gifts, all very well received. I’ve also ordered two shoe horns. Again, beautiful. I highly recommend them... See more

Rated 5 out of 5 stars

I ordered a beautiful parasol/umbrella just under 2 weeks ago to Australia. I added embroidery of my initials. I received the carefully packaged umbrella today. This was a very fast delivery time. The... See more


Company details

  1. Needlecraft shop
  2. Handicraft

About ilMarchesato

Written by the company

Il Marchesato

Il Marchesato is a family Company founded in 1978 in Saluzzo, a tiny town in the North West of Italy, not far from Turin.

Il Marchesato

The name is after the old name of the area, and it means “The land of the Marquis”, a common way in the ancient times to define places according to the nobles in charge. From the beginning Il Marchesato makes hand made luxury umbreallas, walking sticks and shoehorns with a vast array of high quality materials.

Il Marchesato

Every single piece is mounted by hand, precious textiles cut by hand, sticks and handles are worked by the family members and porcelain handles painted by local artists working with the Company since longtime. Even the top notches and runners of the umbrellas are mounted and tested internally one by one.













Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Truly excellent product.

Would not normally buy off a Facebook ad, but the product looked good and was sensibly priced.

More than lived up to my hopes. A really excellent product delivered in a timely fashion.

5 September 2025
Rated 4 out of 5 stars

It was a present for my BF and he was…

It was a present for my BF and he was truly amazed and thrilled. The product seems very good quality (we will see during usage) but so far I'm very satisfyed.
One think I don't like is that I don't think the price for "engraving" equalls the result. For this price I would expect the letters to be bigger or more fancy.

Also I would like to see the handle covered by leather insted leaving it plain plastic.

But overall it was a great gift

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Fast and good service

Luxury Walking Canes are beautiful and fast delivery and help from the seller as Fedex did not quite fulfill the agreement for delivery after 2 pm. a company I would definitely shop with again.

29 August 2025
Rated 5 out of 5 stars

Extremely pleased with the quality!

Extremely pleased with the quality! It was well packaged and free from damage in transit. The embroidery was correct and had no visible loose threads. Feels nice in the hands and matched the pictures online. Absolutely love my purchase!

26 September 2025
Unprompted review
Rated 1 out of 5 stars

It wasn’t at all like the picture but…

It wasn’t at all like the picture but by the time I opened it to wrap for the birthday event the two week refund policy was up bc it was measured from “shipping date”, not received date. I felt deceived and not great bc it’s clearly not the same umbrella as pictured. I was so hopeful and bc of the high price point I didn’t even question your integrity. Regards, Liz

24 August 2025
ilMarchesato logo

Reply from ilMarchesato

Dear Liz,

thank you for your feedback. We are truly sorry to hear about your disappointment. The umbrella you purchased is actually one of our most popular models and it corresponds exactly to the photos on our website. If you have found any significant discrepancies, it is certainly our priority to resolve the issue.

If the umbrella you received is different from the one shown in the photo, then it must have been an error in fulfillment. In that case, the return timeframe does not apply, as we would absolutely replace it for you.

To help us resolve this as quickly as possible, could you please contact us at info@ilmarchesato.com
, including your order number and some photos of the item you received? This will allow us to verify what happened and provide you with the right solution.

Our products are handcrafted and recognized worldwide for their quality, so if there has been a mistake on our side, we will make sure to correct it immediately.

Thank you for your kind cooperation.

Best regards,
Il Marchesato

Rated 5 out of 5 stars

Outstanding!

Every product I’ve purchased from this company has been of outstanding quality and value. Everything they have is beautiful! Their customer service is extremely responsive, always answers my questions and addresses my concerns. I’ve purchased for myself and for gifts which were very well received.

21 August 2025
Rated 5 out of 5 stars

Good people to work with

Most important, is the good communication with the company.
The service, and how they solve problems. Every company however good they are, they will always have to face some problems.
That is the difference of a good company. How well they resolve problems.

6 August 2025
Rated 5 out of 5 stars

This umbrella looks very luxurious and…

This umbrella looks very luxurious and elegant. Here's what makes it stand out:
* Color and Design: The exterior is a simple dark brown, but the inside features a beautiful and intricate pattern of gold monograms on a black background. This creates an interesting contrast and makes it special.
* Handle and Details: The handle is made of dark wood and is topped with a massive, richly decorated golden lion's head. There is also a gold chain on the handle. All the metal parts, including the ferrule, are made of gold-colored metal, which adds to its chic appearance.
* Special Features: The exterior of the canopy has the gold initials "B.M.M." embroidered on it, indicating that it has been personalized for me.
Overall, this is not just an item for protection from the rain, but rather a stylish and distinguished accessory.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely stunning umbrella

Absolutely stunning umbrella – the quality is excellent, the colors are beautiful, and it feels very stylish and durable. Yesterday I also purchased the shoehorn as well as another umbrella, and I couldn’t be happier with my choices. Everything exceeded my expectations. Very satisfied and highly recommend!

27 August 2025
Unprompted review
Rated 5 out of 5 stars

High quality.

Hello. Received my customised umbrella today. I am thrilled, the umbrella is gorgeous and the handle is beyond awesome!
From now on I will buy umbrellas only from you.
Thank you very much for your work and individual approach.

6 August 2025
Unprompted review

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