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Imaginatal Reviews 608

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, friendly, and professional demeanor, highlighting their ability to explain procedures clearly and provide reassurance. The service is frequently described as outstanding, with many appreciating the unhurried approach and the overall positive user experience. The booking process is also noted as quick and straightforward. However, some people were dissatisfied with the product, specifically regarding the clarity of 4D scan images, with some receiving fuzzy pictures or not getting the expected views. A few other people also felt that the communication from some staff members was lacking, leading to impersonal experiences or unclear reports.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their friendliness, professionalism, and... See more

Service

Users describe positive interactions with service. Customers frequently praise the helpful and professional... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers describe their experience as... See more

Product

Customers had ambiguous experiences with product. Many reviewers appreciated the keepsakes, such as 3D... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers found booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fabulous experience. The clinic is very relaxing when you walk in. I was an anxious wreck before my early assurance scan and i was just made to feel at such peace. The lovely sonographer to... See more

Company replied

Rated 5 out of 5 stars

Such a wonderful place! As soon as you walk in, the place is so calming and relaxing. The woman front of 'house' is so friendly and helpful. The sonographer was unbelievably patient and willing to t... See more

Company replied

Rated 5 out of 5 stars

The absolute best, so welcoming friendly and just lovely ladies that work in there. Spent so much time doing thescan, spoke through everything was very thorough and didnt miss anything. I highly recom... See more

Company replied

Rated 5 out of 5 stars

“I had an early pregnancy scan at Imaginatal and was very impressed. Booking was quick and straightforward, and I was able to get an appointment on same day . The clinic was easy to find and had a ca... See more

Company replied


Company details

  1. #5 of 14 best companies in Medical Diagnostic Imaging Centre
  2. #1 of 6 best companies in Medical imaging centre

Written by the company

Imaginatal is an award-winning provider of private ultrasound scanning, blood tests, and health screenings. We offer a range of pre-natal scans tailored to each stage of pregnancy, including Early Reassurance Scans from 6 weeks to date the pregnancy, Gender Scans from 16 weeks to identify the baby's sex, and 4D Scans from 24 weeks for a detailed view of the baby. Additionally, we provide Non-invasive Prenatal Testing (NIPT) to screen for chromosomal aneuploidies such as Down’s, Eduard’s, and Patau’s syndromes. Beyond pre-natal care, Imaginatal offers general health scans, blood tests, and screenings for both men and women, ensuring comprehensive health monitoring for all our patients. We are dedicated to supporting women undergoing fertility treatments with specialised well-woman scans. Our commitment to excellence and patient care has made us a trusted name in healthcare. At Imaginatal, our vision is to bring joy and peace of mind to the communities we serve. We provide healthcare imaging services that embody our mission of delivering joy and peace of mind. Our culture is built on the pillars of community, advancement, respect, ethics, and simplicity. We offer competent care with compassion, utilise state-of-the-art technology, and continuously improve our services and staff. We recognise and respect the unique identity, needs, wishes, choices, and beliefs of every individual. We provide value through honest and ethical services delivered by qualified healthcare professionals, and we make it easy for everyone to deal with us through our open and transparent approach. Our friendly and welcoming environment, along with our happy and helpful staff, ensures a positive experience for all our customers. Whether you're visiting for a pre-natal scan or a general health check-up, you can trust Imaginatal to provide exceptional care and support.

Experience Imaginatal's Exceptional Care

Written by the company

Free Rescan Policy for Early Scans
Book your Early Reassurance Scan today. If we can't see what we need, your rescan is free!
Accurate Gender Scans Guaranteed
Schedule your Gender Scan with confidence. If we get it wrong, you get 100% of your money back!
Comprehensive Health Screenings
Trust Imaginatal for all your health needs. Book your general health scan or blood test now!
Friendly and Welcoming Environment
Join our happy customers. Experience our award-winning care and welcoming staff today!

Our Rescan Policy

Free rescan

Free rescan
Book your Early Reassurance, Gender or 4D Scan today. If we can't see what we need, your rescan is free!"

Contact info

Promotion box for Imaginatal

Book Your Health Scan Today

Experience our award-winning care. Schedule your appointment now!


4.8

Excellent

TrustScore 5 out of 5

608 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very accommodating and honest

Very accommodating and honest. We didnt get great 4d scans so they were able to reschedule us for another one on our preferred date and time

26 April 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for sharing your experience with us! We’re so pleased our team could help arrange another appointment at a time that suited you. Baby scans can sometimes depend on little one’s position, so we’re glad we could make sure you had another opportunity to enjoy your 4D experience.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Very good service

Very good service, def recommend

19 April 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your kind feedback! We're so pleased to know your visit left such a positive impression. It means a lot that you'd encourage others to come to us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Service is so good place is quiet…

Service is so good place is quiet comfortable.

25 April 2026
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Reply from Imaginatal

Hi,

Thank you so much for your kind feedback. We’re really pleased to hear you had a good experience with us and felt comfortable during your visit. Creating a calm and welcoming space is very important to our team, so your words mean a lot.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Seamless Visit

Very attentive and supportive staff, from reception to sonographers. Seamless visit. Very helpful explanations during the scan and prompt report following the appointment.

24 April 2026
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Reply from Imaginatal

Hi,

Thank you so much for your lovely feedback. We’re delighted to hear that your visit felt smooth and well supported from start to finish. It’s wonderful to know our team helped you feel informed during your scan and that your report was received promptly afterwards. We really appreciate you taking the time to share your experience.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Amazing service in the Cardiff clinic

Amazing service in the Cardiff clinic, girls on the desk were lovely and reassuring and the lady who did my scan was great too. Went in for a 6 week reassurance scan and was slightly behind where I thought, so was advised to come back in 2 weeks. Lady conducting the scan explained everything to us, something we’ve not experienced on the nhs. Fantastic experience!

24 April 2026
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Reply from Imaginatal

Hi,

Thank you so much for sharing your experience with our Cardiff clinic! We’re so pleased to hear that you felt reassured and supported from the moment you arrived. Early scans can bring a lot of emotions, so it’s wonderful to know our team took the time to explain things clearly and help you feel informed. We’re glad we could provide a positive and comforting experience for you.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

It was very nice

22 April 2026
Imaginatal logo

Reply from Imaginatal

Hello,

Thank you for your lovely feedback. We’re so pleased to hear you had a positive experience with us, and we really appreciate you taking the time to share it.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

The staff are very thorough, informative and professional.

The staff are very thorough, and when I presented with issues I was not expecting, they brought me back at no extra cost to perform further scans.

Thank you for creating my report so promptly, so I can now move forward with my treatment plan.

21 April 2026
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Reply from Imaginatal

Hello,

Thank you so much for your kind words. We’re really pleased to hear that you felt well supported during such an important time. Providing careful follow-up, clear communication, and prompt reports is something we know can make a real difference, so it means a great deal to know this helped you move forward with your treatment plan.

We truly appreciate you taking the time to share your experience.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Excellent service

Everyone was so professional and friendly.. especially sonographer J.Gassen, her reassurance made me feel calm. Welcoming place. Overall excellent service and clarified all doubts.

20 April 2026
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Reply from Imaginatal

Hello,

Thank you so much for your lovely feedback. We’re delighted to hear that you felt welcomed and well cared for by the team. It’s especially wonderful to know that J. Gassen’s reassurance helped you feel calm and supported during your visit. We’re so pleased we could provide a positive experience and help put your mind at ease.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Thank you Imaginatal!

Imaginatal gave my husband and I the most special moment we could ask for. We booked a lux 4D scan and it was completely magical. All the staff are so welcoming and friendly, the vibe is completely relaxing and during the wellbeing check, everything was explained clearly so we knew exactly what was being looked at. Our baby covered his face during the scan, but the package covered two rescans if we were unsuccessful. The sonographer did everything she could to get us the clearest images of our baby boys face. We attended 3 scans in total and were encouraged to come back each time as they were determined to get us the best pictures. We have the loveliest keepsakes including 5 prints of our baby in 3D, a magnet, keyring and a teddy with our baby's heartbeat inside. You are also sent all pictures taken throughout the scan and a screen recording of the session. We 100% recommend imaginatal to anyone considering getting a private scan!

12 April 2026
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Reply from Imaginatal

Hello,

Thank you so much for such a heartfelt review. We’re absolutely delighted to hear that your Lux 4D scan experience was such a memorable one for you both. It’s wonderful to know that you felt relaxed, well looked after, and fully informed throughout each visit.

We’re so pleased our team could help make this journey extra special, and that the rescans gave you the chance to come away with beautiful images and keepsakes to treasure. Knowing that you now have those precious memories of your baby boy means so much to us.

Thank you again for your lovely recommendation and for choosing Imaginatal to be part of such an important moment in your pregnancy journey.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

The staff was very welcoming and…

The staff was very welcoming and extremely helpful . The doctor that did the scan very gentle and explained everything in detail. Really happy with my experience!

20 April 2026
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Reply from Imaginatal

Hello,

Thank you so much for your lovely feedback. We’re delighted to hear that you felt so well looked after by the team. It means a great deal to know you felt supported, comfortable, and fully informed throughout your scan. We’re so pleased your visit left such a positive impression, and we truly appreciate you sharing your experience with us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Booking was simple and easy to do

Booking was simple and easy to do. Lots of correspondence up to appointment. Easy to find, parking out front if needed. Very friendly staff, felt at ease straight away. Would recommend for sure 😊

20 April 2026
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Reply from Imaginatal

Hi,

Thank you for taking the time to share your experience. We’re delighted to hear everything felt smooth and straightforward from arranging your visit to arriving on the day. It’s wonderful to know our team helped you feel comfortable from the moment you came in, and we really appreciate your recommendation.

Best wishes,
Imaginatal Team

Rated 4 out of 5 stars

Helpful staff

13 April 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your lovely feedback. We're so pleased to hear our team made a positive impression and helped make your visit a good one.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Great experience

Just had our gender scan here. The whole experience was amazing. Very clean, fresh clinic. The receptionist was great and our sonographer was so lovely and walked us through everything on the scan. Great images of baby and it didn't feel rushed at all. Would 100% recommend!

17 April 2026
Unprompted review
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Reply from Imaginatal

Hi

Thank you so much for your lovely review. We’re thrilled to hear your gender scan was such a special experience and that you felt so well looked after from start to finish. It’s wonderful to know you enjoyed the welcoming atmosphere, unrushed appointment, and those precious images of your baby. Your recommendation means a great deal to us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Fertility scan for IVF treatment abroad

Very professional and empathic, made me feel very at ease. The scan was very thorough and the sonographer spoke to me and described everything in detail all the way through and made it very easy to understand. The report was ready and in my inbox by the time I got home - made it very quick and easy to send to my IVF consultant abroad.

17 April 2026
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Reply from Imaginatal

Hi

Thank you so much for your thoughtful review. We’re delighted to hear that you felt comfortable and well supported throughout your visit. It’s wonderful to know the sonographer helped make everything clear and reassuring, and that your report reached you so promptly for sharing with your IVF consultant. We really appreciate your kind words and are so pleased we could make the process smooth for you.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

I had a fantastic experience at this…

I had a fantastic experience at this clinic. I was able to book an appointment for the same day, and even though I arrived early, they kindly found time to see me.
The doctor was highly professional and very approachable. They listened attentively, asked thoughtful questions, and carefully examined everything I was concerned about.
I was truly delighted with the level of service and care I received and will definitely be coming back.

31 March 2026
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Reply from Imaginatal

Hi

Thank you so much for your lovely feedback. We’re so pleased we could accommodate you on the day and make your visit a smooth and positive one from the moment you arrived. It means a great deal to hear that you felt listened to, supported, and thoroughly cared for throughout your appointment. We truly appreciate your trust and look forward to welcoming you back again.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

amazing 4d scan

had my 4d scan there today and was absolutely amazing! would recommend to anybody who is expecting.the scan felt so special and not rushed whatsoever plus we got amazing 4d pictures it was so clean and calm in there too definitely would visit again

10 April 2026
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Reply from Imaginatal

Hi,

Thank you so much for your lovely review. We’re thrilled to hear your 4D scan felt so special and unhurried, and that you enjoyed such a calm and comfortable visit with us. It’s wonderful to know you were pleased with the pictures too. Your recommendation means a lot, and we’d be delighted to welcome you again.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Went back for a re scan after our baby…

Went back for a re scan after our baby being Stubborn
Was made to feel welcome from start to finish
Amazing experience and was so happy to find out we having a baby girl

5 April 2026
Unprompted review
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Reply from Imaginatal

Hi,

Thank you so much for coming back to see us again. We’re delighted we could help make your second visit feel just as welcoming and special, and it’s lovely to hear you left with such happy news. Congratulations on your baby girl — what a wonderful moment for you all.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Supportive staff starting from…

Supportive staff starting from reception. Very informative sonographer. Explained everything in detail. Thank you. Was very reassuring.

10 April 2026
Imaginatal logo

Reply from Imaginatal

Hi

Thank you so much for your kind feedback. We’re so pleased to hear you felt supported from the moment you arrived and that your scan was carried out with such clear and thoughtful guidance. It means a lot to know the experience left you feeling reassured and well cared for.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

It was really amazing

It was really amazing. They had very good equipment and very responsive friendly and lovely staff.

Best place for any ultrasound during pregnancy. Especially the Bristol one.

8 April 2026
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Reply from Imaginatal

Hi

Thank you so much for your lovely feedback. We’re delighted to hear you had such a great experience and that both our clinic environment and team helped make your visit feel so positive. It means a lot to know you felt well looked after throughout.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Very positive experience

Very positive experience at the gender scan. The ladies were both very welcoming and lovely and the scan was very thorough and well explained.

7 April 2026
Imaginatal logo

Reply from Imaginatal

Hi

Thank you so much for your lovely review. We’re so pleased to hear your gender scan was such a positive experience and that you felt warmly welcomed by the team. It’s wonderful to know everything was carried out with care and explained clearly throughout your visit.

Best wishes,
Imaginatal Team

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