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Imaginatal Reviews 608

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, friendly, and professional demeanor, highlighting their ability to explain procedures clearly and provide reassurance. The service is frequently described as outstanding, with many appreciating the unhurried approach and the overall positive user experience. The booking process is also noted as quick and straightforward. However, some people were dissatisfied with the product, specifically regarding the clarity of 4D scan images, with some receiving fuzzy pictures or not getting the expected views. A few other people also felt that the communication from some staff members was lacking, leading to impersonal experiences or unclear reports.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their friendliness, professionalism, and... See more

Service

Users describe positive interactions with service. Customers frequently praise the helpful and professional... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers describe their experience as... See more

Product

Customers had ambiguous experiences with product. Many reviewers appreciated the keepsakes, such as 3D... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers found booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fabulous experience. The clinic is very relaxing when you walk in. I was an anxious wreck before my early assurance scan and i was just made to feel at such peace. The lovely sonographer to... See more

Company replied

Rated 5 out of 5 stars

Such a wonderful place! As soon as you walk in, the place is so calming and relaxing. The woman front of 'house' is so friendly and helpful. The sonographer was unbelievably patient and willing to t... See more

Company replied

Rated 5 out of 5 stars

The absolute best, so welcoming friendly and just lovely ladies that work in there. Spent so much time doing thescan, spoke through everything was very thorough and didnt miss anything. I highly recom... See more

Company replied

Rated 5 out of 5 stars

“I had an early pregnancy scan at Imaginatal and was very impressed. Booking was quick and straightforward, and I was able to get an appointment on same day . The clinic was easy to find and had a ca... See more

Company replied


Company details

  1. #5 of 14 best companies in Medical Diagnostic Imaging Centre
  2. #1 of 6 best companies in Medical imaging centre

Written by the company

Imaginatal is an award-winning provider of private ultrasound scanning, blood tests, and health screenings. We offer a range of pre-natal scans tailored to each stage of pregnancy, including Early Reassurance Scans from 6 weeks to date the pregnancy, Gender Scans from 16 weeks to identify the baby's sex, and 4D Scans from 24 weeks for a detailed view of the baby. Additionally, we provide Non-invasive Prenatal Testing (NIPT) to screen for chromosomal aneuploidies such as Down’s, Eduard’s, and Patau’s syndromes. Beyond pre-natal care, Imaginatal offers general health scans, blood tests, and screenings for both men and women, ensuring comprehensive health monitoring for all our patients. We are dedicated to supporting women undergoing fertility treatments with specialised well-woman scans. Our commitment to excellence and patient care has made us a trusted name in healthcare. At Imaginatal, our vision is to bring joy and peace of mind to the communities we serve. We provide healthcare imaging services that embody our mission of delivering joy and peace of mind. Our culture is built on the pillars of community, advancement, respect, ethics, and simplicity. We offer competent care with compassion, utilise state-of-the-art technology, and continuously improve our services and staff. We recognise and respect the unique identity, needs, wishes, choices, and beliefs of every individual. We provide value through honest and ethical services delivered by qualified healthcare professionals, and we make it easy for everyone to deal with us through our open and transparent approach. Our friendly and welcoming environment, along with our happy and helpful staff, ensures a positive experience for all our customers. Whether you're visiting for a pre-natal scan or a general health check-up, you can trust Imaginatal to provide exceptional care and support.

Experience Imaginatal's Exceptional Care

Written by the company

Free Rescan Policy for Early Scans
Book your Early Reassurance Scan today. If we can't see what we need, your rescan is free!
Accurate Gender Scans Guaranteed
Schedule your Gender Scan with confidence. If we get it wrong, you get 100% of your money back!
Comprehensive Health Screenings
Trust Imaginatal for all your health needs. Book your general health scan or blood test now!
Friendly and Welcoming Environment
Join our happy customers. Experience our award-winning care and welcoming staff today!

Our Rescan Policy

Free rescan

Free rescan
Book your Early Reassurance, Gender or 4D Scan today. If we can't see what we need, your rescan is free!"

Contact info

Promotion box for Imaginatal

Book Your Health Scan Today

Experience our award-winning care. Schedule your appointment now!


4.8

Excellent

TrustScore 5 out of 5

608 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

10/10

10/10. Great service from
start to finish and great value for money.

5 April 2026
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Reply from Imaginatal

Hi

Thank you so much for your wonderful feedback. We’re delighted to hear you had such a positive experience throughout and felt the service offered great value as well. Your kind words mean a lot to the team.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Amazing from start to finish and put my…

Amazing from start to finish and put my mind at rest and was really patient and friendly towards my daughter whose 4.

29 March 2026
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Reply from Imaginatal

Hi

Thank you so much for your lovely feedback. We’re delighted to hear your visit was such a positive one from beginning to end and that you left feeling reassured. It’s especially lovely to know our team made your daughter feel comfortable and included too.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Great experience

Great experience, the team made everything really simple and straight forward. It was a lovely experience and we weren’t rushed or hurried in any way.

Would 100% recommend for a bonding gender scan

28 March 2026
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Reply from Imaginatal

Hi

Thank you so much for your lovely review. We’re delighted to hear the team made everything feel easy and well-paced, and that you were able to enjoy the moment without feeling hurried. It means a lot to know your bonding gender scan was such a positive experience, and we truly appreciate your recommendation.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Smooth check in

Smooth check in, comfortable area for scan. Nice staff

5 April 2026
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Reply from Imaginatal

Hi

Thank you for your kind feedback. We’re so pleased to hear everything felt easy and comfortable from arrival through to your scan, and that our team helped make the visit a pleasant one. It’s lovely to know you had a positive experience with us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Lovely experience for our first scan

Lovely experience for our first scan. Staff were super friendly and was put at ease.

5 April 2026
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Reply from Imaginatal

Hi

Thank you for your lovely review. We’re so pleased your first scan felt like such a positive experience and that our team helped you feel comfortable and relaxed throughout your visit. It means a lot to know you felt well looked after.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Imaginatal Bristol are worth every penny!

Imaginatal Bristol were wonderful! They provide a warm, peaceful, welcoming environment. I went in for an early assurance scan and the sonographer was so sweet and professional. She was informative and answered questions with great detail. They're fabulous and I highly recommend them!

5 April 2026
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Reply from Imaginatal

Hi

Thank you so much for your wonderful review. We’re delighted to hear that your visit to Imaginatal Bristol felt calm, welcoming and reassuring from the moment you arrived. It means a lot to know your sonographer helped make the experience so positive with such thoughtful care and clear guidance throughout. We truly appreciate your recommendation.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Everything was amazing

Everything was amazing. It was my first time but I felt like I’ve been there severely.
Great customer service and the sonography’s treat was excellent to ice the cake . Can’t thank you enough.

4 April 2026
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Reply from Imaginatal

Hi

Thank you so much for your lovely feedback. We’re so pleased your first visit felt so comfortable and familiar, and that the team helped make it such a positive experience.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Beautiful Experience 03/04/2026

Me and my partner had such a lovely experience visiting Imaginatal Oxford this afternoon. We went for a 10 week reassurance scan and it was more than we expected. Was so beautiful and the staff were all so welcoming and friendly🩷

3 April 2026
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Reply from Imaginatal

Hi

Thank you so much for your lovely review. We’re delighted to hear that you and your partner had such a wonderful visit at Imaginatal Oxford and that your reassurance scan felt even more special than expected. It’s so nice to know our team helped make the experience feel warm and memorable for you both.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Lovely experience from start to finish

Lovely experience from start to finish, exceeded expectations for our gender reveal scan.

3 April 2026
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Reply from Imaginatal

Hi

Thank you so much for your lovely feedback. We’re thrilled to hear your gender reveal scan was such a special experience and that everything went beyond what you were hoping for. It means a lot to know we could help make the occasion so memorable for you.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

lovely staff

lovely staff, pleasant space

31 March 2026
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Reply from Imaginatal

Hi

Thank you so much for your kind words. We're delighted to hear that our team made you feel welcome and that you enjoyed the atmosphere during your visit. It means a lot to know you had such a positive experience with us.

Best wishes,
Imaginatal Team

Rated 1 out of 5 stars

Not pleasant

I’ve visited this scan centre four times, and unfortunately my most recent experience was not as pleasant as the previous ones.

The sonographer, Nina, arrived late and was noticeably less welcoming compared to staff I’ve encountered before. During the scan, there was very little communication—she proceeded with measurements without explaining what was happening or providing reassurance, which made the experience feel impersonal. I only received information when I asked questions myself.

Overall, this visit felt quite different from the standard of care I had previously experienced here. I hope this feedback helps the team improve communication and patient interaction moving forward.

30 March 2026
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Reply from Imaginatal

Hi,

Thank you for taking the time to share this feedback, especially as you have visited us many times before. We are truly sorry to hear that your most recent appointment felt so different from the warm and reassuring experience you had come to expect.

A scan should never feel impersonal, and we understand how important clear communication and reassurance are throughout. Your comments have been noted and will be taken seriously, as this is not the standard of care we aim to provide.

We really appreciate your honesty and your continued support, and we hope to have the opportunity to provide you with a much better experience in future.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

EXCELLENT SERVICE!!!


We recently had an ultrasound at Imaginatal, and we cannot recommend them highly enough. From the moment we walked through the door, the experience was seamless, professional, and—most importantly—deeply reassuring.
What Stood Out
* Warm Welcome: The front desk staff were incredibly efficient and kind. We were seen exactly at our scheduled appointment time, which is a rare find in healthcare these days.
* Expert Sonographer: Our sonographer, was fantastic. She took the time to explain the process clearly, ensuring we are comfortable before we even started.

Medical imaging can often feel cold or rushed, but that wasn't the case here. If you are looking for a facility that treats you like a person rather than just a chart number, this is the place to go.

29 March 2026
Unprompted review
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Reply from Imaginatal

Hi,

Thank you so much for your wonderful recommendation. We are delighted to hear that your visit felt smooth, reassuring and genuinely caring from the moment you arrived. It means a great deal to know our team helped create an environment where you felt comfortable, informed and looked after throughout.

We truly appreciate your lovely words about both our reception team and sonographer, and we are so pleased your experience felt personal and supportive. Thank you again for taking the time to share this.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

A positive team and lovely sonographer…

A positive team and lovely sonographer who explained thoroughly. We loved the scan and were offered many opportunities to ask questions. We would highly recommend.

21 March 2026
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Reply from Imaginatal

Hi,

Thank you so much for your kind words. We are so pleased to hear that you enjoyed your scan and felt well looked after throughout your visit. It is wonderful to know our team created such a positive experience and that your sonographer took the time to make everything clear and give you plenty of chance to ask anything on your mind.

Your recommendation means a lot to us, and we are grateful you took the time to share your experience.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Brilliant service

Kind, helpful and quick service. Very reassuring.

26 March 2026
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Reply from Imaginatal

Hello,

Thank you for your lovely feedback. We’re so pleased to hear that you felt supported and in safe hands throughout your visit. It means a lot to know our team could give you peace of mind while also making everything smooth and efficient.

Best wishes,
Imaginatal Team

Rated 2 out of 5 stars

Going to book elsewhere

For the price paid the images were not clear, thought possibly should have been offered a rescan. Out of 124 images we struggled to pick 5 thats how poor quality they were. One of those pictures was a 2D of the foot as the 4d images that were taken were poor and fuzzy. Also did not see any limbs apart from 2D image of foot. Did confirm gender though. As stated would of rather been offered a rescan for another date than have the images provided.The staff were lovely and friendly, However feel we will now try another service for a better experience and outcome. Very disappointed.

21 March 2026
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Reply from Imaginatal

Hi

Thank you for taking the time to share your feedback. We are very sorry to hear that your visit did not meet expectations, especially when this should have been such a special moment for you.

While we’re pleased our team made you feel welcome, it’s disappointing to know the scan results left you feeling let down.

We always want every family to leave with images they feel happy with, so we’re sorry this was not your experience.

Your comments have been noted carefully, as they are important in helping us review how we support clients when image quality on the day is not as hoped.

We truly regret your disappointment and appreciate your honest feedback.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Lovely staff

Lovely staff, tried so hard to get good images of baby who was trying to hide, calm atmosphere would recommended

20 March 2026
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Reply from Imaginatal

Hi

Thank you so much for sharing this. We’re delighted to hear your visit felt so special and that both our team and surroundings helped make it such a memorable one. Your recommendation truly means a lot to us, and we hope to welcome you again in the future.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Highly recommend

Truly a beautiful and amazing experience and the staff and venue are beautiful truly recommend this

19 March 2026
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Reply from Imaginatal

Hi

Thank you so much for your lovely feedback. We’re delighted to hear you had such a positive visit and that both the team and surroundings helped make it feel so special. Your recommendation truly means a lot to us, and we’re so pleased we could be part of such a memorable experience.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Super friendly welcoming staff

Super friendly welcoming staff, the sonographer was so nice and helpful and really added to the excitement of our gender reveal scan. It was a wholesome experience after our 12 week scan wasn't really at the hospital so restored our faith in the process.

9 March 2026
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Reply from Imaginatal

Hi,

Thank you so much for sharing such a heartfelt review. We’re delighted to hear your visit felt so special and that our team helped make your gender reveal appointment such a memorable moment. It means a lot to know we could give you a positive and reassuring experience, especially after a previous appointment had left you feeling disappointed. We’ll be sure to pass your kind words on to the sonographer and the rest of the team.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

PEACEFUL AND WELCOMING ENVIRONMENT.

PEACEFUL AND WELCOMING ENVIRONMENT.

The place was peaceful and welcoming.

11 March 2026
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Reply from Imaginatal

Hi,

Thank you for your lovely feedback. We’re so pleased you felt comfortable and well looked after during your visit. Creating a calm and inviting space for every client means a great deal to us, and we really appreciate you taking the time to share this.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Lovely knowledgable ladies and great…

Lovely knowledgable ladies and great prices!

16 March 2026
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Reply from Imaginatal

Hi

Thank you so much for your lovely feedback. We’re delighted to hear that you had such a positive visit and that our team’s expertise and value made such a great impression. Your support means a lot to us.

Best wishes,
Imaginatal Team

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