Indlu Estate Agents Reviews 162

TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

My property was rented out under Indlu's management for 12 mouths. They didn't inspect the property at all during the period. After the 12 months, my property wall was painted black by the talent. The... See more

Rated 2 out of 5 stars

We had a very poor experience when dealing with Indlu. We viewed a house with them and fell in love with it, the estate agent (James) told us what the offer would need to be to secure the prope... See more

Company details

  1. Estate Agent
  2. Property Investment
  3. Estate Agents
  4. Property valuer
  5. Property Consultant
  6. Property Rental Agency

Information provided by various external sources

Your local Manchester estate agents.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

162 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have just bought our new home…

We have just bought our new home through the Guys at Indlu in Denton and have to say they were absolutely brilliant throughout the whole process. I cannot recommend them highly enough. Nothing was too much trouble. Donna was an absolute star right up to the day we moved in.
If I could I'd give them a customer service rating of 10 stars I would.

Thank you so much Donna and the team you were fantastic.

11 December 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic service

“We were very impressed with James’s attitude to selling our mums house. All work done by him was very professional and the house sold quickly as promised. Any queries were dealt with very efficiently by Donna in the office.
Thank you to all that staff at Indlu,
Kind regards
Marie Keogh”

4 December 2019
Unprompted review
Rated 5 out of 5 stars

Simon was brilliant

Simon was brilliant! He's been so helpful and lovely to work with.

30 November 2019
Unprompted review
Indlu Estate Agents logo

Reply from Indlu Estate Agents

Hi Gabi,

Thanks so much for the great review, and we're delighted we've managed to sell your property in Audenshaw for you. We'll make sure your comments are passed on to Simon, who I'm sure will be delighted with the feedback.

We're looking forward to working with you throughout the sale to completion.

Regards,
Indlu - Customer Service Team.

Rated 5 out of 5 stars

We were really pleased we had chosen…

We were really pleased we had chosen Indlu to sell our mums house. The sale went through quickly and everything completed by James as promised. Any queries dealt with efficiently and quickly by Donna in the office. Thank you Indlu. Marie keogh. September 2019.

27 November 2019
Unprompted review
Rated 5 out of 5 stars

James is a very efficient

James is a very efficient, well experienced sales person and very knowledgeable at his job.

He is very conscientious and professional for his clients ( vendor) and potential buyers.

I would highly recommend this estate agent for sales and purchases.

25 November 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. House sold within a week of the board going up. I was very apprehensive but the estate agent gave good, honest advice re the market. All staff have been excellent in their communication with us and have kept us fully informed. Very professional I would recommend the company to anyone.

25 October 2019
Unprompted review
Rated 5 out of 5 stars

I sold my property with Indlu and am so…

I sold my property with Indlu and am so pleased I did. From the 1st point of contact they are extremely efficient, professional and provide a flawless service. My house was sold within 2 weeks of it going up for sale and I was extremely happy with the sale amount they achieved for me. I would strongly recommend them to any buyer or seller. Good job perfectly done.

8 October 2019
Unprompted review
Rated 5 out of 5 stars

Indlu are efficient and friendly!

Every member of staff at Indlu that I dealt with was extremely friendly and efficient. I never struggled to get in touch with anyone and always had responses quickly. My house was on the market within 24 hours of them coming to value it and they were open and honest with everything along the way, didn’t feel at all like they were being your standard pushy salesman which is why I chose to sell my property with Indlu.

5 October 2019
Unprompted review
Rated 5 out of 5 stars

Sale of my house

Donna has been very helpful and supportive during our house sale. She has kept me sane over the past 3 months and I am grateful for everything she has done for us.
We couldn't have done it without her.
Thankyou Donna

19 September 2019
Unprompted review
Indlu Estate Agents logo

Reply from Indlu Estate Agents

Hi Jackie,

Thank you for your review of our service here at Indlu Estate Agents, and thanks also for choosing to work with us on the sale of your property in Urmston.

We fully understand that selling your house is a stressful experience, and it's crucial that we provide throughout and communication throughout the entire process through to completion.

I'll also make sure that Donna is made aware of your feedback and comments regarding the service you received. It's always nice to hear!

Thanks again for choosing to work with us here at Indlu Estate Agents, and I hope we're able to work with you again at some point in the future!

Regards,
Indlu - Customer Service Team

Rated 5 out of 5 stars

Excellent Service

James at Indlu has been excellent at handling our offer. The offer was dealt with really quickly, avoiding us waiting around for a decision. We have been updated promptly and honestly at every stage. Would definitely recommend them - they are very efficient and on the ball. Also, it is evident that the staff are experienced and use their common sense rather than reading off a script (which you don’t seem to get with every estate agent). Really happy with the service so far!

4 September 2019
Unprompted review
Indlu Estate Agents logo

Reply from Indlu Estate Agents

Hi Teri,

Thank you for your great review of our service, it's good to hear comments like these about our service, and I'll make sure that your comments reach James today. Rest assured that Donna and Katie in the sales progression team will be keeping the service levels up as we work with you throughout the rest of the purchase.

Thanks again, and we're looking forward to working with you!

Regards,
Indlu - Customer Service Team.

Rated 5 out of 5 stars

Amazing experience

Amazing experience selling my home with Indlu - the entire team do exactly what they say they will do. The advice given from initial valuation to sale has been excellent. The team work tirelessly on your behalf providing an exceptional service. Really pleased that Indlu have represented my property and can’t recommend them highly enough: thank you James, Simon and team.

4 September 2019
Unprompted review
Rated 5 out of 5 stars

Great service at the rite price

Great service at the rite price. Not ridiculously priced agents but deliver the same service.
We sold in 7 days!
Really happy we chose indlu

11 August 2019
Unprompted review
Indlu Estate Agents logo

Reply from Indlu Estate Agents

Hi David,

I just wanted to say thanks for your review of our service, we're delighted that we've sold your property in Mossley so quickly, and we're looking forward to working with you throughout the rest of the sale process.

Regards,
Indlu - Customer Service Team

Rated 5 out of 5 stars

Indlu were the only estate agents to treat us professionally

Indlu were the only estate agents to give us a proper estate agent service when viewing a house. Compared with Hills Resudential, we were actually shown around by an experienced and professional estate agent, not just a young person texting on a phone hosting a group viewing. Indlu’s estate agent James personally showed us around the house, not as a group booking and was extremely knowledgeable about the property, again something missing when viewing other houses.
Dealing with them during the negotiation of sale was excellent and clear and you could tel the agent was trying to help us and the vendor, acting as a good communicator. Very impressed with the service. After viewing over 20 houses and having very negative experiences, it was very refreshing going through Indlu.

4 August 2019
Unprompted review
Indlu Estate Agents logo

Reply from Indlu Estate Agents

Hi Michael,

Just a quick note to say thanks for the kind words and appreciation of our efforts. It's great to hear and we'll make sure that James gets your feedback as well.

We're constantly trying to improve the service, as a high level of customer service throughout the process is what people really want when buying or selling a house.

Thank you again, and have a great weekend!

Regards,
Indlu - Customer Service Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look