Smart Living Energy Limited Reviews 

40
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Great company, very professional, experienced, efficient, very pleasant, genuine guys as well. Helpful and great communication regarding what the job would entail along with accurate timescales. A dia... See more

Company replied

Rated 5 out of 5 stars

Steve and the team went above and beyond to ensure all repairs were carried out to a 5 star level. The communication is outstanding with these guys and as a client I was included in every decision ma... See more

Company replied

Rated 5 out of 5 stars

Would highly recommend Stewart and his team at Infinite Renewables. They came out in the pouring rain and hail and fitted our panels in double quick time just before Easter. They even came back on... See more

Company replied

Rated 5 out of 5 stars

After the previous company went bust, these guys were appointed through HIES and they couldn’t have been more helpful and cost me no extra money. The team who did the installation were brilliant. Alwa... See more

Company replied

Company details

  1. Heating equipment supplier
  2. Solar energy equipment supplier

Written by the company

Domestic & Commercial – New Installations, Repairs & Inspections. Specialising in Solar PV, Battery Storage Systems, EV Charging Points, Air Source Heat Pumps, Boiler Upgrades and Insulation. Offering a UK-Wide National Service. 17-19 Hill Street, Kilmarnock KA3 1HA Scotland UK Phone: 01563 401 272 Email: admin@smartliving.energy Website: https://smartliving.energy/


Contact info

4.8

Excellent

TrustScore 5 out of 5

40 reviews

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4.8

All reviews

(40)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Perri was excellant and answered all…

Perri was excellant and answered all our questions and put us at ease when he came round to survey our roof ready for solar panels.

17 May 2024
Unprompted review
Smart Living Energy Limited logo

Reply from Smart Living Energy Limited

Hello Sandra - Thank you so much for taking the time to provide this review for us - we are very grateful. Best regards Infinite Renewables.

Rated 5 out of 5 stars

Great company

I highly recommend. The installers came and installed a large array of solar panels and battery system in my home. Quick and tidy install, no fuss and answered any questions I had. I was given a quote and could see what to expect savings wise. Once installed the team explained how the system works, got my app up and running and helped me find the best ways to save money with my new system. Thank you!

14 May 2024
Unprompted review
Smart Living Energy Limited logo

Reply from Smart Living Energy Limited

Hello Alison - Thank you so much for taking the time to provide this review for us - we are very grateful. Best regards Infinite Renewables.

Rated 1 out of 5 stars

Infinite Renewable Energy Systems Ltd…

Infinite Renewable Energy Systems Ltd came to the assistance of Safe World Insurance who were trying to correct mistakes in the Installation of my Air to Water Heat Pump, it was a disaster. It was clear from the start that they knew nothing about the subject so subcontracted everything to a subcontractor..
When the work was finished I had no hot water for the radiators, for several weeks my only heating was a fan heater. They investigated and found the problem was a blockage in the pipework, they blamed me for not heating ALL rooms in my home, it was in fact they that when completing the work they simply filled the system up with water and some antifreeze started the pump and went away. They should have flushed the system with a cleaning solution, drained that away then filled it with water and the correct amount of antifreeze, all confirmed by the flushing/antifreeze manufacturer.
Maybe they are good on solar panels but Heat Pumps avoid them.

13 September 2023
Unprompted review
Smart Living Energy Limited logo

Reply from Smart Living Energy Limited

Dear Mr Tyldesley

Thank you for your feedback. We are genuinely sorry to hear about your experience and the inconvenience you faced. While we were brought in to assist with an already problematic installation done by another company, we regret that our involvement did not meet your expectations.

We did successfully manage to secure the Domestic Renewable Heat Incentive (RHI) payments following the initial cancellation. Our intention was to help resolve the issues you were experiencing, and we apologise for any confusion or distress caused during this process.

Since we last spoke we have reviewed your case thoroughly and believe the underlying installation issues contributed significantly to the challenges encountered. However, your feedback is invaluable to us, and we are committed to providing our customers with the best service.

Yours sincerely
Infinite Renewables

Rated 5 out of 5 stars

Highly recommend

Would highly recommend Stewart and his team at Infinite Renewables. They came out in the pouring rain and hail and fitted our panels in double quick time just before Easter. They even came back on the Bank Holidays to connect the electrics to the battery.
Carefully explained how everything worked and the best way to save money with our new system. We are already seeing a difference. Thank you.

27 March 2024
Unprompted review
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Reply from Smart Living Energy Limited

Hello Rosalind - thank you so much for your excellent feedback. Glad to see that your investment is already giving you a good return.

Rated 5 out of 5 stars

Highly Recommend!

We had an amazing experience with Infinite Renewable's. Unfortunately we had cowboys fit the system at first who were recommended by the council. Infinite renewables stepped in after the system went wrong and the company had gone bankrupt. They helped us with a claim with our credit card company and were patient with us until the claim went through.

I would highly recommend Stewart Dickson who helped with the engagement. The installation team were efficient and very courteous. The retrofit went extremely smoothly and we are now producing about 3 times the amount of electric than before the system broke.

20 March 2024
Unprompted review
Smart Living Energy Limited logo

Reply from Smart Living Energy Limited

Hello Sean - We are delighted that you are enjoying your system and thank you so much for the amazing feedback! All the very best.

Rated 5 out of 5 stars

Great Service. Gratefully Received

On19 January 2022 I placed an order for a solar panel system with Tanrec trading as First4Solar for completion 6 weeks later. Well, at long last, 23 months to the day the order was placed my system is fully functional AND my paperwork has been completed.

First4Solar procrastinated with the managing director and many of the staff lying time after time coming up with 24 different excuses as to why the system had not been installed. Eventually their unqualified electricians turned up in December 2022 but they left me with a botched non operational system and incomplete documentation. Eventually my patience was exhausted and I had to make a claim under the HIES insurance. Then the company went into liquidation in May 2023.

Cathryn Wolfenden of HIES appointed Stewart Dickson of Infinite Renewable Energy Systems Ltd, with the task of completing the work and finalising the G99 and DNO certifications. I am pleased to report that all is now complete. After nearly two years of worry and frustration Infinite Renewable Energy Systems Ltd sorted out all my problems – my system is now working perfectly and, with the documentation complete, I can sell my surplus electricity to Octopus.

I am most grateful to both Cathryn and Stewart who were very supportive at a time when I most needed help and reassurance.

19 December 2023
Unprompted review
Smart Living Energy Limited logo

Reply from Smart Living Energy Limited

Hello Ken

Thank you so much for the fantastic review and we really appreciate your feedback and the time you took to do this for us!

We are delighted that your installation is finally giving you some peace of mind and an excellent return.

Rated 5 out of 5 stars

Highly recommended

Superb from start to finish. Cannot recommended highly enough for a customer that is hard to please 😃
Moved things around the schedule to accommodate which was fantastic.
Guys on the ground were very knowledgable & a professional, neat and tidy job carried out. Very minimal disruption.

1 December 2023
Unprompted review
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Reply from Smart Living Energy Limited

Thank you so much for your wonderful review! We are glad to hear that our team has gone above and beyond to exceed your expectations! All the very best!

Rated 5 out of 5 stars

Professional service and quality work

Professional service and quality work. There were some delays which were not the fault of the company but these were quickly resolved and i did not need to chase anyone. 6 stars

12 December 2023
Unprompted review
Smart Living Energy Limited logo

Reply from Smart Living Energy Limited

Hello Mr Khan - We are delighted that you are very happy with the work and service that we have completed for you. Thank you for the excellent review. Best regards

Rated 5 out of 5 stars

Exceptional service from start to…

Exceptional service from start to finish. Constant communication from acceptance of quotation until installation. Professional workmanship.

11 December 2023
Unprompted review
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Reply from Smart Living Energy Limited

Hello Barry! Thank you so much for your excellent review. Best regards

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Infinite Renewables picked up our business after stepping in when the firm we had originally chosen went into administration. After the awful way we were treated by the other company, we didn't have any trust in the industry.
However, we couldn't have been more delighted and surprised by the service received from Infinite Renewables. It was seamless from start to finish.
The solar is now fully installed and working well. We'd like to thank Infinite Renewables for the fantastic job they did. They have restored our faith in both the industry and humankind!

23 November 2023
Unprompted review
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Reply from Smart Living Energy Limited

Dear Mr Cookson, We are absolutely delighted that you are happy with the service and work you received and that we have restored your faith in the service industry :) Thank you so much!

Rated 5 out of 5 stars

System exceeds expectations!

The company picked up on another that went into administration. Hence, I was very pensive about how it would all work out. As it happened all was smooth and efficient, even when some installation issues came to light regarding vendor parts. The system now exceeds my expectations!

8 December 2023
Unprompted review
Smart Living Energy Limited logo

Reply from Smart Living Energy Limited

Dear Mr Goodall - thank you so much for your wonderful feedback. We are delighted that you are finally seeing some returns on your financial investment :) Best regards always

Rated 5 out of 5 stars

Roof repairs - great experience

Infinite carried out an overhaul of my roof. The whole experience was great - really professional people and an excellent job done for a sensible price.

1 November 2023
Unprompted review
Smart Living Energy Limited logo

Reply from Smart Living Energy Limited

Dear Andrew - Thank you so much for your positive review. Much appreciated! Best regards

Rated 5 out of 5 stars

Thanks very much to Infinite Energy for…

Thanks very much to Infinite Energy for a quality job. Excellent work by Electrician Arron Daly who laboured all day with hardly a break to achieve a neat installation of battery, inverter, fuse box, solar generation meter and 4 isolator switches. He hefted very heavy battery and inverter into place after politely negotiating where they could be fitted. Took away all waste for sorting and recycling back at base. The panel installers were also polite and completed their task in strong winds just before the heavy rain came down. In addition they installed two panels higher up the roof than on the plan to capture more light. I had paid a 25% deposit to Avanti Energy who went into administration a month later. Safe World Insurance sorted everything for me for which I am grateful.

28 November 2023
Unprompted review
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Reply from Smart Living Energy Limited

Dear Joanna - Thank you so much for the wonderful review. We are really pleased that you are happy with your install and wish you all the best! Best regards

Rated 5 out of 5 stars

Install Of Evec car charger

Team were arranged by my company to install Evec car charger. From initial contact through to completion, the entire transaction from my point has been very easy and outstanding customer service!

First contact and survey, providing product data to help me understand my options, arranging the appointment and install had been great communication.

Lee the engineer who completed the work was brilliant. Took time to explain what needed done and how long it would take, was able to place the charger in the exact spot I wanted, extremely tidy inside and outside. Professional and friendly throughout. I work from home and was on meetings most of the day but didn't cause any inconvenience to that as disruption was minimal.

21 November 2023
Unprompted review
Smart Living Energy Limited logo

Reply from Smart Living Energy Limited

We are delighted to receive this testimonial regarding the EV Charger installation at your property! thank you so much for taking the time to provide this testimonial for us. Best regards

Rated 5 out of 5 stars

Couldn't be happier with our Solar…

Couldn't be happier with our Solar Panels and batteries! Infinite Renewables were fantastic throughout the process. Their communication was excellent and all the the workmen were very friendly and professional. Wouldn't hesitate to recommend them to anyone. Even at the start of November we are now buying barely any electricity from the Grid at all!

1 November 2023
Unprompted review
Smart Living Energy Limited logo

Reply from Smart Living Energy Limited

Hello Mr Chittenden! We are delighted to hear that you are very pleased with the results, and to hear your high praise for the staff you met. Thank you very much :)

Rated 5 out of 5 stars

HIES put me on to Infinite Renewables…

HIES put me on to Infinite Renewables due to the failure of another supplier. This has turned out extremely well for me. As well as saving my deposit, I had the benefit of an installation carried out by an extremely competent company.
All staff were, unfailingly professional, polite and diligent.
I have no hesitation in recommending them for solar projects.

28 September 2023
Unprompted review
Smart Living Energy Limited logo

Reply from Smart Living Energy Limited

Thank you so much for the wonderful business review! We are delighted to have been of service and assistance to you.

Rated 5 out of 5 stars

I had a fantastic experience!

I had a fantastic experience with Infinite Renewable Energy Systems! They were recommended to me by Hies, and I couldn't be happier with their service. They completed the job exactly as planned, and their professionalism and expertise were truly commendable. I highly recommend them for any renewable energy projects.

18 September 2023
Unprompted review
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Reply from Smart Living Energy Limited

Dear Mr Reynolds, Thank you so much for your positive review for the business! We are delighted that you are pleased with the work completed on your behalf. Best regards, Stewart Dickson.

Rated 5 out of 5 stars

Infinite Renewables to the rescue!

We had been let down by a company called Daylight Energy which went into liquidation taking our deposit with it. However HIES had backed this company and arranged for Infinite Renewables to complete the work for us at the same price, absorbing the cost of the deposit so that we would not be out of pocket.

We were, understandably, a little concerned as at that stage we had no information about them, however we had prompt replies from our queries, and the team employed by them arrived on time as arranged. They were neat and tidy and completed the work in a professional manner.

The system is working well and it seems that virtually all of the electricity that we consumed during September has been solar generated. The only issue was a bit of a delay in getting necessary documentation which we needed to arrange a new tariff with our electricity supplier, but I understand that this was out of their control.

30 September 2023
Unprompted review
Smart Living Energy Limited logo

Reply from Smart Living Energy Limited

Dear Patrick, Thank you so much for your positive review for the business! We are delighted that you are pleased with the work completed on your behalf. Best regards, Stewart Dickson.

Rated 5 out of 5 stars

Calm and professional

Really competent crew finished quickly leaving no mess.
The west facing panels continue working until sunset!

3 August 2023
Unprompted review
Smart Living Energy Limited logo

Reply from Smart Living Energy Limited

Dear Steve, Thank you so much for your positive review for the business! We are delighted that you are pleased with the work completed on your behalf. Best regards, Stewart Dickson.

Rated 5 out of 5 stars

Solar

Install was done very well , all the chaps on site were very professional

20 September 2023
Unprompted review
Smart Living Energy Limited logo

Reply from Smart Living Energy Limited

Dear Paul, Thank you so much for your positive review for the business! We are delighted that you are pleased with the work completed on your behalf. Best regards, Stewart Dickson.

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