Infinity Car Rental Reviews 

Very good staff,the people working there they very nice ,they speak English very good, very fast

This company does not operate the rental is a 3rd party rental when you pick up they are going to try to over price you and sell you insurance. They are going to talk fast and charge you in different currencies pesos and dollar makes sure you check fine print. I would not rent with them anymore the are not transparent and they over charge insurance.

Fair price. A little skeptical of the price given for 3rd party insurance, but it all works out in the end

On December 20th, I picked up a rental car in Cancún, Mexico, which I had booked through this platform. The rental cost was $280. I carefully reviewed the contract on the Booking website beforehand, and everything appeared clear and acceptable.

However, when I arrived at the Infinity Car / FlexWays counter, I was informed that I was required to purchase a mandatory third-party insurance at an additional cost of $333. At that point, it was already around 3:00 p.m., and canceling the rental was not a realistic option—I would have lost the original rental payment, and I also needed to drive two hours to catch a ferry to my destination. I was effectively forced to pay this additional amount in order to receive the car.

What made the situation even more frustrating was that every other customer at the counter was experiencing the same issue. The staff openly stated that this commonly happens when renting through third-party platforms and suggested that renting directly with them would have been cheaper.

Once I returned home, I contacted Booking, submitted a formal claim, and provided all the documentation they requested. Despite this, Booking denied my claim and did not refund any of my money, including the additional insurance charge or any other fees. The explanation given was that the vendor stated the insurance was not mandatory, directly contradicting what customers are told at the counter.

Online reviews clearly show a consistent pattern of tourists being pressured and misled by this vendor using coercive sales tactics. Unfortunately, I did not review these comments beforehand, as I trusted that using a platform like Booking would offer some level of protection and vendor vetting for customers.

To make matters worse, Booking.com does not provide a customer service phone number for immediate assistance. Had I been able to speak with someone in real time, this situation could have been verified on the spot. Rental car companies are aware of this limitation and appear to take advantage of it.

Be extremely careful when renting a car in Cancún. These practices are common, and despite widespread negative reviews, platforms continue to work with vendors that engage in them.

Ridiculous amount for the 3rd party insurance that wasn't mentioned before booking online. I had my insurance with the credit card but they clearly said and I quote "no credit card in the world provides 3rd party damage ". I have been renting car without insurance through my credit card. Car we got, driver seat was not reclining. It was so uncomfortable to drive for long hours. Other than that 2 stars are for the guy giving the service at the counter.

Outstanding experience with the service very easy pickup and return.

Everyone was very nice, wait times were not long, the car was clean and easy to drive, they communicated effectively, they did not try to scam us into extra charges, and when we returned the cars and were late to the airport they gave a ride instead of waiting for the shuttle!

Easy pick up
The guy at the front desk speak well englis and the explanation was easy

I was really impressed with the service from Infinity Car Rental at Tulum Airport. Two days before my trip, I was told the Jeep I had reserved wouldn’t be available. However, the team went above and beyond — they checked every option and managed to get a Jeep for me from their Cancun branch.

The service was professional, helpful, and reliable from start to finish. Because of this experience, Infinity Car Rental will be my first choice every time I travel to Tulum.

Thank you for the great service!

At Cancun airport, the agency refused to give me the car I ordered on the internet unless I purchased additional liability insurance above the minimum ($750,000 pesos) required by Mexican law. I left without a rented car.

To be honest l rented a car in the Christmas holiday season, the cost was the most affordable within all the companies that offer the service in Tulum, the car, was not the best it was a little bit old with several details, but for the price and to be used as a transport between all the touristic zones, it was ok, if the price continue being competitive for sure I will be a customer

Smooth rental and return experience with best prices.

Wonderful service.
Luis Ortega is top notch

Great experience! They answered all my questions immediately. When I had an issue with the car they sent me a new car right away. This will be my 3rd time renting from them. I highly reccomend.

When I arrived at the airport I was immediately contacted through WhatsApp where the driver would meet me to take me to the nearby office to pick up my rental.
The office was very kindly and my car was running and air conditioning was running ready to go. The car was brought to me, not me having to roam around and find.
Returning the car was just as easy.
Will use this company again.

I rented in Mexico City with no problems at all. Excellent customer service easy and quick check in and check out of the vehicle.

Always reliable shuttle pick up to and from Cancun airport and friendly staff. This has been my rent a car company of choice when visiting the area.

Infinity has very fair pricing. Car was clean but too basic. Employees were courteous and attentive. I would use company again.

The staff at Infinity was very professional from my first inquiry until we returned the car. They were very clear about their pricing upfront and didn’t try to up-sell or sneak any other costs in there. The van was in excellent condition. I am very impressed by the service (at the Merida airport) and will definitely use them again!

Diego at Playa del Carmen give me a very good service, he's easygoing and have great customer service, also if he can give you a discount to be back with them he will.

Definitely recommend