Infinity Car Rental Reviews 

LAID HANDS ON MY UNCLE!!!!
When we got there the car we had rented wasn’t available. We were 5 people waiting in the car and my uncle came too check up on us. He had the air condition running because we had a 8 month old baby in the car. The boss of the store was mad we had the ac running because we were using his gasoline so he laid hands on my uncle to get him away from the steering wheel. The owner turned off the ac and the car was standing right in the sun at 35 degrees with a baby inside l. They closed the door of the car so we couldn’t get out!!
Finally my father opened the door and let us out. They were starting to take out things out of the van because they needed it to pick up more people from the airport but they still hadn’t found a solution to us not having a car. We told them to get their hands off our personal belongings because they were taking them out off the car. Finally they let us borrow the car they had for picking people up in the airport because it was the only available car for us 7 people and a baby. They gave us a WET AND DIRTY CAR SEAT THAT WAS TO BIG for the baby.
When they wanted to get their van back after 2 days they gave us a car with ONLY 5 seats…..
Today when we were giving back the car we got they wanted to charge us more.
Charge us more for a van we never got, a dirty van and car, a dirty car seat for the baby and a car with only 5 seats.
Never have I ever gotten so bad service. And worst off all the owner was yelling at us and telling us we were in the wrong.
NEVER USE THIS FIRM

If I could leave a zero I would. Do not use this rental company. I rented a car from them and you would think that they would keep up with the registration on cars they rent but mine was expired. I got pulled over 3 times and each time I was sitting for at least an hour or more. It ruined my vacation! I returned the car early and they said since you paid for it already they would not give a refund. These people are crooks! If I would have gotten a ticket I would probably have to pay for it even though it was not my car.

Non refundable Reservation through Priceline. When we arrive at counter with our own insurance they want to charge $2500 “refundable” for insurance. Of course they won’t refund our money upon cancellation. DO NOT RENT FROM THEM!!!!!!! What a scam

They try to Find the smallest thing and charge you for this. Very unfriendly people. This company is not good better try an other one.

Excellent Friendly service provided by Edgar Ivan. Strongest recommended this place!! ✨

PLEASE READ CAREFULLY (Cancun)

*DO NOT LOOSE YOUR PAPERWORK*
*BUY THE TOP INSURANCE*

I've read some negative comments about Infinity since booking, but had we not had any damages to the car (which were not our fault) it would have been a great, trouble free booking.

Car was clean and in good condition.
The check in was pretty smooth, we ended up buying the full insurance package, thankfully.

We returned the car with some damages that were not our fault. The rear lamp had been hit whilst we parked it in the town.

We lost our booking agreement paperwork. They tried to delay us to the point of missing our flight and then pressured us into paying a made up repair fee, although we had their full insurance package.

Because we didn't have our paperwork they refused to find our booking agreement, which contained the insurance details. Thankfully, last minute, we found our copy which contained the information and suddenly their mood changed and they instantly closed our policy and we left for the airport.

Just cover yourself, take photos of the documents incase.

⭐ 1/5 SCAM ALERT! 🚨

This company is a total scam! Over a month ago, I returned the car in perfect condition, yet my deposit has still not been refunded. They keep making excuses and don’t respond properly.

Clearly, I’m not the only one—all the negative reviews about this company are true! You won’t see your money again.

Avoid these fraudsters at all costs. SCAM SCAM SCAM! 👎🚫

Email they give is incorrect! I tried to send an email multiple times!

These company needs to be investigated by authorities, they are thieves and con artists. They advertise cars at one low price, when you get to the agency they tell you they do not accept insurance coverage from Amex or Mastercar/costco who I use to cover my insurance costs. They charged almost 1000$ insurance for a two week rental, they charge me a retainer for 700$ that was supposed to be reimbursed automatically3 weeks latter I am still waiting. They claimed someone stole my license plate and they charged me 600$ to open an investigation...complete con-artists and thieves. They gave me an old car, whose speedometer did not work, the dashboard did not work, I could never tell if I had gas in the tank. While at the rental place I asked them to cancel the contract and they refused and was obliged to keep the car... The worst experience in my life.... AVOID these rats

We rented a car from Infinity through Priceline, paid for rental and full insurance only for agent to insist we buy Infinitys own 3rd party insurance for $490 more for the week! Ridiculous rip off, in an offsite dimly lit garage, lucky to get out of there. Rented from Hertz back at airport, car right onsite, learned a hard scary lesson after wasting 2 1/2 hours and now fighting for $ back. Scams like Infinity ruin simple car rentals for everyone.

Criminal company!!
NEVER RENT HERE
they will steal your credit card deposit.
They are criminal liars.
They force you to take out extra insurance otherwise you won't be able to pick up the car.
The facilities are located in a dangerous and poorly frequented area. You may have problems at any time.
They say they will pick you up at the airport but they haven't said anything. I waited 2 hours until I took a taxi to their tent. They said the driver had fallen asleep.
Incompetent, criminals, and thieves.
They stole $500 from my card because the card had come out on the first day. Be careful, they put the plate badly attached and then steal you.

Cortesía amabilidad seguridad y confianza buen servicio.

It’s a scam!! Firstly when we got there they said we need insurance and it’s compulsory they gave two plans we opted for one and we paid $260 and they took $200 as deposit for the insurance which they said they will return after we return the car. We returned the car and after checking they said they will be returning the money. It’s been a month we still have not recieved our deposit, we contacted them (after a week) and the lady said their system is down but will issue the refund once they have access to the system.

SCAM!!!!
I NEVER GOT MY MONEY BACK

I HAD PAYED 1 WEEK OF RENTAL TO FIND OUT THAT THEY NEVER PROVIDED THE SERVICE THEY SAY THEY PROVIDE

I will make sure nobody else get scammed by this so call car rental company.
A year ago we were scammed because we booked a car and we pay for everything including insurance just to find out that when we got to the aeroport in Cancun we couldn't get in contact with them.
We call and call and call the phone number on the website and nobody ever answered the phone.
We literally spent the fist day trying to see if we could talk to somebody and when we finally did, they said that there was nothing they could do... So we lost the money worth for almost 2 weeks rental.

Hope this review help somebody else not to get scammed as we did.

BE AWARE! Infinity company is a scam. They wouldn’t accept our third party insurance and wanted to force us into buying their very expensive insurance. They also didn’t accept the Priceline insurance if someone purchased!
To scare us into giving in and paying, they came up with a very large deposit of $8000. We said ok, put the deposit in and he told us that our card was declined. Quick call to the bank and no transactions were even attempted! We went back to the airport and got another car from different company.
There was another family there that they were forced to pay insurance or $45,000!!! deposit!

Do not book your car here...they go by Infinity & NU car rentals probably because it's the worst car rental I have ever experienced, they have to change their name to get around all the bad reviews. We paid online through our credit card company, they said we had to get their insurance which totaled $300 on top of the $300 already paid for the rental for 5 days, if we didn't there would be a hefty deposit hold on our card. When they pulled the car around it was beat up, dents, scratches everywhere. I took video and photos (thank God) and I'm sure glad I did because they are so unorganized they didn't even check the car prior and wanted to charge me for these until I showed them photos I took the day I received it. We get into the car and there is no gas to the point where I was concerned if we would make it to a gas station. He said just to fill it up around the corner. Keep in mind this establishment is not professional at all. The car comes with a rental car bumper sticker to alert Policia that we are indeed foreigners renting so expect to get pulled over. Never again will we rent from this establishment. Awful.

So much of a scam I’m questioning the reviews are faked. Car was paid for and I expected to pay a deposit but they required TWENTY FIVE THOUSAND DOLLARS. After requesting a cheaper car, they brought it down to 13k which was well within my limit but they were being VERY shifty with their equipment and the charge was never requested (cause I got BOTH my banks on the phone who confirmed the charge would go through, if requested). The guy then refused to talk to my bank agent and claimed he only spoke Spanish. They then strong armed me into paying their not-legally-required collision insurance (covered by my credit card) in order to get a car which has clearly been in an accident with a tilted wheel axis, and broken turn signals.

"I made a car rental reservation through the Orbitz app to pick up today at 10:00 am. We arrived in Cancun, got picked up at the airport, and were taken to the agency to pick up the car. Everything was going well until we arrived and nobody was attending to us. There were two other people who asked if anyone could help them. A lady came out and said she would attend to them in a moment. I told her that I was also waiting to be attended to, and they told me to wait a moment. Finally, they told me to come forward to speak with the agent. I mentioned my reservation, and they said it was $57. I told them that I had already paid online and had also purchased insurance to protect the car from any accidents. The man who was attending to us started asking me which company I had purchased from. I told him I didn't know its name, but I had the policy number and showed it to him. He said, 'Okay, that's fine.' Then, he told me that I had to give a deposit of $17,000. I asked why it was so much, and he said it was to cover any damage to the car. I told him that's why I had purchased the insurance and that it seemed like a lot of money, but he said they would return the money to me when I returned the car, so I agreed.

Since I made the reservation in my boyfriend's name but paid for the car rental online with my card, I handed the same card to pay the deposit. He said he needed my boyfriend's card. My boyfriend handed his card to him, but when he saw it, he said it didn't work because it had to be a credit card. I told him my boyfriend didn't bring his credit card, as it was at home. He said it couldn't be done. I said, 'Okay, let me call home to have them send a picture of the card so I can input the numbers into the machine.' He said he couldn't input the numbers because the machine couldn't do that. I said, 'Fine, let's add it to the wallet so you can scan it,' but he said that also couldn't be done.

I started to ask questions because it seemed very strange that I paid for the car reservation and insurance with my card but now couldn't pay the deposit with the same card. He kept saying, 'You're not letting me speak.' I told him I needed to understand why my card wasn't working when that's what I used to pay for my reservation. He said that he couldn't give us the car like this, and the only option was for my boyfriend to pay a $700 deposit with his card and for me to pay for the car insurance with my card. I said it didn't make sense as I had already paid for insurance. Then, I asked how much it would be in total, and he said $430. I questioned why it was so much and that it seemed like I would be paying more for insurance than for the car rental. I told him to cancel it, and he said, 'Before canceling, I invite you to go to the next agency next door, and then decide if you want to cancel.'

I went and asked as he said, and they told me they didn't have a car available. I told them what had happened, and they recommended that I go to the agency across the street. I went back and told the man that I wanted to cancel the $700 deposit that my boyfriend had paid. He said he would cancel it, but it would take time to refund the money. I don't understand why it would take so long to refund the money when it was only a minutes transaction. I'm leaving this comment so that you don't have the same experience with this agency. Hopefully, these people will return our deposit. I'm writing this to warn others about this agency."

I hope this helps. If you need further assistance, feel free to ask.

Go, quickly across the street to Mario and friends!!! Tell Infinity you cancel your reservation and call priceline when you can to report their dishonesty, you will get a refund!

Infinity Rental Car: Terrible company, tries to scam all of their customers. Very dissappointedly booked this on Priceline. They tried to charge 9000$ in security deposit, which their priceline fine print states that they will do if you have third party insurance through your own credit card. They would only allow me to put this deposit on the card I made the reservation with, despite me offering many other cards.

They said if I couldn't pay the deposit, I could pay another 1200$ on top of my 450$ booking for the rental of the car I had reserved. I asked to see the car at this point which was likely 20 years old and clearly had the odometer reading manipulated with as several of the digits were impossible to read. The buttons on the sterio and dash were all melted from sun and heat exposure, this was far from the type of car I had requested which was a "jeep renegade or similar." They make you sign paperwork that you will pay $60,000 USD for the car if it is totaled. The car they showed me was likely worth less than $1000USD

The best decision of the trip was to walk away from them, I actually went just across the street to Mario and Friends and rented an actual Jeep Renegade. I still had to pay more than expected/usual, but it was a much more honest process. THERE IS NO CHANCE THE CAR INFINITY WAS PROVIDING ME WOULD HAVE SURIVIVED THE TRIP.