Infomaniak Network SA Reviews 1,864

Great services
Great user support

I've been using their services for 6 years now. I contacted their support about 4 times and they always found a solution rapidly.
No downtime on my services. No bad surprise. I fully recommend them.

Emails receive issue by third party clarified with all the technical information required to solve the problem.
Great support as ever.

service impeccable.

I manage a business account with Infomaniak and have experienced multiple issues with their platform access and customer support. My recent experience has been particularly frustrating:

1. Authentication Problems:
- Existing authenticator suddenly stopped working after an update
- Forced to download their proprietary app for verification
- Verification process failed after a full day of waiting
- Had to restart the entire process with a new photo

2. Customer Service Issues:
- Support team is slow to respond
- Limited availability
- Unhelpful interactions when available
- Built-in help feature is ineffective

3. Business Impact:
- Multiple instances of being locked out of our account
- Significant delays in our work processes
- No reasonable explanation for extended verification delays
- Second time experiencing unnecessary account access restrictions

While their features might be decent, the platform's security measures are overly restrictive and the support infrastructure is inadequate for a business service provider. The lack of efficient customer service and unnecessarily complex verification processes make it difficult to recommend Infomaniak for business use.

Pros:
- Platform features (when accessible)

Cons:
- Poor customer support
- Unreliable access procedures
- Time-consuming verification process
- Ineffective help resources
- Business operations disrupted

Not recommended for businesses that require reliable access and prompt support.

Active and responsive support, the servers provided work well without any downtime for over a year.

Excellent support (per email), detailled and well structured

Infomaniak instills trust. I feel confident that my personal information and data are being handled appropriately. As a consumer, I find KSuite has everything I need to run a personal office, and all components are laid out in an intuitive manner. I've employed their service for almost a year now, and have only had to contact support once! Support's response was speedy and concise, and my issue was resolved with that first email. These days, that is not common. It is really important to me that a service is professional in every regard, and if I have a problem, I KNOW I will get the help I need.

Great technical support and very complète software environnement for a moderate cost

- Dashboard could be easier to use
- Some issues with Email hosting
- DNS manager OK
- Host mostly OK
- Worst customer support in GALAXY (no answers, chat widget not working, phone on hold, email form not working)
Everything is done so that you cannot reach them.

Feel free to contact me.

Super products that work well across different platforms (Linux, macOS, iphone, etc.). Friendly, rapid, and effective support.

Very reliable service.
I have been using Infomaniak for hosting my sites and email services. They provide a reliable and affordable service. The management console is very powerful and easy to use.

Small questions about the setup of one their many web applications provided and even if it's not the most known application they gave me efficient answer
Got different peoples for different problems and always fluid relation

Absolutely excellent service and detailed very clear explanation to create web-mail and other components of website, accesses, etc. provided by Roberto....
Je suis très satisfaite

I needed to resolve a problem with a redirection of emails… and as always the service was perfect. Always a pleasure!

Excellent advice on updating PHP. High-quality support!

The email provider is the best alternative at the moment to gmail, at least among the ones that I know.
They offer more free space than protonmail and tutanota, it is possible to search among previous messages, there is online drive and the support looks pretty good. Please keep going like this.