Gary Edge is a very professional initial team member. He is always polite, and friendly to everyone he meets. Gary is very good at communicating with each clinical area to make sure all their needs ar... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lee Rose is a credit to the Initial team. He's an incredibly friendly, helpful and professional man. He's patient when having to wait for our medical room to be clear of children to go in. He goes abo... See more
Company replied
I am with initial medical for a few months now. So far so good, great communication, unproblematic service and good price. Peter, person who collects waste, always let me know day before when he’s go... See more
Company replied
Always arrive on the right day and around the same time. Lee is always smiling and polite when he enters our business. He is happy to wait if we are busy with patients and if we have any queries alwa... See more
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Company details
- #6 of 40 best companies in Waste Collection Service
- #4 of 47 best companies in Waste-Management Service
About Initial Medical
Written by the company
We are the experts in healthcare waste management and infection control, providing a complete collection, disposal and recycling service for hazardous and offensive waste produced by businesses and organisations associated with healthcare provision within the UK. The safe management of healthcare waste is vital to ensure your activities are not a risk to human health.
Contact UsSetting the standard in healthcare and infectious waste management in the UK
- Local, Expert Consultation
- A reliable, effective and fully compliant service, built around customer need, and delivered by our highly trained local teams. ISO 9001:2015 quality accredited.
- Integrated Technology
- Technology is fully integrated into our operations, providing full traceability of service delivery, electronic waste documentation and the best customer experience possible.
- Innovative Solutions
- Offering innovative healthcare waste management services and infection control products to help break the chain of transmission and prevent cross infection.
- Legal Compliance
- Keeping our customers compliant with the complex legislation and audit requirements surrounding healthcare waste and infection control. #followthecolourcode
- Legal ComplianceHealth & Safety
- A company with a ‘World Class’ Health & Safety record and ISO 45001:2018 accredited.
- Sustainability
- A company accredited to ISO 14001:2015 environmental standards, and focused on delivering sustainable products and operational solutions.
Contact info
Compass House, RH10 9PY, Crawley, United Kingdom
- 08081205104
- marketing.uk@rentokil.com
- initial.co.uk/healthcare-waste
4.9
Excellent
4k reviews
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Dave Lambley and Dave Yeoman
Dave Lambley and Dave Yeoman.
Both of these gentlemen give a great service to us - helpful, courteous, efficient and professional. You do a great job for us, thank you.
30 January 2026
Unprompted review
Reply from Initial Medical
Thank you for recognising Dave Lambley and Dave Yeoman. We’re delighted to hear that you find them helpful, courteous, efficient and professional. That’s the level of service we strive to provide.
We’ll make sure your thanks are shared with them both. We really appreciate your feedback.
Initial medical - experience 5 stars
David Yeoman came to our pharmacy to empty our medicine disposal dupe bins. We had a lot of medicines to dispose of and he went the extra mile and accommodated to us. We were very impressed with his service, very professional and friendly.
Everest pharmacy Halliwell Road
17 February 2026
Unprompted review
Reply from Initial Medical
Thank you for your wonderful 5-star review, Zainah. We’re delighted to hear that David provided such professional and friendly service during his visit to Everest Pharmacy. It’s great to know he was able to go the extra mile to accommodate you, especially when you had a large volume to dispose of. We’ll be sure to pass on your kind feedback to him.
Mat is our collection driver & he…
Mat is our collection driver & he always very helpful & efficient. Nothing is ever any trouble.
Top service from him.
13 February 2026
Reply from Initial Medical
Thank you for your feedback. We’re so pleased to hear that Mat continues to provide such helpful and efficient service. It’s fantastic to know that nothing is ever too much trouble. We’ll be sure to share your comments with him. Thank you for your continued support.
Jude always goes above and beyond
Jude always goes above and beyond. Prompt, efficient and gives 100% every time. Nothing is too much trouble and questions are quickly answered.
13 February 2026
Reply from Initial Medical
Thank you for your lovely review, Steph. We’re delighted to hear that Jude consistently goes above and beyond. Providing prompt, efficient service and responding quickly to any questions is exactly what we strive for, so it’s great to know this is reflected in your experience. We’ll be sure to pass on your kind words to her.
Friendly and efficient service from Initial Medical
Friendly and efficient service from Medical Matt. Dealt with our queries well and was courteous and professional.
11 February 2026
Reply from Initial Medical
Thank you for your great feedback. We’re pleased to hear that Matt provided friendly, efficient service and dealt with your queries professionally. We’ll make sure your comments are shared with him. They’ll be very much appreciated.
Jude is lovely
Jude is lovely, friendly and polite. Jude is very consistent, attends same time every week and nothing is too much trouble. She is always happy to help and/or offer a solution.
13 February 2026
Reply from Initial Medical
Thank you for taking the time to leave such kind feedback, Sam. We’re so pleased to hear that Jude’s consistency, reliability, and friendly approach make a difference each week. It’s wonderful to know she’s always happy to help and provide solutions when needed. We’ll be sure to pass this on to her.
Peter Murray the delivery driver is…
Peter Murray the delivery driver is exceptional!!
12 February 2026
Reply from Initial Medical
Thank you for your review, Sajid. We’re thrilled to hear that Peter is providing exceptional service. We’ll be sure to pass on your fantastic feedback. It’s always great to recognise our team for the work they do.
Always on time helpful and very…
Always on time helpful and very efficient. Helps at every opportunity.
10 February 2026
Reply from Initial Medical
Thank you for your lovely feedback, Jo. We’re so pleased to hear that the service is always punctual, helpful, and efficient. It’s great to know our team is making a positive difference and supporting you whenever they can. We really appreciate you taking the time to share your experience.
Matt has been Amazing
Matt has recently taken over our route and has been so helpful with ensure we are getting the right amounts taken to remove and prevent any backlog. He has really helped solve an on going issue and has made it so much easier going forward for us to be complaint.
9 February 2026
Unprompted review
Reply from Initial Medical
Thank you for sharing your feedback. We’re really pleased to hear that Matt has been so helpful since taking over your route and that he’s been able to resolve the backlog issues for you. Ensuring the right collections are in place to keep you compliant is exactly what we aim to deliver, and it’s great to know Matt has made things easier moving forward. We’ll be sure to pass on your kind comments to him.
Kind regards,
Initial Medical Team
I have known Jude mcartlan for many…
I have known Jude mcartlan for many years.over that time she has always helpful, polite and professional
29 January 2026
Reply from Initial Medical
Thank you for taking the time to leave such a kind review, Mr Dawson. We’re delighted to hear that Jude has consistently provided helpful, polite, and professional service over the years. She is a valued member of our team, and we’ll be sure to pass on your comments to her.
Peter our pick up/delivery man Peter is…
Peter our pick up/delivery man Peter is great! thank you!
11 November 2025
Reply from Initial Medical
Thank you for your review. We’re really pleased to hear that Peter provides a great pickup and delivery service for you. Your feedback is very much appreciated, and we’ll be sure to share your thanks with him.
Excellent service
Excellent service. Jude always picks up and collects at a time that fits in with my schedule. Communication is always easy. Highly recommended.
29 January 2026
Reply from Initial Medical
Thank you for your great review, Carol. We’re so pleased to hear that Jude provides such a reliable and flexible service and that communication is always easy. We’ll be sure to pass on your kind words to her. Thank you for the recommendation
Simon is our regular service technician…
Simon is our regular service technician and consistently provides excellent service. He is always polite, friendly, and professional. He is a credit to your company.
30 January 2026
Reply from Initial Medical
Thank you for your feedback. It’s lovely to hear that Simon consistently provides such a high standard of service. His professionalism and friendly manner are qualities we really value, and we’re glad they’ve made a positive impression. We’ll be sure to share your comments with him.
Jude comes to us every week theres…
Jude comes to us every week theres never anything a problem to her and shes always willing to help if she can,Jude always goes above and beyond for us and is always very happy and polite.
29 January 2026
Reply from Initial Medical
Thank you for your lovely review, Tracy. We’re so pleased to hear that Jude is always helpful, positive, and willing to go the extra mile. She takes great pride in her work, and it’s fantastic to know that this shows on every visit.
Matt has been so helpful and friendly
Matt has been so helpful and friendly, always calls before he picks up and is really friendly. I’ve had problems with other collection companies but Matt makes it easy and goes above and beyond to give a good service.
29 January 2026
Reply from Initial Medical
Thank you, Clare, for sharing your experience. We’re really pleased to hear that Matt has made such a positive difference and that his communication and friendly approach have helped make things easy for you. We’ll be sure to pass on your kind words to him.
Reply from Initial Medical
Thank you for your review, Karen. We’re glad to hear you’re happy with the service and really appreciate you taking the time to leave feedback.
Gareth lovely man
Gareth came to Imperial Dental Group Whitehaven on Monday, 26/01/2026 to collect our clinical waste. He was amazing, a very pleasant man to deal with, very smiley, warm, welcoming. We would love to see him again.
10/10, above and beyond.
26 January 2026
Reply from Initial Medical
Thank you so much for your wonderful feedback, Jean. We’re delighted to hear about your positive experience with Gareth. He really does take pride in delivering a friendly and professional service. Your kind words mean a lot to him and to us, and we’ll be sure to pass them on. We look forward to continuing to support Imperial Dental Group Whitehaven in the future.
Steve is an asset to the company
Steve is an asset to the company, always polite and helpful and respectful
27 January 2026
Reply from Initial Medical
Thank you for taking the time to leave such a great review. We’re very pleased to hear your kind comments about Steve. He is indeed a valued member of our team, and your feedback perfectly reflects the standards we strive to maintain. We’ll be sure to share this with him. Thanks again for choosing Initial Medical.
Excellent Service
Local man who collects waste is excellent. Far better service than your competitors.
27 January 2026
Reply from Initial Medical
Thank you for your excellent feedback, Graham. We’re really pleased to hear that you’re happy with the service provided by your local collection driver and that it stands out compared to our competitors. Your comments are greatly appreciated and will be shared with the team. We look forward to continuing to support you.
collections
mark askwith is our driver that collects our waste from prior bank care home, he is so polite and respectful on every collection, he always knocks on my window and waves on EVERY visit, he is always very helpful if we need more bags leaving and he always put our bins back where they are supposed to be, what a brilliant person.
20 January 2026
Unprompted review
Reply from Initial Medical
Thank you so much for taking the time to leave such a lovely review, Simone. We’re absolutely delighted to hear about your positive experience with Mark. He takes great pride in his work, and it’s wonderful to know that his politeness, reliability, and helpful attitude make such a difference to you at Prior Bank Care Home. We’ll be sure to pass on your kind words to Mark and the wider team – feedback like this really means a lot to us. Thank you for choosing us.
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