Colin visits us on a weekly basis to our nursery. He is extremely friendly, approachable and professional. Everything is handled efficiently and the kids also love him visiting. It’s always reassu... See more
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Review summary
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Reviews shaping this summary
We've been using Initial to supply our logo mats for years now. And honestly we cannot fault them, every month our mats are collected, cleaned & replaced by their very friendly driver Stuart. Every ti... See more
Company replied
A huge thank you to the practically perfect person who bravely faces the contents of our nappy bin. What some see as shit filled nappies he sees as a personal challenge-and conquers it every single ti... See more
Company replied
Always an efficient and great service ! Carl is an asset to the company and is consistently friendly and engages in conversation ! Never have an issue or any problems with initial, and we have... See more
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Company details
- #1 of 4 best companies in Hygiene Services
- #5 of 121 best companies in Business-to-Business service
- #6 of 43 best companies in Waste Collection Service
- #1 of 1 best companies in Hygiene Station
- #5 of 47 best companies in Waste-Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17k reviews
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Colin is such a nice man
Colin is such a nice man. Always have a blether when he comes into the hostel.
9 February 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you had such a positive experience. It's great to know that our team made your visit special. Thank you for your kind words!
Initial Washroom Hygiene
Great service
Carl is a very friendly chatty person. Very polite, does a great job and is very professional..
3 March 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience. We are so happy to hear that you found our employee to be friendly, professional, and do a great job.
Initial Washroom Hygiene
Andrew always does a fantastic job.
3 March 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you had a fantastic experience! Thank you for your positive feedback; we appreciate it.
Initial Washroom Hygiene
Carl is always polite and efficient at…
Carl is always polite and efficient at his job. He is respectful of the people we support and patient with staff when busy. Good service. Thank you
3 March 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that our team member's politeness and efficiency stood out. We appreciate you acknowledging their respect and patience. Thank you for your positive feedback!
Initial Washroom Hygiene
Absolutely fantastic
Absolutely fantastic, always here on time, reliable and very efficient, Carl who attended was very helpful, overall fantastic
3 March 2026
Reply from Initial Washroom Hygiene UK
We appreciate your fantastic feedback! We're happy to hear that you find our service reliable and efficient. It's great to know our team is helpful!
Initial Washroom Hygiene
Reply from Initial Washroom Hygiene UK
We're happy to hear that you had such a positive experience. Thank you for sharing your feedback with our team!
Initial Washroom Hygiene
Reply from Initial Washroom Hygiene UK
We appreciate your kind words and are so glad you had a positive experience with our team!
Initial Washroom Hygiene
Big thanks to Rosie from the Glasgow…
Big thanks to Rosie from the Glasgow branch. She is always friendly and helpful when she comes in to our Orbis depot.
2 March 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
We're happy to hear that our team is friendly and helpful when visiting your depot. We appreciate you taking the time to leave us this positive feedback.
Initial Washroom Hygiene.
Always professional and courteous
26 February 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience with our team. Thank you for your kind words!
Initial Washroom Hygiene.
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to leave us this positive feedback! We are so glad to hear that you are happy with our service.
Initial Washroom Hygiene.
Micheal is always so professional and…
Micheal is always so professional and always does his job with a smile
26 February 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to leave us this positive feedback! We are so glad to hear that you consistently receive professional service.
Initial Washroom Hygiene.
John Moore does his job with a smile…
John Moore does his job with a smile and there is never any issues.
26 February 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that the work was completed to your satisfaction and that you had a positive experience. Thank you for your feedback!
Initial Washroom Hygiene.
hes very friendly and plesant
26 February 2026
Reply from Initial Washroom Hygiene UK
We are so glad that you found our team friendly and pleasant! Thank you for your positive feedback; it means a lot to us.
Initial Washroom Hygiene.
Carl from intial amazing job
Carl does an amazing job making sure he always collects our sanitary bags and making sure we have new ones he's always pleasant when coming to savers in Kidderminster and does a great job
26 February 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that our service meets your needs at Savers in Kidderminster. It's great to know that the sanitary bag collection and delivery are handled well and that our team member is pleasant. Thank you for your positive feedback.
Initial Washroom Hygiene.
excellent service!
excellent service!
The operative who serves building 4 is very professional and friendly. We have never had any issue with the bins since he has been put on this job. The bins are clean and useable and always changed efficiently.
20 February 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you've had such a positive experience! It's great to know that the service provided is professional and friendly, and that the bins are clean and well-maintained. We appreciate your feedback.
Initial Washroom Hygiene.
Always 1st Class service
Craig is always extremely courteous and helpful when at St Crispin's school. He has taken the time to learn a lot of the staffs names and is always very approachable and will always ask if there is anything else he can do for us.
26 February 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that the service provided at the school was so helpful and courteous. It's great to know the approachability and attentiveness were appreciated.
Initial Washroom Hygiene.
John and Dave are both polite helpful…
John and Dave are both polite helpful and knowledgeable about all aspects of the service and services you provide great communication on arrival and efficient
26 February 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to leave us such a wonderful review! It's great to hear that you found our team members to be helpful, knowledgeable, and efficient.
Initial Washroom Hygiene.
Colin is always professional
Colin is always professional, polite and courteous. He always checks in to make sure we have enough bins and are getting enough collections. He always goes above and beyond and for that, we are grateful.
17 February 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. It's great to hear that the service has consistently met your needs, and we value knowing that the team's efforts are recognised. Thank you!
initial Washroom Hygiene
Driver
Dl70lxy dangerous driving on motorway doesn't know what a indicator is will not be using company again for my business after this driver driving style
25 February 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
Hello thank you for reaching out. We appreciate you bringing this to our attention. We're concerned about the driving behaviour described and will investigate to ensure safer practices are followed. We would like to rectify this immediately; please share your preferred contact details via Trustpilot or email marketing.uk@rentokil.com
Initial Washroom Hygiene.
Loraine ensures she delivers high…
Loraine ensures she delivers high customer service, she takes the time to understand our business needs and what collections times work best. Always friendly and helpful.
9 February 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to leave us a review. We're happy to hear that you are satisfied with our service.
Initial Washroom Hygiene
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