Colin visits us on a weekly basis to our nursery. He is extremely friendly, approachable and professional. Everything is handled efficiently and the kids also love him visiting. It’s always reassu... See more
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Review summary
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We've been using Initial to supply our logo mats for years now. And honestly we cannot fault them, every month our mats are collected, cleaned & replaced by their very friendly driver Stuart. Every ti... See more
Company replied
A huge thank you to the practically perfect person who bravely faces the contents of our nappy bin. What some see as shit filled nappies he sees as a personal challenge-and conquers it every single ti... See more
Company replied
Always an efficient and great service ! Carl is an asset to the company and is consistently friendly and engages in conversation ! Never have an issue or any problems with initial, and we have... See more
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Company details
- #1 of 4 best companies in Hygiene Services
- #6 of 121 best companies in Business-to-Business service
- #6 of 43 best companies in Waste Collection Service
- #1 of 1 best companies in Hygiene Station
- #5 of 47 best companies in Waste-Management Service
About Initial Washroom Hygiene UK
Written by the company
We are one of the UK’s leading providers of washroom solutions, offering an extensive range of products and services to enhance your washroom, whilst ensuring your organisation complies with important legislation.
Contact UsSetting the standard for Hygiene and delivering safer work, public and leisure spaces across the UK, since 1903
- Local and Expert Response
- Supporting our customers in a post-pandemic world, with an effective and fully compliant service built around their specific needs, and delivered by highly trained, RSPH accredited, local CDRs.
- Innovative Solutions
- Combining our expert understanding of human behaviour and how germs spread, to bring hygiene innovations to the market that are designed to help break the chain of transmission and support the very highest hygiene standards.
- Technology
- Technology integrated in our product range with no-touch and intelligent connected 'devices' that alert when refill is required as well as in our servicing, with full traceability of service delivery to provide the best customer experience possible.
- Health & Safety
- A company with a ‘World Class’ Health & Safety record.
- Sustainability
- A company focused on delivering sustainable operational solutions, and working towards zero customer waste to landfill across our full customer portfolio, and already achieved in England and Wales
Contact info
Compass House, Crawley, RH10 9PY, West Sussex, United Kingdom
- 08082716831
- marketing.uk@rentokil.com
- initial.co.uk/washroom-services
4.9
Excellent
17k reviews
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Calum is very helpful and curious
Calum is very helpful and curious
Always gives great service
17 February 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your wonderful experience with us. We are so glad to hear that you received great service!
Great service
Michael is our service operator and is always friendly. He is sensitive to what is going on in the settings and and is efficient at servicing the bins when he visits.
12 March 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We're happy to hear that the service is friendly, sensitive, and efficient. Thank you for your feedback!
Fantastic as always!
Our guy that comes Pete Robinson is Fantastic,
Always friendly and efficient and absolute delight and an absolute asset.
He always stops to chat and is always on top of our service needs.
12 March 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! It's wonderful to hear that our team member is friendly, efficient, and attentive to your service needs.
Smashing! :-)
The staff are always friendly and speedy - many thanks to John Carr who visited our Lancaster office yesterday.
12 March 2026
Unprompted review
Reply from Initial Washroom Hygiene UK
We're happy to hear that our staff provided friendly and speedy service. We appreciate you mentioning the visit to your office and thank you for your positive feedback.
The man was very nice and helpful…
The man was very nice and helpful completed job to a satisfactory standard left building smelling lovely too
10 March 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We're happy to hear that the job was completed to a satisfactory standard and that you found the service helpful.
Professional
John arrived and was friendly, very professional and quickly completed the task.
11 March 2026
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience! We are so glad to hear that you found our service professional and efficient. Thank you!
Excellent customer service
Michael is excellent, really friendly and helpful on every visit to our school.
12 March 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience! We are so glad to hear that you find our team member friendly and helpful.
Friendly & Efficient
Simon visits our care home and provides a friendly and efficient service.
Highly recommend :)
12 March 2026
Reply from Initial Washroom Hygiene UK
We appreciate your kind words! We're happy to hear that the service was friendly and efficient. Thank you for highly recommending us; it means a lot to us.
bintastic experience
John was amazing, kind, efficient, hilarious and handsome! what more could a girl want when her sanitary bins need emptying?!!
10 March 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you had such a positive experience! It's wonderful to know that the service met your expectations and left you feeling satisfied. Thank you for your kind words!
Knowing my hygiene operative
Knowing my hygiene operative for a few months now she has answered all types of question thrown at her, and more tried to sort out issues with either phone calls, text and emails when we had problems and always willing to have and give a bit of banter about anything which makes the day go better
12 March 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you feel comfortable asking questions and that we've been helpful in addressing your concerns. We appreciate your kind words about our team's willingness to assist and engage in friendly conversation. Thank you for your positive feedback!
Initial Washroom Hygiene
Reply from Initial Washroom Hygiene UK
We're glad you found our staff helpful and the service good. Thank you for your positive feedback; we appreciate it.
Initial Washroom Hygiene
Carl Yarranton Blakemore Retail
Carl Yarranton consistently provides an excellent service. He is always professional, friendly, and clearly takes pride in his work. Nothing is ever too much trouble and he is always ensuring everything is done to a high standard. Carl is a real credit to your company keep up the great work.
10 March 2026
Reply from Initial Washroom Hygiene UK
We appreciate your positive feedback! We're happy to hear that you consistently receive excellent service. It's great to know that the professionalism and dedication are apparent and that everything is completed to a high standard.
Initial Washroom Hygiene
Monday Mornings
Michael is always so lovely when he comes to us on a Monday! Goes out his way, cant fault him!
10 March 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you appreciate the service you receive on Mondays. It's great to know that the dedication is noticed and valued. Thank you for your feedback!
Initial Washroom Hygiene
John who came to assist with emptying…
John who came to assist with emptying the continence waste bins was very pleasant and chatty. He ensured health and safety was adhered to signing in and out of the building and didn't rush the process of emptying the bins as I was busy supporting someone else when he arrived and he waited for me to show him where all the bins where situated.
9 March 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that the service was pleasant and efficient. We appreciate that our team member ensured health and safety protocols were followed and was patient while you were assisting someone else. Thank you for your positive feedback.
Initial Washroom Hygiene
Reply from Initial Washroom Hygiene UK
We're glad you had a great experience. Thank you for taking the time to leave us your feedback; we appreciate it.
Initial Washroom Hygiene
Reply from Initial Washroom Hygiene UK
We're glad you had a great experience. Thank you for taking the time to leave us your feedback; we appreciate it.
Initial Washroom Hygiene
Great employees
Great members of staff that regularly do our wash room who are wonderfully friendly and do a great job in a timely manner.
9 March 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive feedback! We're so glad to hear that you are happy with our team's friendly service and efficiency.
Initial Washroom Hygiene
Carl at initial doses a great job and…
Carl at initial doses a great job and very professional happy with the service
9 March 2026
Reply from Initial Washroom Hygiene UK
We appreciate you taking the time to share your positive experience. We are happy to hear that you are pleased with the service and the great job!
Initial Washroom Hygiene
Reply from Initial Washroom Hygiene UK
We appreciate you sharing your positive experience with us; we are glad to hear that things went smoothly and were friendly.
Initial Washroom Hygiene
Friendly and efficient service
3 March 2026
Reply from Initial Washroom Hygiene UK
We're happy to hear that you found our service efficient and friendly. Thank you for your positive feedback; we appreciate it.
Initial Washroom Hygiene
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