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InPost UK Reviews 1,971,033

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TrustScore 4.5 out of 5

4.7

Shipping and postal service
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Review summary

Created with AI, based on recent reviews

Considering 757,297 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed, reliability, and ease of use, often highlighting the quick parcel pick-up and efficient delivery process. Many appreciate the convenience of 24/7 access to lockers and the straightforward tracking updates that keep them informed about their parcels' journey. The overall user experience is frequently described as seamless and hassle-free, making it a preferred method for sending and collecting items. However, some customers also noted issues with parcels not being collected promptly, or finding their locker empty despite receiving a delivery notification. A few other people also felt that the touchscreen on some lockers was temperamental, and some experienced problems with alternative codes or the helpline chatbot.

What people talk about most

User experience

Consumers find the user experience to be positive, highlighting the ease and convenience of the parcel... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting its convenience, speed, and... See more

Service

Users describe positive interactions with service, highlighting its ease of use, reliability, and efficiency.... See more

Location

Customers consistently note positive experiences with location, highlighting the convenience of having... See more

Product

Reviewers highlight ambiguous aspects of product experiences, with some customers expressing satisfaction,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Returning items to companies is now easier than ever. The company arranges a return, send you an In Post code and/ or a barcode to scan. You take your parcel to the nearest set of lockers (easily... See more

Company replied

Rated 5 out of 5 stars

Now I've got used to using this method of posting parcels, it's great. 24 hour access and I have 2 lockers within walking distance. I photograph the barcode (afraid I won't get a signal) and write R... See more

Company replied

Rated 5 out of 5 stars

The InPost service provided by the staff at the Premier shop, Tangier Road, Portsmouth is fast, reliable, polite and professional. It's my preferred InPost point in the area. The comms and tracking fr... See more

Company replied

Rated 5 out of 5 stars

I arrived at, used, and finished my Inpost transaction, leaving my parcel and left the location within 5 minutes. as always I got an email the next day saying my parcel had been collected, and I have... See more

Company replied

Company details

  1. #2 of 13 best companies in Shipping and postal service
  2. #14 of 35 best companies in Logistics service
  3. #1 of 2 best companies in Package locker

About InPost UK

Written by the company

See what's free

Check which small, medium and large compartments are available in our lockers with the app

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About InPost

Send your parcels, return your items and collect your online orders from thousands of parcel lockers and shops

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2m reviews

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Rated 4 out of 5 stars

Generally it's good

Generally it's good. There are times though, where their full and you have to go to a few before you find one with space.

7 June 2026
Rated 3 out of 5 stars

I didn't receive a QR code on the In…

I didn't receive a QR code on the In Post mobile app so that I could collect the parcel even though I'd been notified for 2 days prior that the parcel has arrived. The app just kept saying that it was being processed

7 June 2026

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