In Print We Trust Reviews 

1,439
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 635 reviews, reviewers had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, kind, and responsive when resolving issues quickly. People also love the unique apparel designs, noting that the clothing items feature comfortable and high-quality materials. Many consumers note smooth communication and appreciate the thoughtful updates provided throughout the purchase process. However, some people mentioned experiencing delivery delays or unexpected issues with missing items in their shipments. A few reviewers were also dissatisfied with the strict return policies and sizing discrepancies affecting unwearable custom clothing. Consumers occasionally noted that items arrived damaged or required extra effort to secure correct replacements.

What people talk about most

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear division in... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast responses and helpful... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the cute, unique designs and... See more

Staff

Consumers find staff to be exceptionally helpful, praising team members for their polite, friendly, and... See more

Response time

Reviewers mention positive feedback about response time, consistently noting that support staff reply... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The delivery took a lot longer than expected, but I have to say the customer service assistant Hani was very helpful and did everything possible to speed up the process. The T shirts are really nice s... See more

Rated 5 out of 5 stars

We received our order really fast, even though we live in Germany! Upon opening the package, I was at first a bit disappointed. One of the hoodies was missing it's backprint. The other looks re... See more

Rated 5 out of 5 stars

Jonah has been super helpful and excellent. There was a small issue with the tshirt but he’s been keeping me posted on every step and im v grateful. My daughter loves her T-shirts too!

Rated 5 out of 5 stars

Best T-shirt brand ever!!! The quality is so nice and soft and beautiful, unique designs. Definitely a must buy!!! More importantly is the staff. Jonah, who I was connected to with help for an order w... See more


Company details

  1. Fashion designer

Written by the company

Sustainably sourced cotton tees with print-magazine inspired graphics.


Contact info

4.0

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(1,439)

674 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

eternally grateful for jonah’s help…

eternally grateful for jonah’s help regarding the uncertainty of my parcel’s whereabouts due to delivery being much longer than expected. he was really helpful and sped the process up! my parcel arrived just two days after i had been in contact with him. thank you !

13 August 2026
Unprompted review
Rated 1 out of 5 stars

Don’t buy !

Ordered two months ago and order still not shipped. The only contact information on the website is an email address. I’ve emailed 4 times and have had no reply.

14 June 2026
Unprompted review
In Print We Trust logo

Reply from In Print We Trust

I’m really sorry this ever happened. I hope to get across my sincere regret for the impression you must have gained of us. Your experience, of course, falls far short of our standards.

I appreciate there's no excuse whatsoever for such a poor experience. And whilst without the order number I currently don't know what's happened here, I'd like to make things right. Whether it's been lost by the courier, or there's an issue with the address, I want to reassure you that the responsibility lies with us to fix this as quickly as possible.

There's also no excuse for not receiving a reply to your emails or an order confirmation — this doesn't sound like us at all, so when I have your details I'll be sure to investigate and address this accordingly.

Please could you kindly send me an email (hani@inprintwetrust.co) with your order number? Once I have the information, I'll send you a replacement without hesitation and hopefully rekindle your trust! 💖


Hani
Head of Customer Experience

Rated 5 out of 5 stars

Jonah customer service 10/10

The specific shirt I bought was out of stock and I was made aware that is was going to be 2-3 months before it would be fully stocked again but, I had the greatest experience with Jonah who helped me understand everything and gave me the opportunity to wait for the restock or to exchange for a different shirt instead. Jonah was incredible the whole time and even updated me after everything was sorted!!

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Quick replacement of stolen delivery

I ordered with delivery to NYC. Unfortunately, the delivery service left the package outside the door to the apt building and it went missing. When I reported this, Jonah in customer service was quick to send a replacement to a more secure address. Great communication and quick to resolve the issue that was out of their control.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Super sweet

Super sweet, quick, and awesome. Give my (I think) girl Hani a raise!!! She was the best person I could have received to help me!!

11 August 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue with my order

I had an issue with my order, one top out of four was missing, I emailed in print we trust and they got back to me almost immediately to find a solution, and they are sending the top in a separate order. Customer service was great and seemed like they actually cared.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

JONAHHHH

even though i was sent the wrong package, when i reached out i was met with nothing but kindness from jonah. so helpful and understanding and supportive and I HIGHLY RECOMMEND. GIVE MY BOY JONAH A RAISE HES THE MAN

3 August 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam.

This is a scam.

I purchased a T shirt to Australia, but the tracking never updated to show that it had been scanned by the courier. They said they would send out a replacement order to resolve the issue. As I was travelling to the UK, they shipped the replacement there instead. Unfortunately, the tracking for the replacement has had the exact same issue, with no update showing that the courier has received the package.

A month later, I still haven't received either order or a refund, and I now have to dispute the transaction with my bank.

Do not purchase anything from this company.

5 August 2026
Unprompted review
In Print We Trust logo

Reply from In Print We Trust

I’m really sorry this delay ever happened. I hope to get across my sincere regret for the impression you must have gained of us. Your experience, of course, falls far short of our standards.

From my understanding of the situation, our team had made sure the order was dispatched on time, but unfortunately the local delivery company has let us down.

I really do appreciate this doesn’t make things any better, and there’s absolutely no excuse whatsoever for such a poor experience. So I’d like to reassure you that the responsibility lies with us: Since you kindly got in touch via email, we issued a full refund for your order. I'm grateful for you allowing us the chance to make things right.

If I can be of any assistance in future, please do not hesitate to be in touch. I’ll be more than happy to help you further.

Hani
Head of Customer Experience

Rated 5 out of 5 stars

perfect baby tees

I'm really happy with the shirts I ordered, the print and fit is so cute, and the color and design options are so fun and unique! For any questions I had about my order Jonah was quick to respond and very helpful! (Thank you!) Will order again!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Hani has been amazing

Hani has been amazing, keeping me in the loop all the time with updates and tracking links… the customer service has been faultless and I would definitely recommend to anyone I know.

Hani has been an absolute star from start to finish!

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. Don't offer returns (or exchanges) and make out its because every item is made to order. Total scam. Save your money and order from a genuine website that has a proper returns policy.
Will be contacting trading standards.
They advertise tops as back in stock - if every item is made to order, then surely they never go out of stock?
Don't be fooled. Now almost £100 out of pocket.

2 August 2026
Unprompted review
In Print We Trust logo

Reply from In Print We Trust

Although we publish a size guide and details about the material on the site, this, of course, doesn’t change the fact that you’ve now got a product you’re not 100% happy with. For this, I’m truly sorry – I’d be disappointed too.

I’d like to reassure you that the responsibility lies with us to have better communicated the details. Please also know that I have shared your feedback with the team, so that we can address this from both the product and customer experience side.

Ultimately, I want to make sure you’re totally happy. So I’d love to send you a free replacement. Please could you kindly send me an email (hani@inprintwetrust.co) with your order number? Once I have the information, I’ll do everything I can to fix things and hopefully rekindle your trust! 💖

Hani
Head of Customer Experience

Rated 1 out of 5 stars

Avoid. Avoid. Avoid.

Avoid at all costs. Would give 0 stars if possible. Totally misleading. Product page says returns no problem, contact within 30 days, but then they fob you off saying normal rules don't apply as every item made to order. Can't see it really - just a way to get round trading standards. My 16 year old daughter is now left with 2 tops that she bought using her birthday money that don't fit. This is despite buying the same size as 2 other tops. And they're not cheap. Complete con. And too expensive to take the risk.
Avoid!!!

12 July 2026
Unprompted review
In Print We Trust logo

Reply from In Print We Trust

Although we publish a size guide and details about the material on the site, this, of course, doesn’t change the fact that you’ve now got a product you’re not 100% happy with. For this, I’m truly sorry – I’d be disappointed too.

I’d like to reassure you that the responsibility lies with us to have better communicated the details. Please also know that I have shared your feedback with the team, so that we can address this from both the product and customer experience side.

Ultimately, I want to make sure you’re totally happy. So I’d love to send you a free replacement, or find another solution that works for you. Please could you kindly send me an email (hani@inprintwetrust.co) with your order number? Once I have the information, I’ll do everything I can to fix things and hopefully rekindle your trust! 💖

Hani
Head of Customer Experience

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