The delivery took a lot longer than expected, but I have to say the customer service assistant Hani was very helpful and did everything possible to speed up the process. The T shirts are really nice s... See more
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Company details
Written by the company
Sustainably sourced cotton tees with print-magazine inspired graphics.
Contact info
Manufactory House, W1J8LQ, London, United Kingdom
- hello@inprintwetrust.co
- inprintwetrust.co
No recent history of asking for reviews
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Replied to 97% of negative reviews
Typically replies within 1 week
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eternally grateful for jonah’s help…
eternally grateful for jonah’s help regarding the uncertainty of my parcel’s whereabouts due to delivery being much longer than expected. he was really helpful and sped the process up! my parcel arrived just two days after i had been in contact with him. thank you !
Don’t buy !
Ordered two months ago and order still not shipped. The only contact information on the website is an email address. I’ve emailed 4 times and have had no reply.

Reply from In Print We Trust
LOVEEE
I loved the Tees sm they came in so quick & was in Great quality!!🥹💞
Amazing!
great team! Fixed my problems so quickly and I am so so grateful! 🩷
Jonah customer service 10/10
The specific shirt I bought was out of stock and I was made aware that is was going to be 2-3 months before it would be fully stocked again but, I had the greatest experience with Jonah who helped me understand everything and gave me the opportunity to wait for the restock or to exchange for a different shirt instead. Jonah was incredible the whole time and even updated me after everything was sorted!!
Good communication
Jonah was lovely, had good communication, quick responses and helped me solve my issue! thank you:)
Lovely store and great customer service
Lovely store and great customer service:)! I got helped by a very kind worker named Jonah, he helped me out a lot to fix a problem with my order.
My customer service was provided by…
My customer service was provided by Hani, and she did amazing!!! She replies fast and she is very friendly.
Quick replacement of stolen delivery
I ordered with delivery to NYC. Unfortunately, the delivery service left the package outside the door to the apt building and it went missing. When I reported this, Jonah in customer service was quick to send a replacement to a more secure address. Great communication and quick to resolve the issue that was out of their control.
Super sweet
Super sweet, quick, and awesome. Give my (I think) girl Hani a raise!!! She was the best person I could have received to help me!!
I had an issue with my order
I had an issue with my order, one top out of four was missing, I emailed in print we trust and they got back to me almost immediately to find a solution, and they are sending the top in a separate order. Customer service was great and seemed like they actually cared.
JONAHHHH
even though i was sent the wrong package, when i reached out i was met with nothing but kindness from jonah. so helpful and understanding and supportive and I HIGHLY RECOMMEND. GIVE MY BOY JONAH A RAISE HES THE MAN
I haven’t got the package yet and it’s…
I haven’t got the package yet and it’s passed the date but Jonah has been very helpful updating me on my package!!
I had to reach out to them for shipping…
I had to reach out to them for shipping inquiries and they were very quick to answer!
This is a scam.
This is a scam.
I purchased a T shirt to Australia, but the tracking never updated to show that it had been scanned by the courier. They said they would send out a replacement order to resolve the issue. As I was travelling to the UK, they shipped the replacement there instead. Unfortunately, the tracking for the replacement has had the exact same issue, with no update showing that the courier has received the package.
A month later, I still haven't received either order or a refund, and I now have to dispute the transaction with my bank.
Do not purchase anything from this company.

Reply from In Print We Trust
My order didn’t come from a month no…
My order didn’t come from a month no updates as soon as I emailed I got a reply straight away by Jonah he told me the issue straight away and has got it sorted
perfect baby tees
I'm really happy with the shirts I ordered, the print and fit is so cute, and the color and design options are so fun and unique! For any questions I had about my order Jonah was quick to respond and very helpful! (Thank you!) Will order again!
Hani has been amazing
Hani has been amazing, keeping me in the loop all the time with updates and tracking links… the customer service has been faultless and I would definitely recommend to anyone I know.
Hani has been an absolute star from start to finish!
Scam
Scam. Don't offer returns (or exchanges) and make out its because every item is made to order. Total scam. Save your money and order from a genuine website that has a proper returns policy.
Will be contacting trading standards.
They advertise tops as back in stock - if every item is made to order, then surely they never go out of stock?
Don't be fooled. Now almost £100 out of pocket.

Reply from In Print We Trust
Avoid. Avoid. Avoid.
Avoid at all costs. Would give 0 stars if possible. Totally misleading. Product page says returns no problem, contact within 30 days, but then they fob you off saying normal rules don't apply as every item made to order. Can't see it really - just a way to get round trading standards. My 16 year old daughter is now left with 2 tops that she bought using her birthday money that don't fit. This is despite buying the same size as 2 other tops. And they're not cheap. Complete con. And too expensive to take the risk.
Avoid!!!

Reply from In Print We Trust
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