The delivery took a lot longer than expected, but I have to say the customer service assistant Hani was very helpful and did everything possible to speed up the process. The T shirts are really nice s... See more
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Company details
Written by the company
Sustainably sourced cotton tees with print-magazine inspired graphics.
Contact info
Manufactory House, W1J8LQ, London, United Kingdom
- hello@inprintwetrust.co
- inprintwetrust.co
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Extremely helpful!!
Extremely helpful!!! Jonah answered immediately, and was able to get me a replacement for a damaged item. I haven’t had that great of service in awhile!
Jonah’s customer service was amazing
Jonah’s customer service was amazing. A part of my order was faulty and Jonah really helped me out to resolve the issues and I am very satisfied with my experience. Additionally, the hoodie and sweatpants are great!
Great customer service
Hani is an excellent customer service rep :) 10/10 would order again
5/5 stars!! loved everything abt it
Everything from browsing to placing the order to opening the package was a great experience! I love that IPWT is constantly coming out with new designs and the shirt I ordered was true to size with impeccable material :) the shipping did take more time than expected but justifiable since I live on the whole other side of the globe haha
IPWT Customer support is so so great
I was so sad when the print on my hoodie arrived damaged but Hani in customer support was soooo helpful and understanding! It was very easy to get things resolved and fixed in a timely manner!
I had an issue with a product I ordered…
I had an issue with a product I ordered and Hani helped me sort everything out and provided me with a replacement. Hani was very supportive and lovely personality from what I could tell and handled my query very well. Sometimes if I reached out to companies in regard to a product I haven’t gotten a reply or not grey service, but this experience has been really positive. The customer service was of an amazing standard.
Very very poor company to deal with
Very very poor company to deal with, no communication to resolve issues

Reply from In Print We Trust
Beautiful swan print
Item came within about a week, lovely selection of colours to choose from, just wish I had stuck with my gut & chosen a size L as the M fits more like a S to me. Shoutout Jonah who was v helpful & communicative by email. 4/5 purely bc the top fits smaller than I hoped.
After struggles with slow delivery and…
After struggles with slow delivery and no updates Jonah was brilliant at helping understand my frustration and provide a fix! Amazing customer service and five stars for him!
It's been 19 days and my order still…
It's been 19 days and my order still hasn't arrived. This is unacceptable.

Reply from In Print We Trust
I had a great experience with their customer service.
I had a great experience with their customer support. I ordered the wrong size and emailed them to change it. Jonah from inprintwetrust helped immediately to change that and updated me on my order.
The staff are incredibly quick to…
The staff are incredibly quick to respond to emails and incredibly sweet and efficient in their work. I was helped by Jonah who within a few hours emailed me back and sorted out issues with my order. Thank you so much again your help has been amazing!
Great quality and nice people!
Great customer service and amazing t…
Great customer service and amazing t shirts I love them! All my friends are getting one for their birthdays !!
An item I ordered was unfortunately…
An item I ordered was unfortunately unavailable but Hani and Jonah were really helpful in sorting out this issue. They were kind, helpful and really easy to communicate with.
Looking forward to receiving my items!
Jonah went above and beyond to provide…
Jonah went above and beyond to provide support with an out of stock item. They provided me with options instead of just one outcome, and kept me in the loop at every step. Highly impressed
Ended up wanting to cancel part of my irder
Ended up wanting to cancel part of my order and Hani was extremely helpful and was able to receive a full refund
The customer service was excellent
The customer service was excellent, although I initially had an issue with what I had bought, Hani was so helpful and reached out to me with more than a enough solutions and we were able to resolve my issue easily
This was a gift for a friend’s…
This was a gift for a friend’s daughter. I thought it was perfect - so did she!
Amazing customer service
Amazing customer service. My parcel unfortunately got lost by the courier service, but Jonah was able to provide an excellent solution and was extremely kind and helpful throughout the entire process. Would order again because of this experience!
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