In Print We Trust Reviews 

1,436
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 635 reviews, reviewers had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, kind, and responsive when resolving issues quickly. People also love the unique apparel designs, noting that the clothing items feature comfortable and high-quality materials. Many consumers note smooth communication and appreciate the thoughtful updates provided throughout the purchase process. However, some people mentioned experiencing delivery delays or unexpected issues with missing items in their shipments. A few reviewers were also dissatisfied with the strict return policies and sizing discrepancies affecting unwearable custom clothing. Consumers occasionally noted that items arrived damaged or required extra effort to secure correct replacements.

What people talk about most

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear division in... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast responses and helpful... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the cute, unique designs and... See more

Staff

Consumers find staff to be exceptionally helpful, praising team members for their polite, friendly, and... See more

Response time

Reviewers mention positive feedback about response time, consistently noting that support staff reply... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The delivery took a lot longer than expected, but I have to say the customer service assistant Hani was very helpful and did everything possible to speed up the process. The T shirts are really nice s... See more

Rated 5 out of 5 stars

We received our order really fast, even though we live in Germany! Upon opening the package, I was at first a bit disappointed. One of the hoodies was missing it's backprint. The other looks re... See more

Rated 5 out of 5 stars

Jonah has been super helpful and excellent. There was a small issue with the tshirt but he’s been keeping me posted on every step and im v grateful. My daughter loves her T-shirts too!

Rated 5 out of 5 stars

Best T-shirt brand ever!!! The quality is so nice and soft and beautiful, unique designs. Definitely a must buy!!! More importantly is the staff. Jonah, who I was connected to with help for an order w... See more


Company details

  1. Fashion designer

Written by the company

Sustainably sourced cotton tees with print-magazine inspired graphics.


Contact info

4.0

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(1,436)

670 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely helpful!!

Extremely helpful!!! Jonah answered immediately, and was able to get me a replacement for a damaged item. I haven’t had that great of service in awhile!

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Jonah’s customer service was amazing

Jonah’s customer service was amazing. A part of my order was faulty and Jonah really helped me out to resolve the issues and I am very satisfied with my experience. Additionally, the hoodie and sweatpants are great!

30 July 2026
Unprompted review
Rated 5 out of 5 stars

5/5 stars!! loved everything abt it

Everything from browsing to placing the order to opening the package was a great experience! I love that IPWT is constantly coming out with new designs and the shirt I ordered was true to size with impeccable material :) the shipping did take more time than expected but justifiable since I live on the whole other side of the globe haha

11 May 2026
Unprompted review
Rated 5 out of 5 stars

IPWT Customer support is so so great

I was so sad when the print on my hoodie arrived damaged but Hani in customer support was soooo helpful and understanding! It was very easy to get things resolved and fixed in a timely manner!

30 July 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue with a product I ordered…

I had an issue with a product I ordered and Hani helped me sort everything out and provided me with a replacement. Hani was very supportive and lovely personality from what I could tell and handled my query very well. Sometimes if I reached out to companies in regard to a product I haven’t gotten a reply or not grey service, but this experience has been really positive. The customer service was of an amazing standard.

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Very very poor company to deal with

Very very poor company to deal with, no communication to resolve issues

27 July 2026
Unprompted review
In Print We Trust logo

Reply from In Print We Trust

Hi, we’re very sorry to hear that you had a disappointing experience. We understand your frustration. After reviewing your account, we found that your affiliate code had been shared on coupon websites, which is a breach of our Ambassador Program Terms & Conditions. Once this happens, the tracking data becomes unreliable, and we can no longer accurately distinguish genuine referrals from coupon-site traffic, meaning the commissions are no longer eligible for payout under the program terms. That said, we wanted to reach a fair resolution, so we offered a gift card, equivalent to the commission balance on your account, which was accepted. We appreciate your feedback and wish you all the best going forward.

Rated 4 out of 5 stars

Beautiful swan print

Item came within about a week, lovely selection of colours to choose from, just wish I had stuck with my gut & chosen a size L as the M fits more like a S to me. Shoutout Jonah who was v helpful & communicative by email. 4/5 purely bc the top fits smaller than I hoped.

30 July 2026
Unprompted review
Rated 1 out of 5 stars

It's been 19 days and my order still…

It's been 19 days and my order still hasn't arrived. This is unacceptable.

27 July 2026
Unprompted review
In Print We Trust logo

Reply from In Print We Trust

I'm so sorry your order has taken much longer than expected to arrive. I completely understand your frustration.

I've reached out to you directly via email with the latest update on your shipment, and we'll continue to monitor it until it reaches you. Thank you for your patience, and again, we're very sorry for the delay. I’ll do everything I can to fix things and hopefully renew your trust. 💖


Hani
Head of Customer Experience

Rated 5 out of 5 stars

The staff are incredibly quick to…

The staff are incredibly quick to respond to emails and incredibly sweet and efficient in their work. I was helped by Jonah who within a few hours emailed me back and sorted out issues with my order. Thank you so much again your help has been amazing!

18 July 2026
Unprompted review
Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent, although I initially had an issue with what I had bought, Hani was so helpful and reached out to me with more than a enough solutions and we were able to resolve my issue easily

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. My parcel unfortunately got lost by the courier service, but Jonah was able to provide an excellent solution and was extremely kind and helpful throughout the entire process. Would order again because of this experience!

18 July 2026
Unprompted review

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