In Print We Trust Reviews 

1,436
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 635 reviews, reviewers had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, kind, and responsive when resolving issues quickly. People also love the unique apparel designs, noting that the clothing items feature comfortable and high-quality materials. Many consumers note smooth communication and appreciate the thoughtful updates provided throughout the purchase process. However, some people mentioned experiencing delivery delays or unexpected issues with missing items in their shipments. A few reviewers were also dissatisfied with the strict return policies and sizing discrepancies affecting unwearable custom clothing. Consumers occasionally noted that items arrived damaged or required extra effort to secure correct replacements.

What people talk about most

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear division in... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast responses and helpful... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the cute, unique designs and... See more

Staff

Consumers find staff to be exceptionally helpful, praising team members for their polite, friendly, and... See more

Response time

Reviewers mention positive feedback about response time, consistently noting that support staff reply... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The delivery took a lot longer than expected, but I have to say the customer service assistant Hani was very helpful and did everything possible to speed up the process. The T shirts are really nice s... See more

Rated 5 out of 5 stars

We received our order really fast, even though we live in Germany! Upon opening the package, I was at first a bit disappointed. One of the hoodies was missing it's backprint. The other looks re... See more

Rated 5 out of 5 stars

Jonah has been super helpful and excellent. There was a small issue with the tshirt but he’s been keeping me posted on every step and im v grateful. My daughter loves her T-shirts too!

Rated 5 out of 5 stars

Best T-shirt brand ever!!! The quality is so nice and soft and beautiful, unique designs. Definitely a must buy!!! More importantly is the staff. Jonah, who I was connected to with help for an order w... See more


Company details

  1. Fashion designer

Written by the company

Sustainably sourced cotton tees with print-magazine inspired graphics.


Contact info

4.0

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(1,436)

670 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It’s been over a month and I still…

It’s been over a month and I still don’t have my package. It’s been showing it’s in the same spot for over a month in transit and every time I try to reach out, they gave me the same automatic response.

17 July 2026
Unprompted review
In Print We Trust logo

Reply from In Print We Trust

I’m so sorry there was a problem with your order. There is, of course, absolutely no excuse whatsoever for such a delay. I understand how disappointing this must be and I’d like to express my sincere regret at the impression you must have gained of us. This falls massively short of our standards.

Please be assured that I have shared your feedback with our Head of Ecommerce. This delay shouldn’t have happened and we, of course, don’t want it to happen again. He will investigate and address this accordingly.

I’d love the chance to make this right for you so I’ve reached out to you through email to resolve things as soon as possible. I’ll do everything I can to fix things and hopefully renew your trust. 💖


Hani
Head of Customer Experience

Rated 5 out of 5 stars

Excellent customer service

I had an issue with receiving the wrong order and was honestly pretty upset at first. Jonah responded to my email, and from the very beginning he was, understanding and reassuring. He immediately let me know that everything would be taken care of, which really put my mind at ease. Not only was the customer service excellent, but the replacement was processed incredibly fast.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Love this shop!

The t shirts are such good quality, and true to size. Also, the designs are printed on so there is no risk of them coming off in the wash. Plus there are so many different colours and designs to choose from. I will be making another purchase!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer experience with In Print We Trust

Great experience with In Print We Trust’s customer service. I accidentally ordered the wrong size in the baby tee and sent an email to ask if it could possibly be corrected. A very helpful team member named Jonah fixed the order for me and also kept in touch through emails to keep me well informed on my order. Great brand and great customer service!

15 July 2026
Unprompted review
Rated 5 out of 5 stars

10/10 customer service !!

First time ordering from this store and I made a mistake and ordered the wrong size - I realised this as soon as the order comfirmation came through and emailed the support straight away. It was a custom t so thought they weren't able to help but Jonah emailed back within hours and switched the size for me! I've genuinely never experienced such awesome customer serivice before. Way to go!!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Automated response issues

I experienced some difficulties with the automated response system in regards to an issue but I was delighted to receive help from Jonah who cleared up with situation instantly and was overall a lovely person to chat to when getting help! Thankyou, Jonah!

15 July 2026
Unprompted review
Rated 4 out of 5 stars

Lots of design options on the website.

Lots of design options on the website.4 stars are simply because after ordering the colour of the custom tee i had ordered was out of stock.However Hani was super helpful and communicated with me via email for the whole process while awaiting the restock.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Can't fault the experience I had

Can't fault the experience I had with buying a t-shirt from 'In print we trust'
Great design, arrived quickly and good quality. Have had a lot of positive comments about the t-shirt design.
Really pleased. Thank you.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

had a mishap with the shipping address…

had a mishap with the shipping address and that got sorted right away! spoke to Hani from customer service and they were absolutely lovely and so helpful, they sent out a replacement item as well! i am really appreciative of how wonderful the staff are, and impressed how quickly my issue was resolved! thanks :)

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

I was initially disappointed that my order was delayed because it hadn’t been packed and posted as stated.
However I am giving a 5 star rating for the exemplary member of staff called Jonah , who promptly and efficiently helped me ,understanding my problem and dealing with it immediately with superb customer service service skills

13 July 2026
Unprompted review
Rated 5 out of 5 stars

There was a little problem with my…

There was a little problem with my order- I got the wrong shirt. However after contacting Hani about the issue she quickly sorted it all out without any unnecessary questions. She immediately offered a free replacement that also took just a few days to arrive;)

6 July 2026
Unprompted review
Rated 4 out of 5 stars

Really nice t shirts

The delivery took a lot longer than expected, but I have to say the customer service assistant Hani was very helpful and did everything possible to speed up the process. The T shirts are really nice so I will order again just much further in advance!

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Good quality and helpful

The products are in a really good condition and the shipping is fast.
One time I had a few problems but I reached out to them and Hami replied right away, to help by solving my problem.
She replied very fast and was always friendly and very helpful.

9 July 2026
Unprompted review

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