In Print We Trust Reviews 

1,435
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 635 reviews, reviewers had a great experience with this company. Customers frequently praise the support team for being exceptionally helpful, kind, and responsive when resolving issues quickly. People also love the unique apparel designs, noting that the clothing items feature comfortable and high-quality materials. Many consumers note smooth communication and appreciate the thoughtful updates provided throughout the purchase process. However, some people mentioned experiencing delivery delays or unexpected issues with missing items in their shipments. A few reviewers were also dissatisfied with the strict return policies and sizing discrepancies affecting unwearable custom clothing. Consumers occasionally noted that items arrived damaged or required extra effort to secure correct replacements.

What people talk about most

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear division in... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting fast responses and helpful... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the cute, unique designs and... See more

Staff

Consumers find staff to be exceptionally helpful, praising team members for their polite, friendly, and... See more

Response time

Reviewers mention positive feedback about response time, consistently noting that support staff reply... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The delivery took a lot longer than expected, but I have to say the customer service assistant Hani was very helpful and did everything possible to speed up the process. The T shirts are really nice s... See more

Rated 5 out of 5 stars

We received our order really fast, even though we live in Germany! Upon opening the package, I was at first a bit disappointed. One of the hoodies was missing it's backprint. The other looks re... See more

Rated 5 out of 5 stars

Jonah has been super helpful and excellent. There was a small issue with the tshirt but he’s been keeping me posted on every step and im v grateful. My daughter loves her T-shirts too!

Rated 5 out of 5 stars

Best T-shirt brand ever!!! The quality is so nice and soft and beautiful, unique designs. Definitely a must buy!!! More importantly is the staff. Jonah, who I was connected to with help for an order w... See more


Company details

  1. Fashion designer

Written by the company

Sustainably sourced cotton tees with print-magazine inspired graphics.


Contact info

4.0

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(1,435)

670 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I can’t even figure out how to leave a…

I can’t even figure out how to leave a review under the shirt I purchased in the website. Needless to say, this is the worst quality shirt I paid more than $20 for. It is SHEIN quality and deceptive marketing. The order took 3 weeks to be delivered. Do not fall for this brand.

7 July 2026
Unprompted review
In Print We Trust logo

Reply from In Print We Trust

Although we publish a size guide and details about the material on the site, this, of course, doesn't fix things if you're not 100% happy with your product. I genuinely apologise for any dissatisfaction – I would feel the same way in your shoes.
I’d like to reassure you that the responsibility lies with us to have better communicated the details. Please also know that I have shared your feedback with the team, so that we can address this from both the product and customer experience side.

Ultimately, I want to make sure you’re totally happy. So I’d love to send you a free replacement, or find another solution that works for you. Please could you kindly send me an email (hani@inprintwetrust.co) with your order number? Once I have the information, I’ll do everything I can to fix things and hopefully rekindle your trust! 💖
Hani
Head of Customer Experience

Rated 4 out of 5 stars

Jonah was great help

Jonah was great help with quick responses.

I was only sent one top out of the two that i ordered. I got in touch with the company and was emailed back by Jonah. Who kept me updated with the progress in sorting out my issue.

29 June 2026
Unprompted review
Rated 4 out of 5 stars

Jonah to the rescue!!

My package did get a little lost and took a couple extra days to arrive. But while I was waiting for the updates Jonah was answering all my questions and helping with the order. He is truly the best!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Jonah was really helpful

Jonah was really helpful when I realised I ordered the wrong size in two t shirts. I thought all hope was lost but he managed to catch the order before it was made. Thanks!

29 June 2026
Unprompted review
Rated 1 out of 5 stars

Unacceptable

This was a horrible decision to buy from here. My top got lost so I re ordered and it ended up getting returned to sender. Shocking service and so expensive for one top . Unacceptable :(

3 July 2026
Unprompted review
In Print We Trust logo

Reply from In Print We Trust

I’m really sorry this delay ever happened. I hope to get across my sincere regret for the impression you must have gained of us. Your experience, of course, falls far short of our standards.

From my understanding of the situation, our team had made sure the order was dispatched on time, but unfortunately the local delivery company has let us down.

I really do appreciate this doesn’t make things any better, and there’s absolutely no excuse whatsoever for such a poor experience. So I’d like to reassure you that the responsibility lies with us. Since you kindly got in touch via email, we sent out a full refund for your your order. I'm grateful for you allowing us the chance to make things right.

If I can be of any assistance in future, please do not hesitate to be in touch. I’ll be more than happy to help you further.

Hani
Head of Customer Experience

Rated 4 out of 5 stars

Great customer service

I ordered a shirt in a color that unfortunately turned out to be out of stock. Customer service contacted me and we found a solution that I’m happy with. Jonah helped me out and his service is really great! Very kind and they respond quickly!

2 July 2026
Unprompted review
Rated 2 out of 5 stars

Do not trust - not baby tees - way too long

Advertises baby tees. They ARE NOT baby tees so total waste of money and disappointment. They do not accept returns, claiming they print to order so are exempt from the 14 day return consumer rights for online purchases. Sounds like they’re exploiting a loophole. Really angry. Quality is good so awarded 2 stars. If you want a baby tee go elsewhere. Do not believe the hype on TikTok.

2 July 2026
Unprompted review
In Print We Trust logo

Reply from In Print We Trust

Although we publish a size guide and details about the material on the site, this, of course, doesn’t change the fact that you’ve now got a product you’re not 100% happy with. For this, I’m truly sorry – I’d be disappointed too.
I’d like to reassure you that the responsibility lies with us to have better communicated the details. Please also know that I have shared your feedback with the team, so that we can address this from both the product and customer experience side.

Ultimately, I want to make sure you’re totally happy. So I’d love to send you a free replacement, or find another solution that works for you. Please could you kindly send me an email (hani@inprintwetrust.co) with your order number? Once I have the information, I’ll do everything I can to fix things and hopefully rekindle your trust! 💖

Hani
Head of Customer Experience

Rated 5 out of 5 stars

Helpful staff

I had an issue with a shirt I bought on the website and didn’t have any tracking code. I proceeded to send an email to the company and got a response from a person who works there named Hani, this person was really kind and attentive, making sure everything went right in the process and replying really fast, providing me all the info I needed! Really recommend it! :)

30 June 2026
Unprompted review
Rated 1 out of 5 stars

No refund for misprint

My t-shirt arrived misprinted with the print being much larger than advertised on the website. When I emailed to request an exchange for a correct t-shirt I was given an automated reply telling me they could not provide exchanges for misprints as t-shirts are printed to order. I was offered 25% off my next order which I do not think is satisfactory as my order came completely different than was advertised.

2 July 2026
Unprompted review
In Print We Trust logo

Reply from In Print We Trust

I’m genuinely sorry that we’ve made such a huge mistake with this order. I truly regret to have given you an experience that doesn’t come close to meeting our standards. I completely understand that there’s no excuse to receive a product that is anything less than perfect.

Please rest assured I’ve reported the issue to the printer. We, of course, don’t want this to happen again and massively regret that there was an issue in the first place. We will investigate and address this properly.

I really want to make this right to you by sending out a replacement. Please could you kindly send me an email (hani@inprintwetrust.co) with your order number? It would be my pleasure to help resolve things, and hopefully earn your trust back. 💖

Hani
Head of Customer Experience

Rated 4 out of 5 stars

Jonah is Amazing!

I had a really unfortunate experience with this company however after I reached out to customer service, I was contracted with Jonah. He went above and beyond what I was expecting from the company and I could not be more thankful for him!

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I received the order within the week. When i discovered a hole in one of the shirts, the automated customer service was quick to respond to me and connected me to the service team after figuring out my problem. All in all i like the quality of the print and the fabric :)

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

I initially ordered a top for a concert from IPWT, and it just wasn’t what I expected when I received it, and didn’t resemble the picture on the website. I queried this, and Hani got back to me straight away, actively listened to my concerns, and talked to the printing team. As IPWT don’t do refunds, she offered to send me a new top at no extra cost. My concern was dealt with quickly, and I really appreciated it. Thank you Hani!

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Awful quality

I ordered a t-shirt as a birthday present for a friend. After opening the package, I decided that I could not give it to anyone as it would sure be the worst gift they received.

The sale made it seem like it was a great deal, however I have still paid too much for what I have received. The Cotton is stiff and reminiscent of Fruit of the Loom t-shirts, that can be bought for £5. On the website the print looks to be of high quality, which does not translate to the grainy, lopsided print actually found on the t-shirt. I also ordered a baby tee which was just as bad.

On top of all this, I was under the impression that I could return my purchase within 30 days by contacting customer service, as suggested in the shipping and returns box on each product page. However, their real refund policy, is hard to find and hidden under legal terms. They claim everything is made to order, which allows them to escape the EU Cool- off period law.

I can assure you these t-shirts are mass produced and are not worth your time or money.

I want my £42 back.

27 June 2026
Unprompted review
In Print We Trust logo

Reply from In Print We Trust

Although we publish a size guide and details about the material on the site, this, of course, doesn’t change the fact that you’ve now got a product you’re not 100% happy with. For this, I’m truly sorry – I’d be disappointed too.

I’d like to reassure you that the responsibility lies with us to have better communicated the details. Please also know that I have shared your feedback with the team, so that we can address this from both the product and customer experience side.

Ultimately, I want to make sure you’re totally happy. So I’d love to send you a free replacement, or find another solution that works for you. Please could you kindly send me an email (hani@inprintwetrust.co) with your order number? Once I have the information, I’ll do everything I can to fix things and hopefully rekindle your trust! 💖

Hani
Head of Customer Experience

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