On Sep 11 I swapped 575,830 TRX (~$193,000) through InstaSwap. Order ID: IK726CC4. The route was executed by NEAR Intents — the provider InstaSwap chose, not me. My deposit confirmed instantl... See more
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Customer service was quite good. Sometimes I had to message twice but I'm sure there could be lots of complains if one of their liquidity partners goes down which isn't necessarily their fault- just k... See more
Company replied
Have used InstaSwap via SwapZone a good number of times, with no issues at all. Recently I made a swap, and my transaction got held up so didn't arrive within the allotted time. I contacted supp... See more
Company replied
Summary of transaction as displayed on their site: Transaction Id: # TTSUXGH6 Your Transaction has been Completed! You Gave : 0.1 ETH You Will Get : 0.884 AAVE I only received 0.744 AAV... See more
Company replied
Company details
Written by the company
InstaSwap is a privacy-first cross-chain DEX built for people who want to move between assets without giving up custody or broadcasting their activity. There is no account to create and nothing to sign up for. You swap, and the trade settles on-chain. A common misconception is that we are a mixer, or that we quietly route orders through centralized exchanges behind the scenes. Neither is true. We are a decentralized exchange. There are no pooled funds, no obfuscation tricks, and no CEX partners sitting between you and your liquidity. Your crypto never rests in our wallets, and every swap is non-custodial from the first deposit to the final delivery. Privacy here comes from the infrastructure, not from hiding. Orders execute inside Trusted Execution Environments, which keeps them off the public mempool and away from front-runners, and settlement is proven with ZK-SNARKs. A trade stays verifiable without exposing your balances, your counterparties, or your strategy to anyone watching the chain. Selective disclosure lets you prove a specific transaction when you need to, and only then. We swap assets in their native form across 67 blockchains and more than 10,000 assets. BTC arrives as BTC and BNB arrives as BNB, with no wrapped substitutes and no bridge holding your funds in the middle. We have been running for over 8 years and have settled more than $2 billion in volume, with swaps completing in roughly 7 minutes on average. If a swap cannot be completed, your funds return to you automatically. You do not need to open a ticket to get your money back. Beyond instant swaps, InstaSwap offers spot and perpetual trading with full self-custody, tokenized stocks and ETFs backed one to one by real shares, split swaps that send a single deposit to as many as 100 destination wallets, and private payments where you fund with any asset and each recipient gets the one they asked for. The team behind InstaSwap is a group of engineers and support staff who deal with users directly. If something comes up, you reach a person who knows the platform, not a chatbot. Whether you are swapping $50 of ETH or moving size across chains quietly, InstaSwap lets you do it on your terms: fast, private, and fully in your control.
Contact info
INS CORE LABS INC. Aquilino de la Guardia Ave. & 47th Street, Bella Vista Ocean Business Plaza Building, Republic of Panama, Panama City, Panama
- support@instaswap.com
- instaswap.com
3.9
Great
401 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service!
5 September 2020
Unprompted review
Reply from InstaSwap
Greetings, Dear Stijn!
Thank you for your 5-Star review!
We hope to see your around InstaSwap soon enough!
Kind Regards
Sofia
Reply from InstaSwap
Good Day, Amarendra!
Thank you for sharing your review with us! We are constantly working to meet our customer's demands! We hope to see you around our platform soon enough!
Kind Regards
Sofia
Good services is given by instaswap.
3 September 2020
Unprompted review
Reply from InstaSwap
Hey Santosh!
Thank you for the great review! It is always good to see the impact of our service! We hope to see you around soon enough!
Kind Regards
Sofia
This is a dream service
This is a dream service. They email you clear information providing perfect accountability. The system works cleanly. The only thing I would request is QR codes for the deposit addresses. And they were there for me when the normal exchanges were taking forever to verify me.
2 September 2020
Unprompted review
Reply from InstaSwap
Hello, Terrence!
Thank you for sharing your experience with us! We are constantly growing through our interaction with our community. As for the QR codes part, we already do provide QR code with each deposit address. For any issues that you might be facing please contact us at support@instaswap.io.
Kind Regards
Sofia
Honest
Instaswap is Honest, fast and secure. I used other companies like Cryptowolf and never got my coins. Instaswap is the best so now I don’t have to worry about using anyone else for fast crypto exchange. Instaswap is the best.
27 August 2020
Unprompted review
Reply from InstaSwap
Hello, Tank!
We feel sorry for your experiences so far. InstaSwap is here to fill the gap of your everyday swaps. Our team hopes to see you around soon! Thanks for sharing your experience with us!
Kind Regards
Sofia
Converted very small amount of BTC to a…
Converted very small amount of BTC to a small cap multiple times. Worked well.
24 August 2020
Unprompted review
Reply from InstaSwap
Hello, Ron L!
It is always a pleasure for us to deliver! We hope to see you around soon!
Kind Regards
Sofia
This is a great payment service
This is a great payment service, I'm rating 4/5 stars because it takes to long to process orders, this need to be improved, thanks!
12 August 2020
Unprompted review
Reply from InstaSwap
Greetings Yehanny!
Thank you for the kind words! We are constantly working on improving our service but rapidness is not always on our hands since blockchain confirmations may take more than usual on several occasions. Although we are pretty sure you are going to love the future updates.
Thank you for your trust!
Kind Regards
Sofia
During my last two purchases
During my last two purchases, the whole process took almost two hours!
That's too long!
10 August 2020
Unprompted review
Reply from InstaSwap
Greetings, dear Alo Belgium!
We are sorry to let you down this time! We hope to make up for this on your future transactions!
Thanks for putting trust into our service as our team is constantly working on improving the rapidness of our service.
Thank you for the kind review!
Kind Regards
Sofia
Very useful service
Very useful service. It was accomplished very well, except for it took a long time for processing. I would have liked I had a better tutorial for being the first time.
10 August 2020
Unprompted review
Reply from InstaSwap
Greetings, dear Fabian!
Our team is constantly working on improving the rapidness of the execution of our service. Although we need always to bear in time blockchain confirmations and high demand of our service!
Thank you for the kind review!
Kind Regards
Sofia
Flawless Transaction
I was looking for a site that would easily allow me to swap some altcoin's for BTC. Instaswap was the perfect choice.
6 August 2020
Unprompted review
Reply from InstaSwap
Greetings, dear Dig Deep Miner!
We hope you found trust and rapidness in our service!
See you around!
Kind Regards
Sofia
Instaswap provides good service
Service provided by instaswap are awesome.But sometimes you took too much time to deliver coins.rest are ok
6 August 2020
Unprompted review
Reply from InstaSwap
Hello, Sunil!
Thank you for your review. Your opinion always matters. We always strive to provide the best service possible. We will keep on working constantly in order to improve our services. We hope to see you again soon.
Kind Regards
Sofia
Takes Little longer and first time very very long wait time
Takes little longer and very very long wait for the first time
31 July 2020
Unprompted review
Reply from InstaSwap
Greetings Sunil!
Thank you for the kind words! Our team is constantly working to improve our services but some times is all about blockchain confirmations.
Thank you for your trust!
Kind Regards
Sofia
Happy customer
I made more than one purchase and everything went well, customer service is good too, it responds quickly.
30 July 2020
Unprompted review
Reply from InstaSwap
Greetings, dear Orfeo!
Thank you for the warm words, trust, and support!
It means everything to us!
Kind Regards
Sofia
Redeeming $ 270 but deducting a full $…
Redeeming $ 270 but deducting a full $ 40 fee after using it? Transaction code ET9755EP
29 July 2020
Unprompted review
Reply from InstaSwap
Hello, Trung!
We are sorry for the distress and inconvenience caused. Our tech department has already looked and investigated the issue in your transaction. We have already contacted you with a solution to the issue that you faced using our service. Please look at your emails and respond to our tech department.
Kind Regards
Sofia
Very quick delivery and execution
Very quick delivery and execution . Although i would like to see more crypto conversion options as well. But all in all gr8 experience and i would consider it my number 1 platform for my future exchanges as of now !!
27 July 2020
Unprompted review
Reply from InstaSwap
Hello, Dear User!
We are delighted to see your thought being shared on our service reviews. We are working towards adding more currencies and a cross-chain solution between many currencies. Hope to see you around soon!
Kind Regards
Sofia
Reply from InstaSwap
Hello, Steven!
Here on InstaSwap we always strive to provide the best service possible! Thanks for being with us through this journey!
Kind Regards
Sofia
Reply from InstaSwap
Good Day, Dear Miklos!
Thank you for sharing your review with us! We will keep working for an even greater experience!
Kind Regards
Sofia
Very helpful customer support and easy…
Very helpful customer support and easy to use interface. The email confirmation of transactions is a peace of mind and trades done quickly. Highly recommended!
9 July 2020
Unprompted review
Reply from InstaSwap
Good Day, Dear David!
Thank you for the kind review and your sweet words. Our job is to improve even more the experience of the user when he is exchanging. Making each and every exchange unique, will change the game.
Kind Regards
Sofia
I will recommend Your platform to…
I will recommend Your platform to others,Because minimum fees.and good for swap
4 July 2020
Unprompted review
Reply from InstaSwap
Hello, Gopinath!
Thank you for your review and the kind words!
Our team is always striving to offer the greatest service possible.
We hope to see you around once again.
Kind Regards
Sofia
Great Experience
Great Experience, Fast and Trusted but Fees are a bit higher.
1 July 2020
Unprompted review
Reply from InstaSwap
Hello, Azyad Ahmed!
Thanks for your kind words. Our team is constantly striving in order to provide the best service possible. Fees are being reduce day by day in order to achieve a great result. Thank you for your attention and your trust.
Kind Regards
Sofia
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