On Sep 11 I swapped 575,830 TRX (~$193,000) through InstaSwap. Order ID: IK726CC4. The route was executed by NEAR Intents — the provider InstaSwap chose, not me. My deposit confirmed instantl... See more
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Customer service was quite good. Sometimes I had to message twice but I'm sure there could be lots of complains if one of their liquidity partners goes down which isn't necessarily their fault- just k... See more
Company replied
Have used InstaSwap via SwapZone a good number of times, with no issues at all. Recently I made a swap, and my transaction got held up so didn't arrive within the allotted time. I contacted supp... See more
Company replied
Summary of transaction as displayed on their site: Transaction Id: # TTSUXGH6 Your Transaction has been Completed! You Gave : 0.1 ETH You Will Get : 0.884 AAVE I only received 0.744 AAV... See more
Company replied
Company details
Written by the company
InstaSwap is a privacy-first cross-chain DEX built for people who want to move between assets without giving up custody or broadcasting their activity. There is no account to create and nothing to sign up for. You swap, and the trade settles on-chain. A common misconception is that we are a mixer, or that we quietly route orders through centralized exchanges behind the scenes. Neither is true. We are a decentralized exchange. There are no pooled funds, no obfuscation tricks, and no CEX partners sitting between you and your liquidity. Your crypto never rests in our wallets, and every swap is non-custodial from the first deposit to the final delivery. Privacy here comes from the infrastructure, not from hiding. Orders execute inside Trusted Execution Environments, which keeps them off the public mempool and away from front-runners, and settlement is proven with ZK-SNARKs. A trade stays verifiable without exposing your balances, your counterparties, or your strategy to anyone watching the chain. Selective disclosure lets you prove a specific transaction when you need to, and only then. We swap assets in their native form across 67 blockchains and more than 10,000 assets. BTC arrives as BTC and BNB arrives as BNB, with no wrapped substitutes and no bridge holding your funds in the middle. We have been running for over 8 years and have settled more than $2 billion in volume, with swaps completing in roughly 7 minutes on average. If a swap cannot be completed, your funds return to you automatically. You do not need to open a ticket to get your money back. Beyond instant swaps, InstaSwap offers spot and perpetual trading with full self-custody, tokenized stocks and ETFs backed one to one by real shares, split swaps that send a single deposit to as many as 100 destination wallets, and private payments where you fund with any asset and each recipient gets the one they asked for. The team behind InstaSwap is a group of engineers and support staff who deal with users directly. If something comes up, you reach a person who knows the platform, not a chatbot. Whether you are swapping $50 of ETH or moving size across chains quietly, InstaSwap lets you do it on your terms: fast, private, and fully in your control.
Contact info
INS CORE LABS INC. Aquilino de la Guardia Ave. & 47th Street, Bella Vista Ocean Business Plaza Building, Republic of Panama, Panama City, Panama
- support@instaswap.com
- instaswap.com
3.9
Great
401 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good experience due to prompt service
I am happy with the service I got from Instaswap since it was the first time I didn't know how to send the exact BTC so I sent it a different amount and that led to some confusion.
After raising the ticket with the entire information asked for we were asked to give two more details that's the reason I have given for stars only as I had to write again with the two additional details sought for.
My suggestion is that for raising a ticket you should include these two details also so that it in one go automatically, after submitting all details during raising the ticket only, the issue gets resolved.
The additional info ask for later wasn't stated anywhere at the time of raising the ticket.
Thank you.
12 October 2020
Unprompted review
Reply from InstaSwap
Hello, Dear Vivek Katara!
Thank you for reaching out and posting your honest opinion! We appreciate your review and we drive through your comments! InstaSwap strives to improve day by day and you are making it happen.
The additional information was requested only because there was a gap on the side of our provider.
Since the issue is solved we apologize for any inconvenience caused.
Kind Regards
Sofia
I had to make a quick swap for another…
I had to make a quick swap for another crypto and the process was fast and easy. It took a little long due to the fact that I used Bitcoin. I would advise XRP or something that transfers fast if possible.
11 October 2020
Unprompted review
Reply from InstaSwap
Hey Erock Vaughn!
Couldn't agree more with your opinion! Bitcoin might take a bit more to be processed due to its network! Although our service is here to always keep up with the rapidness of your needs!
Kind Regards
Sofia
My BTC was having some problems when I…
My BTC was having some problems when I sent it to instaswap so I was very much worried 😟 what will happen but my saviour Angel Sophia at the customer support worked out an extra mile to resolve the issue and my BTC were recovered.Thank you very much God Bless you.
11 October 2020
Unprompted review
Reply from InstaSwap
Hey Rollin Regan!
Thank you for the 5-Star review! Our team is always available to assist you and guide you through the process of exchanging on InstaSwap and handling any issues that you might face!
Always by your side!
Kind Regards
Sofia
Easy to use
I used your services via "Kryll". Easy to use and fast.
What else !
7 October 2020
Unprompted review
Reply from InstaSwap
Hey Philippe!
Thank you for the great review!
We hope to see you around our service soon enough!
Kind Regards
Sofia
It is just excellent
It is just excellent, trust worthy platform which will supports of customers.
6 October 2020
Unprompted review
Reply from InstaSwap
Greetings, Dear Bijay!
Thank you for the 5-Star Review of yours!
Tell your friends about InstaSwap!
Kind Regards
Sofia
Awesome experience and efficient...
5 October 2020
Unprompted review
Reply from InstaSwap
Greetings, Dear Reginald!
Thank you for your kind words!
We are delighted to see your review!
Kind Regards
Sofia
Good system to use vitae to btc or ETH
This is good system for swaping vitae to btc/ETH
5 October 2020
Unprompted review
Reply from InstaSwap
Hey, Dear Prakashan Np!
Thank you for the great review!
We will be delighted to see you again on our platform!
Kind Regards
Sofia
Very good easy and great experience…
Very good easy and great experience swapping coins
2 October 2020
Unprompted review
Reply from InstaSwap
Hey Prashanth!
Thank you for the great review!
InstaSwap is always here for you!
Kind Regards
Sofia
Superb....nyc instant working
Superb....nyc instant working
Thank you instaSwap
28 September 2020
Unprompted review
Reply from InstaSwap
Hey Jitendra!
Thank you for the great review! We are glad to see you on our platform!
We are constantly working on improving and adding new features! See you around!
Kind Regards
Sofia
Great Service
The whole transaction was less than an hour it went very well there was 1 glitch but it was my fault and their customer service reps were quick to help resolve the problem
27 September 2020
Unprompted review
Reply from InstaSwap
Hey Steve DePauw!
Thank you for the great review! It means the world to us to learn and improve our service!
We hope to see you on our platform again soon enough!
Kind Regards
Sofia
Time is highly
This app is good running. But confirmation time is long.
Thanks
25 September 2020
Unprompted review
Reply from InstaSwap
Greetings, Dear Ramesh!
Thank you for your kind words! We are working constantly on improving our service and to offer a much greater experience! As for the confirmation times, it always depends on the currency that you exchange. We do have listed currencies that require a big amount of confirmations due to security purposes. We hope to see you soon in our platform once again!
Kind Regards
Sofia
Reply from InstaSwap
Greetings, Dear Shaiju!
Thank you for your 5-Star review and for your amazing words!
We hope to see you soon in our platform once again!
Kind Regards
Sofia
This was easy and always has been
This was easy and always has been. Thanks for everything.
21 September 2020
Unprompted review
Reply from InstaSwap
Hey BCMike!
It's always great to see you around our service!
Soon we will release some interesting features, looking forward to serve you!
Kind Regards
Sofia
Excellent experience
21 September 2020
Unprompted review
Reply from InstaSwap
Hey dhiraj porwal!
Your opinion means the world to us!
See you around!
Kind Regards
Sofia
I've used InstaSwap 3 times in the last…
I've used InstaSwap 3 times in the last month and this is the best cryptocurrency exchange platform among the platforms I've used so far.
The fee price is very small and the transaction time is fast as well. I highly recommend InstaSwap.
Thanks to InstaSwap.
16 September 2020
Unprompted review
Reply from InstaSwap
Greetings, Dear Saito!
Thank you for your 5-Star review and for your amazing words!
We hope to see you soon in our platform once again!
Kind Regards
Sofia
Helpful and trustworthy
The support team is very helpful and convenient , I gained my amount back very easily very very thankful
15 September 2020
Unprompted review
Reply from InstaSwap
Hey Ajsnipes!
Thank you for your trust and honesty!
It means a lot to all of us here on InstaSwap!
Kind Regards
Sofia
Excellent service
15 September 2020
Unprompted review
Reply from InstaSwap
Hey VIJAYAKUMAR K!
Your rating means everything! Thank you for your support!
Kind Regards
Sofia
My first time using InstaSwap
This was the first time I used InstaSwap, and was a little worried. I bought Daps coin, and thought it was an
erc-20 token, but it was not. I had to set up a wallet, which took several days to sync. Sofia, replied right away, and told me not to worry. As soon as my wallet was ready I wrote her, and received my coins immediately. I am amazed with their platform, but even more amazed with their customer service. Thanks! Am looking forward to using it again....
11 September 2020
Unprompted review
Reply from InstaSwap
Good Day, Dear Jesus!
Thank you for sharing your review with us! We truly appreciate the kind words of yours and we are constantly working on improving our service at all levels! Your opinion matters the most!
Kind Regards
Sofia
Universal Service To Humanity in Next Generation to Closer to Happiness! Superb!
Universal Service To Humanity in Next Generation to Closer to Happiness! Superb Initiative To Genuine Human Freedom!
10 September 2020
Unprompted review
Reply from InstaSwap
Hello, Dear Nabor!
Thank you for your 5-star review! It is always an honor to see the impact of our service through your comments and reviews. We hope to see you on InstaSwap once again!
Kind Regards
Sofia
too slow and too expensive
6 September 2020
Unprompted review
Reply from InstaSwap
Hello, Dear Cherif!
We are sorry to hear about your experience. Could you please provide the transaction ID so we could check the matter and help you out? Please contact us at support@instaswap.io.
Kind Regards
Sofia
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