On Sep 11 I swapped 575,830 TRX (~$193,000) through InstaSwap. Order ID: IK726CC4. The route was executed by NEAR Intents — the provider InstaSwap chose, not me. My deposit confirmed instantl... See more
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Customer service was quite good. Sometimes I had to message twice but I'm sure there could be lots of complains if one of their liquidity partners goes down which isn't necessarily their fault- just k... See more
Company replied
Have used InstaSwap via SwapZone a good number of times, with no issues at all. Recently I made a swap, and my transaction got held up so didn't arrive within the allotted time. I contacted supp... See more
Company replied
Summary of transaction as displayed on their site: Transaction Id: # TTSUXGH6 Your Transaction has been Completed! You Gave : 0.1 ETH You Will Get : 0.884 AAVE I only received 0.744 AAV... See more
Company replied
Company details
Written by the company
InstaSwap is a privacy-first cross-chain DEX built for people who want to move between assets without giving up custody or broadcasting their activity. There is no account to create and nothing to sign up for. You swap, and the trade settles on-chain. A common misconception is that we are a mixer, or that we quietly route orders through centralized exchanges behind the scenes. Neither is true. We are a decentralized exchange. There are no pooled funds, no obfuscation tricks, and no CEX partners sitting between you and your liquidity. Your crypto never rests in our wallets, and every swap is non-custodial from the first deposit to the final delivery. Privacy here comes from the infrastructure, not from hiding. Orders execute inside Trusted Execution Environments, which keeps them off the public mempool and away from front-runners, and settlement is proven with ZK-SNARKs. A trade stays verifiable without exposing your balances, your counterparties, or your strategy to anyone watching the chain. Selective disclosure lets you prove a specific transaction when you need to, and only then. We swap assets in their native form across 67 blockchains and more than 10,000 assets. BTC arrives as BTC and BNB arrives as BNB, with no wrapped substitutes and no bridge holding your funds in the middle. We have been running for over 8 years and have settled more than $2 billion in volume, with swaps completing in roughly 7 minutes on average. If a swap cannot be completed, your funds return to you automatically. You do not need to open a ticket to get your money back. Beyond instant swaps, InstaSwap offers spot and perpetual trading with full self-custody, tokenized stocks and ETFs backed one to one by real shares, split swaps that send a single deposit to as many as 100 destination wallets, and private payments where you fund with any asset and each recipient gets the one they asked for. The team behind InstaSwap is a group of engineers and support staff who deal with users directly. If something comes up, you reach a person who knows the platform, not a chatbot. Whether you are swapping $50 of ETH or moving size across chains quietly, InstaSwap lets you do it on your terms: fast, private, and fully in your control.
Contact info
INS CORE LABS INC. Aquilino de la Guardia Ave. & 47th Street, Bella Vista Ocean Business Plaza Building, Republic of Panama, Panama City, Panama
- support@instaswap.com
- instaswap.com
3.9
Great
401 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good easy swapping and easy process
6 December 2020
Unprompted review
Reply from InstaSwap
Hey Jprasath!
Thank you for your honest review!
Kind Regards
Sofia
Reply from InstaSwap
Hey nelson pc!
Thank you for sharing your honest review!
We are delighted to see your experience shared!
Kind Regards
Sofia
Everything goes on smoothly during the…
Everything goes on smoothly during the transaction but I can't see my transaction fee. Continue the good work.
Thank you
1 December 2020
Unprompted review
Reply from InstaSwap
Hey Eddy!
Thank you for sharing your honest review!
We are delighted to see your experience shared!
Kind Regards
Sofia
Transaction charge seems little high
Transaction charge seems little high, few times delayed more than one hour, customer care services are good.
28 November 2020
Unprompted review
Reply from InstaSwap
Hey profit first!
Thank you for sharing your honest review!
We are delighted to let you know that we are working towards improving your experience in terms of lowering the fees and improving the user experience!
Kind Regards
Sofia
Best experience very fast transaction…
Best experience very fast transaction Andrew very supportive and best service loved it
26 November 2020
Unprompted review
Reply from InstaSwap
Hey Paramananda Datta!
Thank you for sharing your experience with us!
We are delighted to see you rating us with 5-Stars.
Kind Regards
Sofia
Quick response from the support team
Good experience. Quick responses from the support team.
24 November 2020
Unprompted review
Reply from InstaSwap
Hey Creative Academy!
We are more than delighted to see your experience shared!
Thank you for your honest words!
Kind Regards
Sofia
Excellent service 👌
24 November 2020
Unprompted review
Reply from InstaSwap
Hey Sunny Samuel!
We are delighted to see you sharing your experience with the community of InstaSwap!
Kind Regards
Sofia
Delayed transfer and super delighting recovery
I had a delayed transfer experience however it was not the fault of Instaswap. What extremely delighted me was that Instaswap was willing to solve the issue from their side and was very responsive to my comments.
I have used the service again and the speed was excellent at this time. I can recommend their service because of their reliable respond to customers which shows that's they are committed and care to provide a good service.
23 November 2020
Unprompted review
Reply from InstaSwap
Hey Sawo!
Thank you for your 5-Star Review!
It means the world to us to see your experience shared online!
Kind Regards
Sofia
Wonderful service
Wonderful service, i am very thankfull all team those who create this wonderful website....
22 November 2020
Unprompted review
Reply from InstaSwap
Hey Harish Kumar Devgan!
Thank you for sharing your experience with our service!
We are constantly creating new tools and features for our community!
Kind Regards
Sofia
quick action
20 November 2020
Unprompted review
Reply from InstaSwap
Hey Roger!
We're more than happy with your results!
Kind Regards
Sofia
Great service
Great service, low fees and very fast trades. I am extremely happy with instaswap and can only recommend it.
19 November 2020
Unprompted review
Reply from InstaSwap
Hey Fabian!
Thank you for sharing your experience with our service!
Kind Regards
Sofia
Tried and true! A+ transactions..
This was my second transaction after my first transaction was perfect! The transaction failed and I did not receive an immediate refund. I created a ticket, and then sent an email to the support staff. Within 2 minutes the fund completed the transfer and I had a response from the support team explaining that it had failed was due to an excessive amount of time for the btc to transfer to the exchange. In the end, I was not only confident, but truly trust INSTASWAP for all my alt coin exchanges! Try them out, I highly recommend them! 👍
25 October 2020
Unprompted review
Reply from InstaSwap
Hey Michael V!
We are more than pleased to see you excited with our service!
Kind Regards
Sofia
I have received best service from…
I have received best service from InstaSwap.
Especially the instant support of the team when its needed..
25 October 2020
Unprompted review
Reply from InstaSwap
Hey SHIJIN BADARUDEEN!
Thank you for your kind words!
We're always here to assist and provide solutions when they are needed.
Kind Regards
Sofia
the place to be !
fast and accurate transactions of crypto, easy to use.
25 October 2020
Unprompted review
Reply from InstaSwap
Hey Patrick!
Thank you for your kind words!
We're glad to see your experience shared online!
Kind Regards
Sofia
It is really very good and helpful.
25 October 2020
Unprompted review
Reply from InstaSwap
Hey Soma Sekhar!
Thank you for your 5-Star Review!
We are more than pleased to see you satisfied!
Kind Regards
Sofia
It was good quick transfer app
It was good quick transfer app, i love it.
25 October 2020
Unprompted review
Reply from InstaSwap
Hey sayi prasad!
Thank you for your 5-Star Review!
We are here to offer more!
Stay around!
Kind Regards
Sofia
Amazing rapid swap & fully satisfied!
22 October 2020
Unprompted review
Reply from InstaSwap
Hey Korejo Shah Nawaz!
Nothing makes us more happy than a honest review!
Share it with your loved ones!
Kind Regards
Sofia
It's a user friendly platform
It's a user friendly platform. Hassle free & prompt delivery. Very good appreciated support system.
19 October 2020
Unprompted review
Reply from InstaSwap
Hey Abdul Majeed C P!
Thank you for your honest review!
Share it with your loved ones!
Kind Regards
Sofia
My Instaswap Experience
So I decided to give Instaswap a chance because their process looked super easier compared to the other options I was looking at and their fees were also better. Everything went smoothly up until the new currency had a failed transaction to my wallet. I panicked thinking "I'm screwed", so I emailed them also thinking I was going to get a reply days later if not at all. But to my surprise, they replied almost instantly and resent the currency ASAP, and the rest was history. Due to the nature of the currency I was swapping the wallet had to be actively open so that was my fault. If It wasn't for my stupidity, the whole process would have taken about 15mins. Long story short; Fees-good, customer service-awesome, ease of use-awesome, speed-great.
19 October 2020
Unprompted review
Reply from InstaSwap
Hey Rex oledan!
Thank you for your honest review!
We are more than pleased to see you cheering for us!
Kind Regards
Sofia
Reply from InstaSwap
Dear Abdul,
Thanks for choosing InstaSwap for your swaps!
We hope to see you around soon enough!
Kind Regards
InstaSwap Team
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