Instrument Furniture Reviews 

249
TrustScore 3.5 out of 5

3.7

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Rated 2 out of 5 stars

The initial experience was OK, staff were friendly and the installation went off without a problem. The quality of the product though is very poor. The door handles lost their metallic finish after a... See more

Rated 5 out of 5 stars

Bought the CLEO sliding mirrored wardrobe. Build quality was excellent- fairly heavy which reflects that. Assembly instructions were well written making it a fairly simple build. The delivery lads wer... See more

Company replied

Rated 5 out of 5 stars

We paid extra for the fitting service as we had two sets to be installed. The guys doing the installation grafted all day long, very hard workers indeed. Both of our children are thrilled with them... See more

Company replied

Rated 5 out of 5 stars

Brilliant company. My original choice would have taken too long so I was sent a link showing in stock alternatives. After only a two week wait my wardrobe was fitted today by two very professional men... See more

Company replied

Company details

  1. Bedroom furniture shop

Written by the company

Modern, high quality and trendy furniture, free delivery most of England and with highly professional assembly service


Contact info

3.7

Average

TrustScore 3.5 out of 5

249 reviews

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3.7

All reviews

(249)

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Rated 5 out of 5 stars

I will buy again no doubt.

I am terrible with flat pack, but this is the best I've bought by a long way. Had to wait a couple of weeks for delivery but the team were really helpful and were very responsive, and the quality of the CLEO wardrobe is absolutely brilliant. I will buy again no doubt.

28 June 2022
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Reply from Instrument Furniture

We are so thrilled to hear that you had such a smooth experience with us💓 Thank you

Rated 5 out of 5 stars

Excellent service from order to…

Excellent service from order to assembly. Competitive prices, good stock availability, great communication. Delivery on time & was kept informed. Delivery/ assembly guys were great, fast, professional & tidy. Thank you instrument furniture, will purchase again

24 June 2022
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Reply from Instrument Furniture

Thank you so much for this kind review! It absolutely makes our day to hear that you had such a good experience with us🤎

Rated 5 out of 5 stars

I bought 2 Cleo wardrobes

I bought 2 Cleo wardrobes, so pleased with them! Lovely quality. The 2 lads that delivered and assembled them were very polite, spot on fitting.

20 June 2022
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Reply from Instrument Furniture

Thank you so much for leaving such a lovely review!

Rated 5 out of 5 stars

I had a problem with the sliding doors…

I had a problem with the sliding doors on my wardrobe which was installed in feb . Having contacted Instrument I received an immediate response. And sent someone to repair within a few days . What a fantastic company .!!

17 June 2022
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Reply from Instrument Furniture

Thanks so much for sharing your experience with us. We really appreciate you taking the time to share your rating with us💓

Rated 5 out of 5 stars

Excellent-Cleo 180cm wardrobe in white Matt

We recently purchased a wardrobe from instrument: Cleo 180cm in white Matt. The community, assembly service, was fist class and the wardrobe is sturdy with plenty of storage space and looks brilliant in our granddaughter’s bedroom.

10 June 2022
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Reply from Instrument Furniture

Thanks so much for your feedback! We’re really glad you enjoyed our product and service🌟

Rated 4 out of 5 stars

Great company

Great company. Items were confirmed for delivery and fitting within 7 days of ordering. The fitting service was excellent and the fitters were top quality workmen. I am pleased with the overall quality and aesthetic of the wardrobes and they look far more expensive then they were.
Unfortunately one of the handles was faulty but Instrument has emailed straight away to confirm a new one is being sent out.

Great company but I would recommend you get a phone number to make contacting you that little easier!

8 June 2022
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Reply from Instrument Furniture

We’d just like to thank you for taking the time to write this review🙌

Rated 4 out of 5 stars

New wardrobe and installation

Really happy with the wardrobe we've just had installed, seems really high quality and the installers did a good job.

We pushed the delivery back a couple of times as well with little fuss from Instrument which was very helpful.

Only criticisms we would have is that we expected a business hours delivery and install, but the team turned up about 7:30pm and by the time we got the booking notification on Friday we were basically told it's too late to rearrange now as it was booked in for Monday, so it interfered with our plans for the evening.

Also, during the installation one of the installers drilled a hole into our newly decorated wall, possibly because they were still installing by 9pm, but just offered a half hearted "sorry, it happens", so we're now going to have to pay to fix this.

31 May 2022
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Reply from Instrument Furniture

Thanks so much for your feedback!🌟

Rated 5 out of 5 stars

Excellent service and fitting

Just had our wardrobes fitted and I’m absolutely delighted with them, 2 very good installers, very professional, polite and very friendly, left the bedroom very clean and took all packaging away, wardrobes fitted are solidly built and extremely good quality for the price we paid. Would recommend this company to anyone and certainly would use them again. I can’t emphasise enough how delighted we are. Thank you so much.

31 May 2022
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Reply from Instrument Furniture

We can’t thank you enough for the kind words about service. Your review means a lot to us and lets us know we’re on the right track🤎

Rated 5 out of 5 stars

Repeat Customer

We have used Instrument Furniture twice now because we were so impressed the first time round. Communication after ordering is great, the fitters are helpful and courteous and the wardrobe is great. Would definitely recommend and will be using again.

14 May 2022
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Reply from Instrument Furniture

We are so thrilled to hear that you had such a smooth experience with us💓 It was an absolute pleasure to assist you and we thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, delivered on time, beautiful wardrobes! The assembly team were very professional and polite and took all the rubbish away. I would fully recommend Instrument furniture Company. Thank you

13 May 2022
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Reply from Instrument Furniture

Thank you so much for this kind review! It absolutely makes our day to hear that you had such a good experience with us🤎

Rated 5 out of 5 stars

Excellent service from the start.

Really pleased with the wardrobes we purchased although my back is regrettably suffering from the self assembly ( I am getting on a bit). I would highly recommend this company for a quality wardrobe and I would also recommend taking advantage of the assembly service.

12 May 2022
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Reply from Instrument Furniture

Thank you so much for leaving such a lovely review!

Rated 5 out of 5 stars

Quality wardrobe and excellent service!

I recently purchased a new wardrobe from here and I am so pleased with the quality of wardrobe and the service provided by the two delivery men. I am 6 months pregnant and asked the two gentlemen if they wouldn't mind carrying it upstairs for me, as there was no way I could do it. They did so without any complaints. The extra service they provided was above and beyond and I would recommend this company to anyone!

5 May 2022
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Reply from Instrument Furniture

Thank you for your great review!At Instrument, we work hard to offer high-quality service to
every customer💚

Rated 5 out of 5 stars

Professional Company, Good Value, Good Experience, Highly Recommend

I was badly let down by another company who sat on my money for three months and completely failed to process or deliver my order. I then carefully researched sliding wardrobe products and furniture companies which led me to Instrument Furniture. I bought a Cleo 3, 2.5m mirrored wardrobe in Shetland Oak (good value and comparable to the Weiman product which I had ordered previously, but much lower price ). All communication with Instrument has been faultless and immediate. I was able to view the product online with a live demonstration and have all my questions answered in real time. The wardrobe was delivered and assembled on the nominated day, on time, quickly and efficiently by two young chaps who were friendly, helpful and professional. They did a great job and the wardrobe looks perfect. I am very happy and pleased I found Instrument because they made it easy to decide and buy, ultimately providing an outstanding consumer experience. Well done to all the staff at Instrument because this is how buying online from a retail company should be. Highly recommend!

13 April 2022
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Reply from Instrument Furniture

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime💓💓

Rated 5 out of 5 stars

Outstanding service and beautiful quality wardrobe.

Excellent company to deal with and amazing quality wardrobe! I purchased the Cleo1 (250cm) wardrobe and I'm not disappointed in the slightest. The wardrobe looks a lot more expensive than the cost and the build quality is excellent. I paid the extra for installation and the guys who delivered and installed we're very, very good. Professional and polite from start to finish. Even when i had fudged my measurements for the wardrobe positioning (i forgot to factor in a radiator!) they found a way around the issue and did it with patience and professionalism. Now my dressing room looks amazing, thank you both so much. Great experience from start to finish will definitely use again and recommend.

25 March 2022
Unprompted review
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Reply from Instrument Furniture

It’s great to hear that you had a positive experience at Instrument. Our team will be happy to hear that their hard work has paid off!💚

Rated 5 out of 5 stars

Fabulous wardrobe

I am more than delighted with Instrument Ltd. I stumbled upon them, and am so glad I did. From start to finish everything went so smoothly. And yesterday we received our wardrobe, it was assembled by a friendly, efficient team. And the wardrobe is fabulous! Amazing value for money. I recommend Instrument with no hesitation

23 March 2022
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Reply from Instrument Furniture

Thanks so much for sharing your feedback about our service and product💓

Rated 5 out of 5 stars

Simply the best!

By far one of the most efficient and professional companies I have ever used.
From placing my order to having it delivered and assembled, every step has been seamless. Fantastic customer service and they even took the rubbish away! Usually if it sounds too good to be true, it probably is, but not here, they really are the best! And the furniture is excellent quality too! A very happy customer indeed 😊

18 March 2022
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Reply from Instrument Furniture

Wow! Thank you so much for the amazing feedback! We appreciate your business and hope to see you again soon!

Rated 5 out of 5 stars

Huge success buy

100 percent happy with this product and service. They came delivered with the product on time as promised- finish is absolutely sturdy and of very good quality. everything was smooth from website experience to purchasing to customer service. Highly recommend

16 March 2022
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Reply from Instrument Furniture

Thank you so much for your business and feedback! We’re glad to hear you had a great experience with us💚

Rated 5 out of 5 stars

5 Stars overall - Wouldn't hesitate in recommending

Brilliant communication. Furniture arrived on time. I used the installation service which was the best decision. Lovely installers who were professional, courteous and carried out the installation brilliantly. Overall - I would highly recommend. A very happy Customer :)

4 March 2022
Unprompted review
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Reply from Instrument Furniture

Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed our service🌟

Rated 5 out of 5 stars

Seamless and professional service

Their service is so professiona! From the beginning to the end they took the case seamlessly!
The 2 guys that assembled our wardrobe are outstanding! They deliver on time, they did the job super quick, and they tidy the environment after it’s done!
The quality of the wardrobe is just soooo good!!! For the price, the service and the quality, You can’t ask for more !!!! Me and my husband are so happy we can not thank them enough ❤️
Sometimes you take a good service for granted, however we had a really bad experience before buying and assembling wardrobe, that makes us understand how great they are, in every aspect! They are so professional!

3 March 2022
Unprompted review
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Reply from Instrument Furniture

Thank you for sharing your kind words with us. It means the world to us and to our entire team!💓

Rated 5 out of 5 stars

Outstanding service from start to finish. This is how business should be done

Outstanding service from start to finish. This is the way business should be done.
I ordered a stock wardrobe and sideboard and paid for assembly. They kept in touch often by email.
When the wardrobe arrived the helpful guys remarked that there wouldn't be much room to open the doors. I had not measured correctly before ordering. No problem said the guys, we just change it for one with sliding doors.
And so they did. Just 10 days later two more helpful lads turned up to assemble. And they did it with such professionalism. They were courteous, pleasant, helpful and super efficient.
The wardrobe itself is of exceptional quality.
I cannot fault this Company. They are second to none and I highly recommend them

2 March 2022
Unprompted review
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Reply from Instrument Furniture

Thank you for the wonderful review and for taking the time to share your feedback with Instrument. We can’t wait to have you back🤎

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