Insure Your Paws Reviews 

2,193
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the affordable pricing and fantastic value for money, mentioning that the offered coverage is much cheaper than alternative insurance providers in the market. People also greatly appreciate the user-friendly website, noting that navigating online questionnaires, exploring different available options, and setting up new policies is extremely straightforward. Some reviewers were not happy with the overall experience, pointing out that the claims process can occasionally be slow and difficult to manage. Consumers additionally mentioned specific frustrations regarding claim payouts, ongoing communication delays, and the lack of pre-authorisation for veterinary treatments.

What people talk about most

Price

Reviewers highlight positive aspects of price, noting that initial quotes are among the most competitive... See more

User experience

Reviewers mention high satisfaction regarding user experience, highlighting a quick, straightforward online... See more

Value for money

Users describe strong satisfaction with the value for money, frequently highlighting the competitive prices... See more

Claim

Consumers find claim experiences to be deeply polarized. While some reviewers praised quick and hassle-free... See more

Website

Customers consistently note positive experiences with website, describing the online process as quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my first time owning a pet so took me a long time to research and choose an insurance company. My cat has had some issues with his eye and Insure Your Paws have been brilliant and have dealt w... See more

Company replied

Rated 5 out of 5 stars

This is our second cat insurance with Insure Your Paws. Good value, very reasonable monthly payment. Very reasonable excess. Our previous cat was very ill and unfirtunately had to be put down. Insur... See more

Company replied

Rated 5 out of 5 stars

Amazing!!!! Really easy to set up insurance for my dog. Unfortunately the breed that she is not many companies will insure her so it was so nice to find a company that could and with a decent amount o... See more

Company replied

Rated 5 out of 5 stars

Great cover at reasonable cost. Insure your paws stood out on a comprehensive and informative list. I hope i will never need to use, but hope they will come up trumps if i need to. Easy to set up and... See more

Company replied


Company details

  1. #23 of 32 best companies in Pet Insurance Company

About Insure Your Paws

Written by the company

Insure Your Paws is part of Cover-More Blue Insurance Services, which is part of the Zurich Insurance Group. But we’re not just insurance experts, we are pet owners too.

Our lifetime cover is 5-star rated by Defaqto* and we won the 2026 National Insurance Award's ‘Pet Insurance Award’, so you know you’re in trusted, experienced hands with Insure Your Paws.

You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.

Access to our 24/7 Veterinary Careline, Assist Your Paws:

Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.

• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth

Online Claims:

You can register your claim online through your customer portal. Additionally, we can also pay vets directly.

*5 star rating applies to our £5,000 Lifetime Cover

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.4

All reviews

(2,193)

165 reviews in the last 12 months

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Rated 5 out of 5 stars

One of the best i could find..this year!

After weighing up many Insurers i thought this was best value for money. I dislike having to pay a co insurance % and it was one of the cheapest i could find..that's what ppl are looking for..all insurers are ridiculously expensive and all will go up quite a bit every year even if you don't claim! Is it worth having your own saving pot for your pup? Many do now!

31 July 2026
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Reply from Insure Your Paws

Dear Julia,

We appreciate you sharing your thoughts on pet insurance and the value you found with our offerings. We understand your concerns about co-insurance percentages and the rising costs across the industry. We are always working to provide competitive options for pet owners.

Kind Regards
Rahul

Rated 5 out of 5 stars

Fast response

Fast response, professional and friendly.

30 July 2026
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Reply from Insure Your Paws

Dear Wendy,

We are so pleased to hear about your positive experience with us. We truly appreciate your kind words!

Kind Regards
Rahul

Rated 5 out of 5 stars

Easy to get set up and started

Easy to get set up and started

28 July 2026
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Reply from Insure Your Paws

Hi Simon,

We're so glad to hear that you found the setup process straightforward and easy to begin. Thank you for your positive feedback!

Kind regards,
Dominik

Rated 5 out of 5 stars

Really good online service clear and…

Really good online service clear and straightforward policy selection, good level of cover provided at a competitive price!

27 July 2026
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Reply from Insure Your Paws

Hi Paul,

We are so glad to hear that our online service and policy selection were clear and straightforward for you. We appreciate your positive feedback on our competitive pricing and cover!

Kind regards,
Dominik

Rated 5 out of 5 stars

Competitive quote

Easy to use website. Competitive quote for dog insurance with ability to alter elements of cover in order to achieve exact requirements.

25 July 2026
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Reply from Insure Your Paws

Hi Cathy,

We're so glad you found our website easy to use and our dog insurance quotes competitive. We appreciate your positive feedback!

Kind regards,
Dominik

Rated 5 out of 5 stars

Easy to set up

Easy to set up, great price and great customer service

18 July 2026
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Reply from Insure Your Paws

Dear Ingrida,

We're so glad you found our setup easy and appreciated our customer service and pricing. Thank you!

Kind Regards
Rahul

Rated 1 out of 5 stars

Avoid this policy at all costs !!

Avoid this policy at all costs !!! Had to pay a significant premium for my Frenchie and first time needed to claim for new condition has become an absolute war of attrition, with under writers of the policy now looking for any excuse not to pay any costs ! If this was an existing condition would totally understand but even vets have said totally new an unrelated condition …. and still under writers trying to find any excuse to try a wriggle out of paying with what appears to be zero comeback !
At the moment the whole claiming process seemed to be geared to be extremely difficult and not helping in any way at all …. With the policy not worth the paper it is written on !
Zero help in resolving this and would never use these people again !! Better somewhere else or putting your premium in a high interest account …..

17 July 2026
Unprompted review
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Reply from Insure Your Paws

Hi Mark,

We’re disappointed to hear about your experience, and I’ll be in touch personally to discuss this further.

Kind regards,
Dominik

Rated 5 out of 5 stars

Very satisfied customer.

Helpful, pleasant and knowledgeable agent. Very happy with the cost and extent of cover provided. Thank you.

13 July 2026
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Reply from Insure Your Paws

Dear Robert,

We're delighted to hear about your positive experience with our agent and that you're satisfied with the coverage and cost. Thank you for your kind words!

Kind Regards
Rahul

Rated 5 out of 5 stars

This is our third dog that we have…

This is our third dog that we have insured with ensure your paws. They were wonderful with us when we lost our dog recently. Even offered us counselling which I thought was a very good thing to do.

5 July 2026
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Reply from Insure Your Paws

Good Morning,

We are truly touched by your kind words and appreciate you choosing us for your third beloved dog. We understand how difficult losing a pet can be, and we are glad we could offer some comfort and support during such a challenging time. Your feedback means a great deal to us.

Kind regards,
Dominik

Rated 5 out of 5 stars

Great price

Great price, easily sorted out.

1 July 2026
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Reply from Insure Your Paws

Hi David,

We're so happy to hear that our pricing was satisfactory and that we could assist you efficiently. We truly appreciate your positive feedback!

Kind regards,
Dominik

Rated 5 out of 5 stars

Great cover

Great cover - arranged with minimum fuss and a much more competitive fee than the Kennel Club were offering!

28 June 2026
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Reply from Insure Your Paws

Dear Ian,

We're so happy to hear we could provide a competitive fee and a smooth experience for your cover needs. Thank you for your kind words!

Kind Regards
Rahul

Rated 5 out of 5 stars

Competitive prices and very good…

Competitive prices and very good customer y.

3 September 2025
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Reply from Insure Your Paws

Dear Penelope,

We're so glad to hear you found our prices competitive and our customer service excellent. We truly appreciate your positive feedback!

Kind Regards
Rahul

Rated 5 out of 5 stars

Very helpful as I don't do on line…

Very helpful as I don't do on line banking, so we were allowed to set a direct debt up via the phone.
And verification of Coopers insurance was emailed to me within minutes.

25 June 2026
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Reply from Insure Your Paws

Dear Marjory,

We're so glad we could assist you with setting up your direct debit over the phone and that you received your insurance verification promptly. We appreciate your kind words!

Kind Regards
Rahul

Rated 5 out of 5 stars

New policy for my rescue dog

Got a policy for my new dog was very easy to set up and got an excellent cover for a very resonable price we arw very happy

18 June 2026
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Reply from Insure Your Paws

Dear Daniel.

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

No idea how the ongoing experience of…

No idea how the ongoing experience of the actual policy will be but excellent customer service on signing up.

18 June 2026
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Reply from Insure Your Paws

Dear customer,

Thank you for your comments and taking the time to leave a 5 star review.

Kind Regards
Rahul

Rated 5 out of 5 stars

Easy and comprehensive with good excess

Very simple and straight forward process. I was impressed regarding the excess compared to other companies and what they offered, definitely the best of the selected companies.

8 June 2026
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Reply from Insure Your Paws

Hi Phil,

We're so glad you found our process simple and straightforward! We appreciate you recognizing our offerings compared to other companies. Thank you for your positive feedback!

Kind regards,

Shahzaib

Rated 5 out of 5 stars

Very easy to see what the premium would…

Very easy to see what the premium would be depending on total amount vet fees covered and excess payable compulsory and voluntary.

7 June 2026
Insure Your Paws logo

Reply from Insure Your Paws

Hi David,

We're happy to hear that our premium options were clear and easy to understand. Thank you for your positive feedback!

Kind regards,
Dominik

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