Whilst it is too early to say whether or not Insure Your Paws will prove to be a reliable Insurer, what I can say without question, is that the cost of their premiums for a comparable degree of cover,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've had insurance with them for over 5 years. Now that I've come to a claim, it's an extremely slow and frustrating process which has been ongoing for 3 months. They respond to my email... See more
Company replied
Excellent cover with some additions. My dog is four this year and I've had to change policies due to unreasonably high renewal prices. In those cases the cover was not great, so I'm learning I also ne... See more
Company replied
This is my first time owning a pet so took me a long time to research and choose an insurance company. My cat has had some issues with his eye and Insure Your Paws have been brilliant and have dealt w... See more
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Company details
- #22 of 32 best companies in Pet Insurance Company
About Insure Your Paws
Written by the company
Insure Your Paws is part of Cover-More Blue Insurance Services, which is part of the Zurich Insurance Group. But we’re not just insurance experts, we are pet owners too.
Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.
You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.
You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Contact info
Parkview, 82 Oxford Road, Uxbridge, UB8 1UX, London, United Kingdom
- 0344 273 2777
- info@insureyourpaws.co.uk
- insureyourpaws.co.uk
4.4
Excellent
2k reviews
Asks customers to review
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Easy to apply and all fees transparent.
8 February 2026
Reply from Insure Your Paws
Dear customer,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Very happy with the way I was treated…
Very happy with the way I was treated and with the cost.
9 February 2026
Reply from Insure Your Paws
Dear customer,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
5 stars!
Easy to use platform, staff very helpful, quick claims payment. Updates throughout.
Thank you so much
9 February 2026
Reply from Insure Your Paws
Hi Helen,
We're happy to hear that you found our platform easy to use and our staff helpful. We appreciate your positive feedback regarding our quick claims payment and updates. Thank you so much!
Kind regards,
Dominik
Easy online system to get quote and…
Easy online system to get quote and secure policy.
Efficient automatic replies and documents
Hope my friend receives her voucher for recommending Insure Your Paws
6 February 2026
Reply from Insure Your Paws
Hi Alison,
We're happy to hear that you found our online system easy to use and efficient. We appreciate your kind words and hope your friend enjoys the voucher for recommending us. Thanks for your feedback!
Kind regards,
Dominik
Making a claim
Why can’t this company do not pre-authorise claims. This means that there is no certainty that the treatment will be covered. At the moment I’ve just had an quote for over £1000 for my dogs treatment, I expected to pay up the excess and the rest from insurance, but have been informed that I have to pay it all upright and claim it back, and they won’t give me any guarantee I will get it back.
Been with this provider for just less than 10 years and never needed to make a claim. They say you only find out how good insurance is until you make a claim, which sadly is too late for me.
5 February 2026
Unprompted review
Reply from Insure Your Paws
Hi Andrew,
We’re disappointed to hear about your experience, and I’ll be in touch personally to discuss this further.
Kind regards,
Dominik
Really easy to use and very clear
Really easy to use and very clear. I have my other dog already with you and it made sense in every way including financial to have them both with you.
3 February 2026
Reply from Insure Your Paws
Hi,
We're happy to hear that our services are easy to use and clear. It's great to know that adding your second dog was a logical and financially sound decision for you. Thank you for your positive feedback!
Kind regards,
Dominik.
The team member I spoke to made the…
The team member I spoke to made the whole journey very simple & straightforward 🤩 making my policy a very comprehensive & competitive price for the cover received
3 February 2026
Reply from Insure Your Paws
Hi Maggie,
We're happy to hear that a team member made the process simple and straightforward for you. We're also glad you found the policy comprehensive and competitively priced for the coverage received. Thanks for your positive feedback!
Kind regards,
Dominik
Good so far, hoping to not be disappointed where it matters
Excellent cover with some additions. My dog is four this year and I've had to change policies due to unreasonably high renewal prices. In those cases the cover was not great, so I'm learning I also need to continue to shop around. Reading the reviews, I will bare in mind the time scales and some of the processing, but all in all, hopefully they make the changes recommended as claiming is already a stressful experience when you have to do it.
31 January 2026
Reply from Insure Your Paws
Hi Natalie,
Big thanks for your kind review. It’s customers like you who keep us going! Your support doesn’t just make us smile—it helps shape how we grow and improve. Thanks for being part of the journey.
Kind regards,
Dean.
All nice and smooth at the moment.
25 January 2026
Reply from Insure Your Paws
Hi Andrew,
Wow, thank you! We’re so happy you had a great experience with us. It’s always great to hear when things go well—we’ll keep doing all we can to make sure that continues.
Kind Regards,
Victoria
great product and good service so far
27 January 2026
Reply from Insure Your Paws
Hi Alison,
We’re so glad to hear that! Every bit of encouragement helps us keep pushing to improve and deliver the best service we can. Your support truly means a lot to us.
Kind Regards,
Victoria
This company do not pre-authorise…
This company do not pre-authorise claims. This means that there is no certainty that the treatment will be covered and furthermore, even if it is, you may find that your vet will want/expect you to pay upfront if a claim has not been pre-authorised. They say you only find out how good insurance is when you make a claim well this firm’s process is full of holes… beware and in my case, avoid for the future!
27 January 2026
Unprompted review
Reply from Insure Your Paws
Hi,
Thank you for your review — I’ll be following up with you personally.
Kind Regards,
Victoria
It was all straight to the point
25 January 2026
Reply from Insure Your Paws
Hi Kay,
Really appreciate this! It’s always a pleasure to hear we’re doing things right. We put a lot of care into our work, so hearing that it’s making a difference is incredibly rewarding.
Kind Regards,
Victoria
Nice clear language explaining how the…
Nice clear language explaining how the insurance works and the levels of cover. The website was good to navigate.
The end result was value for money.
25 January 2026
Reply from Insure Your Paws
Hi Penelope,
Thanks so much! Your feedback keeps us motivated. We read every review, and comments like yours help shape how we support and improve. We’re grateful you shared your experience.
Kind Regards,
Victoria
All seems to be good
All seems to be good, a reasonable monthly payment and good cover for a 7 year old American Bulldog. Easy to set-up. :)
24 January 2026
Reply from Insure Your Paws
Hi Jacqueline
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards,
Zuzanna
Reply from Insure Your Paws
Hi Joy,
We're happy to hear that the process was quick and easy for you. Thank you for your positive feedback; we appreciate it.
Kind regards,
Shahzaib
Great purchase experience easy to do…
Great purchase experience easy to do online & great price havent claimed so until that can't say
15 January 2026
Reply from Insure Your Paws
Hi Tracy,
We're happy to hear that you found our online purchase process easy and the price great. We appreciate your feedback and hope you remain satisfied should you need to claim.
Kind regards,
Dominik
Reply from Insure Your Paws
Hi Linda
Thank you for taking the time to leave a review.
Kind Regards
Zuzanna
A happy experience
I was somewhat confused with so many different plans and ordered the wrong one after speaking to one of your reps i was relieved and got the one i wanted . I am very pleased with the outcome thank you
13 January 2026
Reply from Insure Your Paws
Hi Brian,
We're happy to hear that our rep was able to assist you in choosing the correct plan. We appreciate you bringing the confusion to our attention, and we are very pleased that you are satisfied with the final result. Thank you for your feedback.
Kind regards,
Dominik
Reply from Insure Your Paws
Hi Jenny
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards,
Zuzanna
Reply from Insure Your Paws
Hi Amanda,
We're happy to hear that joining was easy, and you received a good quote. Thank you for your feedback; we appreciate it.
Kind regards,
Shahzaib
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