Whilst it is too early to say whether or not Insure Your Paws will prove to be a reliable Insurer, what I can say without question, is that the cost of their premiums for a comparable degree of cover,... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I've had insurance with them for over 5 years. Now that I've come to a claim, it's an extremely slow and frustrating process which has been ongoing for 3 months. They respond to my email... See more
Company replied
Excellent cover with some additions. My dog is four this year and I've had to change policies due to unreasonably high renewal prices. In those cases the cover was not great, so I'm learning I also ne... See more
Company replied
This is my first time owning a pet so took me a long time to research and choose an insurance company. My cat has had some issues with his eye and Insure Your Paws have been brilliant and have dealt w... See more
Company replied
Company details
- #22 of 32 best companies in Pet Insurance Company
About Insure Your Paws
Written by the company
Insure Your Paws is part of Cover-More Blue Insurance Services, which is part of the Zurich Insurance Group. But we’re not just insurance experts, we are pet owners too.
Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.
You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.
You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Contact info
Parkview, 82 Oxford Road, Uxbridge, UB8 1UX, London, United Kingdom
- 0344 273 2777
- info@insureyourpaws.co.uk
- insureyourpaws.co.uk
4.4
Excellent
2k reviews
Asks customers to review
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I bought this insurance as the quote…
I bought this insurance as the quote because it stated £200 access but didn’t mention the extra % on top of that .
Didn’t see that until I had paid and it was in the conditions .
Will make sure I don’t make this mistake again - other insurers do mention this in their quote
10 January 2026
Reply from Insure Your Paws
Hi Marianne,
We appreciate your feedback and regret that the excess details weren't clear during the quote process. We'll review how this information is presented to ensure greater transparency for our customers in the future. Thank you for bringing this to our attention.
Kind regards,
Shahzaib
Great price for the cover
Great price for the cover, easy website to navigate and set up
9 January 2026
Reply from Insure Your Paws
Good Afternoon,
We're happy to hear that you found a cover at a great price and that our website was easy to navigate. Thank you for your positive feedback!
Kind regards,
Shahzaib
Reply from Insure Your Paws
Hi Denise,
We're glad you found the application process easy and the rates competitive. Thank you for your positive feedback; we appreciate it.
kind regards,
Shahzaib
Great and easy service
This is my first time owning a pet so took me a long time to research and choose an insurance company. My cat has had some issues with his eye and Insure Your Paws have been brilliant and have dealt with my claim very quickly with no issues, everything has been so straight forward so far, I would definitely recommend.
5 January 2026
Unprompted review
Reply from Insure Your Paws
Good Afternoon,
We're happy to hear that your experience with us has been so positive! It's great to know that our claims process has been straightforward and efficient for your cat's eye issues. Thank you for recommending us!
Kind regards,
Shahzaib
Great cover at reasonable cost
Great cover at reasonable cost. Insure your paws stood out on a comprehensive and informative list. I hope i will never need to use, but hope they will come up trumps if i need to. Easy to set up and great communication by email.
3 January 2026
Reply from Insure Your Paws
Hi Martin,
We appreciate your positive feedback and are glad the setup was easy and our communication effective. We're happy to hear that our cover offers great value, and we're here for you if you need us.
Kind regards,
Shahzaib
Claim handlers are inefficient
Positive: They paid out promptly, and eventually in full (they refused part of the claim without asking me or the vet about it but did pay once I queried it.)
Negative: When I submitted my claim the form asked for the vets contact details which i provided. Instead of contacting the vet for something the vet would have but I would not, they emailed me asking me to email the vet for it. Utterly ridiculous and so inefficient.
4 December 2025
Unprompted review
Reply from Insure Your Paws
Hi Steph,
We appreciate your feedback. We're happy the claim was paid promptly and in full after your query. We apologize for the inconvenience of requesting information from you instead of directly contacting the vet. We'll review our processes to improve efficiency.
Kind regards,
Shahzaib
Efficient set up
Easy to set up, great prices. Obviously hopefully we won’t need to use the insurance but if we do I’m optimistic we will be looked after.
Time will tell.
2 January 2026
Reply from Insure Your Paws
Hi Stuart,
We're happy to hear that the setup was easy and the prices were great. We appreciate your optimism, and we'll be here to support you if you need us. Thanks for your feedback!
Kind regards,
Shahzaib
Jessica is "doggone" helpful
Our telephone assistant, Jessica was very helpful. She explained anything i didn't quite understand and made sure i was completely happy before proceeding with the policy taken out.
2 January 2026
Reply from Insure Your Paws
Good Morning,
We're happy to hear that our telephone assistant was so helpful! We appreciate you taking the time to share your positive experience and are glad you were completely satisfied with the policy.
Kind regards,
Shahzaib
So far so good.
Great website, very easy to sort out our insurance. Reasonable prices, the test will be if we have to make a claim which hopefully we wont have to.
29 December 2025
Reply from Insure Your Paws
Hi Fiona
Thank you for your comments and taking the time to leave a 5 Star review.
Kind Regards,
Stewart
It was good to be able to compare what…
It was good to be able to compare what was right for my dog. He is six now and because I am retired on limited income I needed to make reasonable choice in case anything happens as vet bills are very high.
26 December 2025
Reply from Insure Your Paws
Dear Lizzy,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
My experience with insure your pads was…
My experience with insure your pads was really positive and claim was settled satisfactorily
31 March 2025
Reply from Insure Your Paws
Dear Graham,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Rahul
Excellent very satisfied with the price…
Excellent very satisfied with the price thanks
21 December 2025
Reply from Insure Your Paws
Hi Mihell,
We're happy you're very satisfied with the price. We appreciate you taking the time to leave us this excellent feedback!
Kind regards,
Shahzaib
Good service
Had to amend my policy, contacted them by email, had a response very quickly, policy was amended with no issues. Very good service.
19 December 2025
Reply from Insure Your Paws
Hi Karen,
We're happy to hear that we could amend your policy quickly and efficiently. It's great to know you had a very good service experience. Thank you for your feedback.
Kind regards,
Dominik.
When I suddenly lossed my dog Susie…
When I suddenly lossed my dog Susie having to have put to sleep, they were so nice and caring. Now we have another rescue dog, we come back to Insure your paws
16 December 2025
Reply from Insure Your Paws
Hi,
We're glad you had a positive experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive. Thank you for your feedback.
Kind regards,
Temi.
Reply from Insure Your Paws
Hi Diane,
We’re so happy you had a great experience with us. It’s always great to hear when things go well—we’ll keep doing all we can to make sure that continues.
Kind regards,
Temi.
The final price was ok but only after I…
The final price was ok but only after I cancelled the renewal and started again with the same cover. The two prices were £65 different.
10 December 2025
Reply from Insure Your Paws
Hi,
I appreciate your candid feedback. This has been noted and will be passed on to our team.
Kind regards,
Temi.
insure your paws
Great insurance company to deal with. Glad I chose insure your paws from the start when I got my pet.
8 April 2025
Reply from Insure Your Paws
Hi Hannah,
Wow, thank you! We’re so happy you had a great experience with us. It’s always great to hear when things go well—we’ll keep doing all we can to make sure that continues.
Kind regards,
Dominik
Reply from Insure Your Paws
Hi
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards,
Zuzanna
Great value for money…
This company offers great value for money.
A simple online questionnaire to fill in, explains everything you need to know and details are given for each option to choose from.
7 December 2025
Reply from Insure Your Paws
Hi Heather,
Thanks so much for your review. We're glad, you had a positive experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.
Kind regards,
Temi.
Clear explanations & analysis of cover…
Clear explanations & analysis of cover details. Offered various options. Business like and friendly. Reasonably priced.
4 December 2025
Reply from Insure Your Paws
Hi Lesley,
Thank you for taking the time to share your feedback! We know your time is valuable, so hearing that you had a good experience and took the time to let us know is very much appreciated.
Your message will absolutely be passed along to our staff. It’s the kind of feedback that keeps us motivated.
Kind regards,
Temi.
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