Friendly helpful teams who go out of their way to support customers. The new mobile portal already has lots of information and options to manage mobiles and view support tickets without having to call... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have been working with Intercity for three months or so, with them taking over our billing initially then porting us over to Vodafone at a later point. This process has begun over the last couple o... See more
The professional yet friendly "nothing is too much" approach is a refreshing and valued one in my book. Every team member I've engaged with at Intercity has the same positive ethos, with clear communi... See more
Intercity have provided our mobile communications for over 15 years and we are delighted to work with them. The customer service in invariably swift and conclusive. The sales team have kept the tariff... See more
Company details
Written by the company
At Intercity, we help businesses Do More with technology. With over 40 years in technology, we’re the award-winning managed service provider delivering expertise in cloud, cybersecurity, managed IT, and communications. Running a business is challenging, your tech shouldn’t be. We expand your IT capabilities and give you a safe pair of hands, whenever and wherever you need us. Whether it’s doing something better, faster, or completely new, we use tech to unlock real benefits for your business. Backed by leading accreditations, an elite Microsoft Solutions Partner status and MISA (Microsoft Intelligent Security Association) membership, we're trusted by SMEs, enterprises, and public sector organisations across the UK. With our "world class" score for NPS (Net Promoter Score), and recognised by Best Companies as 'Outstanding', we combine technical excellence with a people-first culture.
Contact info
101-114 Holloway Head , B1 1QP, Birmingham, United Kingdom
- 0330 332 7933
- info@intercity.technology
- intercity.technology
What a superb company to work for and with
What a superb company to work for and with. Customer & colleague centric - great team, led by a fantastic leadership team with a clear vision
8 October 2025
Unprompted review
Would reccommend!
A trusted tech partner with great customer service. Would highly recommend
1 October 2025
Unprompted review
Great team focussed on customer…
Great team focussed on customer outcomes and helping move our business forward. Pleasure to work with.
30 September 2025
Unprompted review
Great tech consultancy
Great services, and tech consultancy helping make the most of investments.
1 September 2025
Unprompted review
5 star ⭐⭐️⭐️⭐️⭐️
Staff go above and beyond to support their customers.
23 September 2025
Unprompted review
Great experience all round
Great experience all round, quick service and nice to work with. Looking to move more services over when we can.
17 June 2025
Unprompted review
The team are knowledgeable and always…
The team are knowledgeable and always quick to respond
16 June 2025
Unprompted review
Customer service has been incredible…
Customer service has been incredibly attentive, no problem is ever an issue. The team are friendly, proactive and responsive. Highly recommend.
13 June 2025
Unprompted review
Black belts in cyber security
Black belts in cyber security and all things data, systems and business resilience. Staff are helpful and personable. Can’t recommend Intercity highly enough.
.
10 June 2025
Unprompted review
Consistently great
Every team member I've been in contact with have been friendly, solution seeking, proactive and professional.
I wouldn't hesitate to recommend Intercity.
I've been pleasantly surprised when more urgent matters (in my opinion) have been dealt with out of typical normal working hours, to the credit of the diligent team members at Intercity, and it's refreshing to feel like team members genuinely want to help and get matters resolved at the earliest opportunity, but are happy to work around you.
I've also been following them on Linkedin and am impressed with the types of posts/activities Intercity are involved with both specifically in the world of 'IT' but also in recognising team members for their achievements and rewarding them appropriately. At all levels of the business, it's clear to see the pride they have in working hard for their customers
1 May 2025
Unprompted review
Lot of improvement needed
Support has fallen off a cliff since the only person who would help us left. The staff are arrogant and don’t seem to know what they are doing, terrible company who have made me miss our old provider, didn’t think you could get much worse :(
1 May 2025
Unprompted review
The people who work here are rude and…
The people who work here are rude and petty.
1 April 2025
Unprompted review
Excellent Service
We have used Intercity to look after our mobile contract for the last 4 years and they have been fantastic. Getting us great deals on contracts and the customer support is fantastic. As a smaller organisation we currently would not consider going back to dealing with the big network providers directly as they just don't care.
11 February 2025
Unprompted review
Awful organisation
Awful organisation, their customer service is diabolical, it takes months to get a response and have to chase and chase for a reply. Be careful when you try and terminate the agreement they are not clear and transparent.
19 October 2023
Unprompted review
Reply from Intercity Technology
We are sorry that you've had a bad experience Rebecca, I've just popped over a follow up email to ask for some more details, to enable me to look into this further. Good customer service is something that we are passionate about, so I want to find out more about what's gone wrong on this occasion - Albert
What has gone wrong with Intercity's Customer Service
Intercity communications customer service is diabolical. Cannot get a return call to even complain. It feels as if all the service staff are working from home. It is not helping their business one bit!
Get a grip Intercity and sort out your customer service department.
6 April 2023
Unprompted review
Very professional
9 November 2022
Unprompted review
Professional and efficient team
2 November 2022
Unprompted review
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Very pleased with our new tariff options.
4 October 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.