Terrific company who seem to really care about customer service and good value. Not only that, the speed of which the goods ordered arrive is simply first class. Can't reccomend them highly enough.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently sent an evening email to Internet Electrical regarding a fault that arose on an extractor fan I purchased in 2023. I received a response the next morning saying that a replacement had been... See more
Absolutely clear cut 5 star review. Needed to check out some options for my order, and Courtney was absolutely brilliant. Knew her stuff, and options, and even managed to get part of my order delivere... See more
Very helpful from start to finish. I was kept updated by phone and the delivery went smoothly, infact the delivery man went above and beyond by carrying everything through for me individually as the p... See more
4.7
Excellent
89 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Service.
Excellent and prompt service. I wouldn’t hesitate to use the company again, or recommend it to others. I ordered the item late afternoon and it was delivered the following morning.
4 February 2022
Unprompted review
Very Very quick and the package arrive…
Very Very quick and the package arrive all intact.
will consider using these again.
4 February 2022
Unprompted review
Personal service from an online company
Excellent service. When we needed parts urgently they supplied them quickly and without fuss. And then followed up to ensure we had received everything in good order. A personal service from an online company
21 January 2022
Unprompted review
Great service & prices.
Great service & prices.
I placed an order at 7am, items marked as despatched at 9am, received them the next day. Brilliant.
23 December 2021
Unprompted review
Amazing service and prices
Amazing service and prices. Delivery is always very prompt and well packaged. I even had repeated phone calls the other week just to make sure I got my delivery ok, and that I was satisfied with their services. Couldn’t recommend them enough.
6 December 2021
Unprompted review
Well worth the 5 stars
I agree with all the other reviews that this is a real 5 star company.
Saw what I needed on their site at a very good price ( eg unit was £56.62 compared to £84.99 on another "large electrical/plumbing dealer" site ). I always phone to check the phone is answered -just in case. Message was " all lines busy and call could not be taken at present". I wondered if this was another example of a company you could never get hold of. A few minutes later my mobile rang and it was Annie from the company returning my call. What a lovely person who gave great advice. Anyway ordered on Friday at 10.02 and dispatched at 10.41. Received Monday around 16.00 What fantastic service. NOTE I have not fitted the smoke/heat alarms yet but the order was fulfilled in a first class manner. I am sure if I have any issues they will be dealt with in a professional manner.
Had to contact both the company and Aico to check on a few minor pre fitting queries. Both were patient and gave excellent advice. Now fitted and working well.
30 November 2021
Unprompted review
Great after sales service
Internet electrical is the only wholesaler I have come across who genuinely cares about the customer whether you are new or existing.
I had an issue with the 3rd party couriers and Anni was terrific, she knew exactly what was going on and took pre-emptive steps to secure a prompt and proper delivery.
26 November 2021
Unprompted review
Excellent customer service - Anni
Extremely caring customer service from Anni!
My order had gone to my previous address (auto-fill order form). Anni took care of everything and next day the item was delivered to my new address. Thanks Anni for your help.
Prices are very competitive too.
Nalinda - Northampton
8 November 2021
Unprompted review
First order
Had what I wanted at a great price. Delivery time is very good. I Will definately use them again.
Thank you
27 September 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.