We have been members of Inventory Planner since November 2020. Being in the mobile accessories retail and e-commerce business, replenishment used to be a nightmare having to restock periodically thous... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We integrate Inventory Planner with our own system through the API, for purchase orders and warehouse transfers. The API is solid and the docs are clear. Support is the highlight. When we ran in... See more
Company replied
Chan from IP is brilliant, I've been using IP for the past 6 months and needed some help. I reached out to Chan for some training and the very next day I had a session with him. He has been extremely... See more
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We have been using Inventory Planner for over three years and are very satisfied with the tool. It plays a key role in tracking and analyzing our sales on a SKU level. Because we work with prod... See more
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Company details
Written by the company
Struggling with stockouts, overstock, and costly inventory mistakes? Scaling a retail business is tough—too much inventory ties up cash, while too little leads to missed sales. Inventory Planner by Sage helps you forecast demand with precision, automate replenishment, and manage multi-location stock planning seamlessly. With Inventory Planner, you can save several hours each week and gain deep financial insights and SKU-level profitability analysis to make smarter data-backed decisions. Made by retailers for retailers. More time, more profit, less guesswork. That's smart inventory planning with Inventory Planner.
Contact info
United States
- inventory-planner.com
4.6
Excellent
189 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Speedy replies and resolved issues
Nathan got back to me with accurate and precise data that has helped us make future business decisions.
The turnaround time with any issues we have, get resolved in record time.
Keep it up and well done!
26 September 2024
Unprompted review
Reply from Inventory Planner by Sage
Hey Brent,
This is great to see! it is always great to see that our support team has been able to resolve any issues in such a timely fashion!
This is the second review in a row to mention Nathan personally, I will be sure to let him know that he is making a difference to our customers experience using the software! ✨
Thanks again for choosing Inventory Planner by Sage.
Very best,
Ade
Inventory Planner by Sage
Fixed, visible 2 digits after comma
Nathan was quick to solve small issue on overstock report.
30 September 2024
Unprompted review
Reply from Inventory Planner by Sage
Hey Margarita,
Thank you very much for taking time out of your day to write this review! it is really pleasing to see that Nathan was able to address the issue so quickly and therefore allowing you to get back to what you do best!
I will be sure to let Nathan know - I know he always likes to see that he is helping customers!
Thanks again,
Ade
Inventory Planner by Sage
Robust, reliable and intuitive
Robust, reliable and intuitive system that has saved our company £10k's per year in stock forecasting.
26 September 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi Carl,
I am really pleased to see that you have seen such savings as a result of using Inventory Planner by Sage, your feedback is great and we really appreciate you taking time out of your day to write this review!
It is always brilliant to hear from our customers, so thank you once again 🙏.
Kindest regards,
Ade
(Inventory Planner by Sage)
Great support!
I worked with Nathan, and he was very helpful. He understood exactly what I was asking, gave the information needed to resolve the issue, and provided insight into how the bigger picture worked. 10/10!
23 September 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi Lynelle,
I really appreciate you taking the time to write this review and for sharing your experiences on Trustpilot. I am delighted to see that you had a great customer service experience with Nathan from our Support team, I will be sure to let him know that you have submitted this review. I know for a fact that he will be really pleased because he always strives to provide the best possible service 😎
Thanks again,
Ade
(Inventory Planner by Sage)
Excellent service
Turned a one star review into a 5 star through their excellent customer service to resolve a fundamental issue for us.
9 September 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi Rorie,
Thank you so much for taking the time to review Inventory Planner by Sage!
In particular I am delighted to see that our Support team were able to work with the engineers and find a way to provide a solution for your desired outcome.
We always strive to provide the best possible customer service and I think Jasper and Nathan in particular demonstrated that here 😇.
Thank you so much for taking the time to revise your review and also for choosing Inventory Planner by Sage.
Very best regards,
Ade
(Inventory Planner by Sage)
Great!
Less than 10 seconds response time, and hands-on assistance until my issue was resolved. 10/10
1 August 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi Endre!
Thank you so much for taking the time out to review us, it is always great to hear from our customers!
It's fantastic to see that you had such a great Support experience, that is always what we aim for!
Thank you again,
Ade
(Inventory Planner by Sage)
Inventory Planner has proven to be a…
Inventory Planner has proven to be a great tool for us in planning our inventory purchases to prevent stockouts. It has also become a great tool in forecasting revenue. I would definitely recommend this product.
9 July 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi Kim!
Thank you very much for taking the time to post a review, we absolutely love hearing from our customers.
It is really pleasing to see that you are seeing real value in using our software. It is great to hear that you would recommend to others!
Thanks again,
Ade
Inventory Planner by Sage
Great planning tool for inventory
We have used Inventory Planner for many years now and have found its integration to our cloud ERP very easy and powerful. The OTB, Reporting and Forecasting modules are all very good and easy to use, and as such IP has become very important within our applications ecosystem. Although ownership of Inventory Planner has recently changed we look forward to hopefully enjoying the ongoing strong customer support and value for services proposition we have experienced throughout our journey to date as a user.
5 July 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi Tom,
We always love hearing from our customers, so thank you very much for taking time to write a review!
It is really great to see that you are finding the modules easy to use, and that we are considered important in your applications
stack.
Thank you for your kind words, they are great to see, so thanks once again.
Kind regards,
Ade
Inventory Planner by Sage
Fantastic support!
Really happy with the follow up training sessions Matthew Lomas from Brightpearl by Sage has delivered, his product knowledge clear informative support and guidance have been first class from the off, it has really given me the confidence to get the best out of this product, nothing was to much trouble.
Keep up the great work.
3 July 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi Paul,
Amazing! thank you so much for your review, it is always great to hear from all of our customers. I am delighted to see that you had great support from the very beginning when working with Matthew. That is always our intention!
Thanks again,
Ade
Inventory Planner by Sage
Karen is always fast and efficient!
3 July 2024
Unprompted review
Reply from Inventory Planner by Sage
Thank you so much for taking your time to write a review for us! We really do appreciate it and we love hearing from our customers.
It is really great to see that you have had a fast and efficient service from Karen in Support, I will be sure to let her know as I know she will love to see this!
Many thanks,
Ade
Inventory Planner by Sage
Inventory Planner is excellent
Inventory Planner is excellent and has given us real forecasting and demand planning insights.
5 June 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi there Geof,
Amazing! thank you so much for posting this review, it is always great to see feedback from customers!
It sounds like you are making the most of the analytical reports within the software! Great to see!
Thanks again,
Ade
Inventory Planner by Sage
Excellent and detailed support
Excellent and detailed support from Karen. 5/5.
30 May 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi Mathias,
We really appreciate you taking time to write a review for us! We love hearing from our customers!
Karen will be delighted to hear that you have written in about her level of Support. It is always our intention to deliver that level of service.
Thanks again,
Ade
Inventory Planner by Sage
Great Support from Jaspar
I had an excellent experience with Jaspar from the Inventory Planner support team. He was extremely knowledgeable and helped me navigate through all my questions and concerns with ease. I had a specific request, and he made it work perfectly. Highly recommend his assistance!
24 May 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi there,
I really appreciate you taking time out to write this review!
It is always especially pleasing to see that you have had an excellent Support experience! I will be sure to tell Jasper about this and I know he will be delighted to see that you have mentioned him.
Thanks again,
Ade
Inventory Planner by Sage.
Kate G was so helpful and the software…
Kate G was so helpful and the software is excellent
3 April 2024
Unprompted review
Reply from Inventory Planner by Sage
Hey David,
We always love to hear from our customers, thank you so much for taking time out of your day to write this review!
I am really pleased to see that you are loving the software and also that you have been experiencing a great service from Kate in Support. I will be sure to let her know!
Thanks again,
Ade
Inventory Planner by Sage
Karen is always so helpful and quick to…
Karen is always so helpful and quick to get back to us when we have difficulties.
26 March 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi Xiao,
Thank you so much for taking time to write this review, I will be sure to let Karen know! She will be delighted to see that you appreciate her work in the Support team. As with many aspects of life and business, not everything is a straight line but it's how you handle them that is the main thing!
We always love hearing from customers, so thank you once again!
Kindest regards,
Ade
Inventory Planner by Sage
A cornerstone of our business
Our purchasing operations would be as lean and agile as they are without Inventory Planner. It has become a cornerstone of our business, saving us many hours and ensuring we're always on top of our purchasing requirements. Recently, we had a query about how to deal with backorders and have solved this with the help of Teo and the team; we're confident Inventory Planner will remain a key part of our business for years to come. Where suppliers do not have a minimum spend or quantity we have automated the creation of our purchase orders. Where we need to meet a budget or a quantity we have vendor alerts that let us know it is time to order. This has significantly reduced the guesswork and workload, measurably increasing efficiency.
25 March 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi there Leigh,
It is really pleasing to see that you are truly reaping the benefits of using Inventory Planner by Sage, making the most of the features such as automations and vendor alerts! I am also delighted to see that you have experienced great service from Teo and the team - great stuff!
Thank you so much for taking time to post this review, we always love hearing from our customers 😊
Kindest regards,
Ade
Inventory Planner by Sage
Inventory planner has been incredible…
Inventory planner has been incredible for our purchasing team. James has given us the best start possible. The setup and execution have been quick and easy. I would recommend Inventory planner and Brightpearl to anyone.
1 March 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi Luke,
This is so brilliant to see! It's great that you and your purchasing team are really making the most of Inventory Planner. In addition to that, it is excellent that you had a great experience from day one and that James got you off on the right track! That is always the plan 😁
So, thank you for your kind words, we really do appreciate feedback from our customers.
Best regards,
Ade
Inventory Planner by Sage
We subscribed to inventory planner and…
We subscribed to inventory planner and installed it alongside Brightpearl ERP. The implementation has been super smooth and the training provided by James Moore has been excellent and informative. Inventory Planner will help us grow, reducing stockholding costs, and reducing our overstocked products, would recommend to anyone and we will be using inventory planner for many years to come.
19 March 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi Chris!
Thank you so much for taking the time to share your feedback. We're always thrilled to hear from our customers! It's fantastic to know that you're finding value in using both Inventory Planner and Brightpearl—sounds like you're truly making the most of their features.
I'm also delighted to hear that James' training sessions were helpful for you. I'll be sure to pass along your kind words to him! 👍
Best regards,
Ade
Inventory Planner by Sage
A really intuitive piece of software…
A really intuitive piece of software with powerful features.
14 March 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi Lee!
Thank you so much for your kind words! It's great to see you are enjoying using our software, and we really appreciate you taking time to review it 👍.
Thanks again!
Best regards,
Ade
Inventory Planner by Sage.
The onboarding training is very…
The onboarding training is very thorough and they are hyper focused on seeing you use the platform successfully. Our inventory planner is still in "data collection mode" but we are already starting to see PO recommendations and better forecasting.
13 March 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi Josh!
Thank you for sharing your experience! We’re thrilled to hear that the onboarding process has been comprehensive and focused on setting you up for success. It’s exciting that you’re already seeing improvements in forecasting and PO recommendations, even in the early stages.
We look forward to supporting your continued growth! We are here if you need us!
Thanks again,
Ade
Inventory Planner by Sage
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