Insight InvestigationsReviews 

92
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Tony is a gem, overnight he gathered us enough information to realise we were part of what seemed like an elaborate in person scam. Very professional and approachable and understood our predicament.

Company replied

Rated 5 out of 5 stars

I have never used PI before and wasn't sure what to expect, but Sarah was extremely clear about what she could and could not do, everything was done efficiently, discreetly, and promptly. And we had... See more

Company replied

Rated 5 out of 5 stars

Not sure why a person wrote such a negative review here Maybe he was told bad news - that he didn't like. !! The precise opposite experience from my perspective. I needed information about "greedy" f... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Insight Investigations especially Karen! She was friendly and understanding and was just amazing. Although we couldn’t get to the bottom of my mystery caller she was still so... See more

Company replied

Company details

  1. Private Investigator
  2. Detective

Written by the company

Insight Investigations is UK's leading private investigator and detective agency with over 35 years experience providing an honest and diligent service to the general pubic and commerce alike throughout the UK, Scotland and Wales. Call us 24/7 at 0800 14 55 123 today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

92 reviews

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No history of asking for reviews

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4.6

All reviews

(92)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional service

A very friendly and helpful service with advice and achieving the outcome required. I received an email and call within half an hour of initial contact. The lady I spoke with went above and beyond to make sure I had all the information needed. I cannot recommend highly enough.

16 February 2024
Rated 5 out of 5 stars

Five stars and more!

Five stars and more!

I usually don't leave written reviews, but Insight Investigations completed a mission impossible in my case! They found my friend from almost 30 years ago (sensitive background, and not really public records). I was patient and trusted the process, the investigator was so kind responding to my concerns, and assuring me of possible outcomes. With much gratitude I wholeheartedly recommend them!

12 January 2024
Rated 5 out of 5 stars

Really friendly and helpful lady

Really friendly and helpful lady. Gave good advice and offered more help at a cost if needed after I have spoken to my wife.

19 December 2023
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Reply from Insight Investigations

Thank you for your review Charles, glad to have been able to offer some free advice. Best Wishes.

Rated 5 out of 5 stars

Very rapid response but thorough.

Very rapid response but thorough.
Cost was what I was quoted and paid up invoice issued promply.
Also Very professional,and the co. Has an air of trustworthiness which is very important.

15 November 2023
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Reply from Insight Investigations

Many thanks for your review. Much appreciated.

Rated 4 out of 5 stars

Former love spoted after 40 years

First of all I must admit that i had doubts in contacting you from another country since i did not know you and I had no reference to your work.However I don't regret doing it. You have been very honest, helpful and effective. Therefore I am very satisfied about how quickly you sent me the information requested. Thank you very much indeed.

1 November 2023
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Reply from Insight Investigations

Thank you for your kind review. We are glad to have been of assistance.

Rated 5 out of 5 stars

Saved my bum

Tony’s quick response was incredible. Speed of light. New to social media. They saved me a boatload of trouble. Great team effort!

18 October 2023
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Reply from Insight Investigations

Thank you for your review, glad we were able to assist.

Rated 5 out of 5 stars

Discreet and professional

I recently used insight investigations to follow up in a long-standing and sensitive matter. I found the team there to be discreet, professional and communicated well along every step in the process. They managed to achieve significant results in a short timeframe. I would highly recommend them.

7 September 2023
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Reply from Insight Investigations

Thank you for your kind words. Happy to have been of service.

Rated 5 out of 5 stars

Amazing service & results

Amazing service, fast response, they have helped me with two enquiries and the response time was incredible. Super easy to deal with and most importantly they get the job done. 10/10 highly recommend.

10 August 2023
Unprompted review
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Reply from Insight Investigations

Thank you for your kind words. Glad to have been of service and we wish you well

Rated 5 out of 5 stars

Top notch professional firm

Not sure why a person wrote such a negative review here Maybe he was told bad news - that he didn't like. !! The precise opposite experience from my perspective. I needed information about "greedy" family members raiding my ailing mum's assets. This firm provided everything and more I needed within 48 hours. I am a very exacting consumer, whatever I buy; first to moan; but, always first to praise. First time experience with this sort of firm - and I found them top notch. And the fee very reasonable. I felt I got great "bang for my bucks" as the saying goes.

29 August 2023
Unprompted review
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Reply from Insight Investigations

Many thanks for such a lovely review. We are so pleased you're happy with our service and Tony sends his best regards.

Rated 5 out of 5 stars

Great service on reasonable price

Great service on reasonable price !
Very on point , polite and effective !
Can only advise using them.

26 June 2023
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Reply from Insight Investigations

Many thanks for your kind words. We are pleased to have been of service.

Rated 5 out of 5 stars

Excellent service

Such an easy company and person(Karen) to deal with. Understood what I required and explained the practicalities of what could/could not be achieved. The information I required was provided in no time at all

4 June 2023
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Reply from Insight Investigations

Thank you for your review Adele, glad we were able to assist.

Rated 1 out of 5 stars

A waste of £700

A waste of £700

You'll likely not get results if you use this company. Staff is exceptionally rude and lazy.

A better way to get through identity fraud is to work closely with the credit agencies to reverse searches etc (it takes more time but you'll save £700).

12 April 2023
Unprompted review
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Reply from Insight Investigations

Of course, you are well within your right to leave us a review, however we feel it only fair to explain the matter from our point of view for clarity.

We were instructed in a matter of possible identity theft. Due to a misspelling in name, the case actually involved two different persons, however no additional fees were charged as would normally be the case. Various enquiries were conducted and during this time, before we had been able to finish our enquiries, you asked us to essentially break the law in obtaining information via methods that we are not willing to do and that would have breached UK Data Protection laws. At this point, after we advised that we could not conduct an enquiry through illegal means, you ensued with threatening emails and stating that a negative Trust Pilot review would be left. Unfortunately, we were not given the opportunity to complete the matter and the negative review was left. Just to reiterate our point, we are not willing to break any laws at any time regardless of whether a client believes that it is possible.

You said you had obtained details of the vehicles ownership via ‘Internet enquiries’ and called us lazy because we hadn’t done that. When we asked how this could be done, as we doubted very much that such details were available on the Internet, you refused further information.

We are sorry you felt we were rude, however the enquiries we conducted were done so in a legal manner, but unfortunately did not yield the result you were expecting.

Rated 5 out of 5 stars

Extremely fast and friendly staff

Extremely fast and friendly staff. They were extremely obliging and helpful.
Thank you to Elliot for helping me.

3 May 2023
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Reply from Insight Investigations

Thank you for your kind words. Glad to have been of assistance

Rated 5 out of 5 stars

Cannot thank Elliott enough…

Cannot thank Elliott enough as yesterday I shared the Coronation celebratikns with my estranged sister of 66 years, we were separated as young children. He found her within 48 hours and we both will be forever grateful to him.

25 April 2023
Unprompted review
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Reply from Insight Investigations

Thank you for your review Marji, we are all pleased it went well for you both.

Rated 1 out of 5 stars

Timewasters

Contacted insight who put me onto investigater called Elliot. He quoted price of two hundred and 50 which then changed later to 350. Sent him all the info he needed and then he never responded to me after that. Completely wasted my time here. Wouldn't recommend this company. If there was an option for a no stars rating thats what I would have given

23 April 2023
Unprompted review
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Reply from Insight Investigations

Dear Lyn,
Thank you for your review. Having spoken to you earlier today, we asked Elliott to respond to you again, advising why we did not take on your investigation, or charge you any fee for services or consultation which, I believe he has now done. We wish you well in finding the answers you seek. Regards Beverley

Rated 5 out of 5 stars

Very efficient.

Very efficient, prompt response. Total satisfaction.
I fully recommend this investigation company.

19 April 2023
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Reply from Insight Investigations

Many thanks for your kind words.

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