Stopped by the St James Quarter store in Edinburgh as was passing by. Laura was an absolute star and helped me organise the fitting and ordering of my first pair of specs. Wanted to pay by Kla... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Loved the fact that when I entered the store staff approached me to acknowledge I was there then left me to browse, no hassle/sales chat. Amazing selection to choose from and crystal clear pricing sys... See more
Company replied
My glasses arrived a little later than expected but when I did receive them I was absolutely delighted and well worth the wait. The 'try on' feature was great and really helped me decide which/what t... See more
Company replied
Range of frames was at first a little bit limited for my personal preference but soon found a pair I liked. Staff were super helpful and once I'd made the decision to order the process was really ea... See more
Company replied
Company details
- #5 of 43 best companies in Glasses store
- #5 of 50 best companies in Sunglasses shop
Written by the company
IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.
Contact info
Glasgow, United Kingdom
- 0141 334 9044
- help@iolla.com
- iolla.com
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
Fantastic service, Rebecca was very patient whilst I deliberated over several pairs, as they have a lovely selection to choose from.
26 February 2026
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Val! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Hands on very helpful staff willing to…
Hands on very helpful staff willing to go above and beyond.
25 February 2026
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Anna! Thanks for taking the time to write us this review. We hope to see you again soon.
Reply from IOLLA
Hey Johanna, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Visited for the first time
Visited for the first time, very impressed with how easy they made it, staff are really friendly and knowledgeable. 2 pairs ordered, arrived and are exactly as expected.
22 February 2026
Unprompted review
Reply from IOLLA
Hey Ian, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA and that you have had a great experience with us. We hope to see you again soon.
Very personal and personable service
Very personal and personable service. Enthusiastic, knowledgeable and very helpful.
25 February 2026
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Ewan! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Was very easy nobody standing over you …
Was very easy nobody standing over you and when needed help someone was there to help
24 February 2026
Reply from IOLLA
Hey Lucy, thanks for this review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Exceptional service and communication
Exceptional service and communication. They were patient as i sorted out my prescription and i couldn't be happier with my glasses. Will get my next pair from them as well!
7 March 2026
Unprompted review
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Ragnar! Thanks for taking the time to write us this review. We hope to see you again soon.
Excellent service!
I visited Iolla's new shop in Morningside Edinburgh a few weeks ago and had an excellent service from the two charming girls in the store. They were both so very helpful, engaging and honest with me which I really respected. I have ordered my glasses and they have arrived, very good service and i have collected them. Could not recommend this company or indeed the Morningside shop more highly. Easy to park and a great experience.
28 February 2026
Unprompted review
Reply from IOLLA
Hey, thanks for this lovely review! We’re so glad you have had a great experience with us. I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted. We’d love to see you back in our showroom any time.
Glasses with attitude
First time buying from iolla and certainly wont be my last purchase , great selection of lenses from very helpful, friendly staff highly recommend this company
23 February 2026
Reply from IOLLA
Hey Valerie, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We look forward to welcoming you back!
Attentive and knowledgeable staff…
Attentive and knowledgeable staff helped me make the right choice.
23 February 2026
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Ally! Thanks for taking the time to write us this review. We hope to see you again soon.
Reply from IOLLA
Hey, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.
Fantastic experience from start to…
Fantastic experience from start to finish. Can’t recommend this shop highly enough. The lovely (non pushy) owner creates a relaxing environment; try on as many as you want from the stylish selection and pay one set price. This is a no brainer compared to other popular high street glasses retailers. I need my lenses slimming down and there was no extra charge for this, just £85 for a new pair of glasses. I’ll be back soon.
22 February 2026
Reply from IOLLA
Hey, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Great sunglasses
The team were so helpful - and even sent my sunglasses to my flat when I wanted a different frame and lens combination to the one in the store.
My sunglasses are great.
11 February 2026
Unprompted review
Reply from IOLLA
Hey Florence, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.
Beautiful glasses at a fantastic price
Beautiful glasses at a fantastic price, great service. I’m recommending Iolla to all my friends.
19 February 2026
Reply from IOLLA
Hey Maureen, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Excellent service and excellent product
I travelled down from
Aberdeen to get new glasses as my husband has several pairs from you. The service was excellent and my glasses were delivered very quickly.
20 February 2026
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Charmaine! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
For my best friends 50th coming up in…
For my best friends 50th coming up in April I ordered get a voucher for new glasses. Immediate e voucher code via email and a tracked physical card arrived a few days later. Excellent service and she will be so happy.
20 February 2026
Reply from IOLLA
Thanks for taking the time to write us this lovely review Jennifer! I hope your friend loves their birthday gift!
Good expreience
helpfull staff in the shop, decent range of frames, quick delivery, decent quality of final product.
19 February 2026
Reply from IOLLA
Hey Gordon, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Delighted with glasses
Delighted with glasses! Lovely choice in shop - fast delivery!!
20 February 2026
Reply from IOLLA
Thanks for leaving us this 5 star review! We hope to see you again soon
Would highly recommend Iolla
Iolla is fantastic. Great showroom helpful staff and a range of glasses with something for everyone. The prices are so reasonable for fabulous frames plus my prescription lenses and sunglasses. I was spoiled for choice!
19 February 2026
Reply from IOLLA
Hey Paulette, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Friendly professional staff
Friendly professional staff, easy process from start to finish and 5 days later have my glasses superb IOLLA 5 years of wearing your glasses enchanting
19 February 2026
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Aletia! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
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