Made my first payment using these guys recently. Good portal, well laid out, easy to use. Payment charged to card as scheduled and payment remitted to my insurer on time. Good communication along th... See more
Company replied
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Simply amazing! Level of service provided by CSO and processing team is so rare to find! Very prompt and precise advise given. Constant updates via email and wonderful follow up services so f... See more
Company replied
I’ve been using iPayMy for a while now, and I keep coming back because their rates are better than other platforms I’ve tried. Their customer service team is also fantastic — they genuinely care about... See more
Company replied
Feels cheated to have made payment via ipaymy in hopes of accruing miles only to be informed there is a "system glitch" and code used was identified by Citibank to be for Real Estate Agents and Mana... See more
Company replied
Company details
About ipaymy
Written by the company
Use your credit card to pay your biggest expenses including rent, salaries and invoices to earn credit card points and rewards like never before, while improving your cashflow.
On-Time Payment Guarantee
Your payment is always made On-Time, or it's on us!
We understand that the payments you make on ipaymy are of a sensitive nature. ipaymy processes thousands of payments for our customers and we guarantee your recipient will receive the payment on the scheduled date.
If in the unlikely event we fail to deliver your payment on time, ipaymy will completely refund the fee for the affected payment AND the fee for your next payment of equal value will be waived.
Contact info
138 Robinson Road, 068906, Singapore
- support@ipaymy.com
- ipaymy.com
4.3
Excellent
471 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Too expensive for the service provided.
8 November 2023
Reply from ipaymy
Hi Halid, we are sorry to hear you found ipaymy’s services too expensive. Although ipaymy provides a simple and automated way to ensure all your recurring expenses are paid on time, many of the users find added value by using the platform over an extended period of time to passively accrue credit card points in miles - which may result in earning enough points to redeem towards a business class flight for up to 70% less than the retail price.
We do run promotions from time to time which you can find out more about here: http://help.ipaymy.com/en/articles/6360497-current-promotions. If there’s any specific aspect you believe needs improvement or any feedback you’d like to share, we’d genuinely appreciate it. Our goal is always to ensure our customers are not just satisfied but delighted with their experience.
The response to my queries is very fast…
The response to my queries is very fast and prompt. Explanation is also very clear
26 October 2023
Reply from ipaymy
We truly appreciate your feedback Casey! It's fantastic to hear that you've had a positive experience with our customer support team. Providing fast and clear responses to your queries is a top priority for us at ipaymy.
Your satisfaction is important to us, and we're here to ensure that you receive the support you need. Thank you for choosing us!
Process is smooth and simple.
23 October 2023
Reply from ipaymy
Hi Jay, we're elated to hear that you found our process smooth and simple! Thank you for choosing us, and we're here to provide you with a hassle-free experience whenever you need our services.
User friendly interface with many…
User friendly interface with many popuplar vendor available for selection without the need to keying in.
13 October 2023
Reply from ipaymy
Hi there, thank you for taking the time to share your positive feedback! We're thrilled to hear that you found our platform user-friendly and appreciate the convenience of selecting popular vendors without the need for manual input.
Your input is invaluable as we continue to enhance our platform. We look forward to serving you with even more convenience and ease in the future!
The ease of setting up payments.
27 September 2023
Reply from ipaymy
Hi Jia Yung, we're delighted to hear that you found our payment setup process easy! At ipaymy, we're committed to providing a seamless and convenient experience for our customers.
If you have any more feedback or suggestions to make your experience even better, please feel free to share them with us. Thank you for choosing us, and we look forward to serving you in the future.
Feels cheated to have made payment via…
Feels cheated to have made payment via ipaymy in hopes of accruing miles only to be informed there is a "system glitch" and code used was identified by Citibank to be for Real Estate Agents and Managers Rentals. As such, no miles were accrued on Citibank card. Lost over 900 miles which could have been accrued via CardUp or other services. Wrote in to ipaymy and they were unable to offer anything except an apology for the "glitch" and believe it or not, a promo code to TRY AGAIN for the next payment.
Will most likely never use ipaymy again. Miles lost, unsavoury experience, nothing like what is promised on its website.
28 September 2023
Reply from ipaymy
Hi Anna, thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you’ve encountered when using ipaymy for your payment and your disappointment regarding your recent transaction.
We understand how important earning those card points and rewards are to you - so we can imagine how frustrating this must have been.
While we strive to offer a service where users can feel confident in paying their expenses and earning card points and rewards - unfortunately an isolated incident occurred. We sincerely apologize for this and tried to make amends by providing a new promo code for your next payment as you did not incur any fees for the affected payment.
Once again, we apologize for the inconvenience you’ve experienced, and we hope you’ll consider giving us another chance in the future. Your satisfaction is important to us, and we are committed to providing a service where you can feel confident about earning your card points and rewards.
Only receive the code for $30 off for…
Only receive the code for $30 off for first time payment after I make my first payment.
29 September 2023
Reply from ipaymy
Hi Ling, thank you for sharing your feedback with us regarding the $30 off promotion. We understand your concern, and we apologize for any confusion or inconvenience you may have experienced.
To clarify, the referral code for $30 as the referrer does not apply to just the first payment hence you can use it for your next payment. However, we will certainly look into this matter to ensure a smoother and more timely process for our future customers.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to our customer support team. Your satisfaction is important to us, and we're here to help.
Is great to have a live real person to…
Is great to have a live real person to guide us and not expect us to read all from articles or terms and conditions as everyone experiences different problem and scenario. However, we are blessed to have Vanessa, who possess her professionalism and patience in guiding and assisting us throughout the application (we applied before under diff names). Payment processing was fast and straight forward but quite alot of reports/documents to be printed for every successful transaction from the start till the end of payment received.
29 August 2023
Reply from ipaymy
Hi Angela, thank you for sharing your valuable feedback with us! We truly appreciate your kind words and the time you've taken to recognize the personalized support you received from Vanessa during your application process.
We understand that navigating through articles and terms and conditions can be overwhelming, and we're committed to providing a human touch to guide you through your unique situations and challenges. Vanessa's professionalism and patience are indeed qualities we hold in high regard, and we're delighted to have her as part of our team.
We appreciate your feedback regarding the payment processing experience. We're constantly working to streamline our processes and enhance our systems to make it as straightforward as possible for our customers. Your input is invaluable in helping us make these improvements.
Regarding the reports and documents, we'll certainly review this aspect of our service to see if there are ways we can make it more efficient and user-friendly.
Once again, thank you for choosing our services and for your kind words. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Reply from ipaymy
Hi Anon, thank you for taking the time to leave a review! We're delighted to hear that you've been enjoying the convenience of our services and that you're benefiting from the miles you've earned. Your satisfaction is our priority, and it's always rewarding to receive positive feedback from our valued customers.
We're committed to providing you with a seamless and convenient experience every time you choose our services. If you have any suggestions or if there's anything specific you'd like to share with us to make your experience even better, please feel free to reach out. Your feedback helps us continue to improve and enhance our offerings.
Once again, thank you for choosing us, and we look forward to serving you again in the future. Safe travels and happy miles!
Reply from ipaymy
Hi Gowtham, thank you for your concise feedback! We're glad to hear that you found our service easy to use. We're thrilled that you took advantage of our American Express promotion.
If you have any more feedback or questions, feel free to reach out. We appreciate your support and hope to continue exceeding your expectations in the future!
Good experience with Ipaymy
Ipaymy service have been responsive, prompt and professional.
Platform though need some work. Citipayall platform is a lot better, though Ipaymy has its merits too.
17 August 2023
Reply from ipaymy
Thank you for taking the time to share your thoughts on our service! We truly appreciate your feedback and are delighted to hear that you found our team to be responsive, prompt, and professional in assisting you.
We understand that platform functionality is important to our users, and we're committed to continuously improving our services. Your comparison to Citipayall's platform is valuable input, and we'll certainly take this into consideration as we work towards enhancing our platform's features and user experience.
If you have any specific suggestions or further feedback, please don't hesitate to reach out to us via support@ipaymy.com.
Reliable and easy to use
13 August 2023
Reply from ipaymy
Hi Taufiq, thank you for taking the time to share your thoughts! We're delighted to hear that you found our product reliable and easy to use. Your feedback encourages us to keep up our commitment to delivering high-quality and user-friendly solutions.
If you ever have any questions or need assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future!
Reply from ipaymy
Hi there, thank you for taking the time to write this review! We appreciate your feedback and have fed this back to our internal team. Customer satisfaction is extremely important to us and we always strive to achieve the highest standards.
Stay tuned to our current promotions article here for more updates: http://help.ipaymy.com/en/articles/6360497-current-promotions
Charged us where we didn’t got any miles
3 August 2023
Reply from ipaymy
Hi Aseem, thank you for taking the time to share your experience with us. We apologize for any confusion or frustration you may have encountered regarding the mileage accrual.
Upon closer examination of the Terms and Conditions of the card used, we have identified that payments made during the promotion period are not eligible for miles. We understand that this information may not have been immediately clear although we do advise customers to refer to your card’s latest Terms and Conditions or contact your card issuers directly for confirmation.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to our customer support team at support@ipaymy.com.
Pathetic AMEX options
1 August 2023
Reply from ipaymy
Hi Clarence, thank you for taking the time to share your feedback with us. Your opinion is highly valued, and we are dedicated to maintaining the highest standards of service.
We understand that the current payment options may not fully meet your needs, and we want to assure you that we are actively working on expanding the available payment options for AMEX. Your patience is greatly appreciated, and we will keep you informed of any developments in this regard.
If you have any further questions or would like to discuss your concerns in more detail, please do not hesitate to contact our customer support team at support@ipaymy.com. Thank you.
Fuss free and it works!
First time using it, and it works as advertised, with minimal setup efforts, if you have Singpass and proper documentations ready.
4 July 2023
Reply from ipaymy
Hi Edric, thank you for the 5* review and taking the time to share your feedback with us! We're thrilled to hear that your first experience using our product worked seamlessly and lived up to your expectations.
Having Singpass and proper documentation ready can certainly expedite the setup process, and we appreciate your proactive approach in making sure you had everything in order. It's essential for us to provide a smooth onboarding experience for all our users, and your positive review confirms that we're on the right track.
Thank you for choosing ipaymy and we hope to continue exceeding your expectations in the future.
rate and proceeds turnaround time lag…
rate and proceeds turnaround time lag behind market
20 June 2023
Reply from ipaymy
Hi Judy, thank you for sharing your feedback on your experience with our services. We truly appreciate your input as it helps us identify areas for improvement.
At ipaymy, we understand the importance of staying competitive in the market, and we continuously strive to provide the best rates and efficient processing to our customers.
We have recently launched our next business day payout service, Flash Pay in Singapore and Hong Kong. Find out more in our Product Updates here: https://help.ipaymy.com/en/collections/3618530-product-updates
Your feedback is invaluable to us, and we are grateful for the opportunity to learn from your experience. If you have any additional suggestions or specific areas you believe we should focus on, please do not hesitate to share them with us.
If you have any further questions or concerns, please feel free to reach out to our customer support team. We are always here to assist you.
Reply from ipaymy
Hi MT, thank you for taking the time to share your thoughts on our product! We're thrilled to hear that you appreciate our clean and simple interface. It's always been our top priority to create an intuitive user experience that allows our customers to navigate our platform effortlessly.
At ipaymy, we continuously strive to improve and refine our product to meet the needs of our users. Your feedback is invaluable to us, and we'll keep your comments in mind as we work to enhance our offerings further.
If you have any more insights or suggestions, please don't hesitate to reach out. We're always open to feedback and are eager to hear your thoughts.
Fantastic customer service
14 June 2023
Reply from ipaymy
Hi Hui Min, thank you for taking the time to share your experience! We greatly appreciate your kind words about our customer service. Providing exceptional service is always our top priority, and we're thrilled to know that we met your expectations.
If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the near future!
Responsive Team!
My enquiries on my payments gets responded within hours, sometimes 15-30 mins while Cardup personnel replies with canned responses and goes MIA for weeks even after multiple chasers.
Have switched my annual recurring payments of 150k to ipaymy from cardup!
31 May 2023
Reply from ipaymy
Hi Jer, thank you for taking the time to leave us a 5-star review! We are thrilled to hear about your positive experience with our prompt payment inquiry support. We understand that timely and efficient responses are vital, and we're delighted that we have been able to meet your expectations by addressing your enquiries within hours, and sometimes even within 15-30 minutes.
We're delighted that you have chosen ipaymy for your annual recurring payments. We understand that reliable and responsive customer support is crucial in selecting a payment service provider, and we are committed to delivering exceptional service to meet your needs.
Should you require any further assistance or have any additional feedback, please feel free to reach out to us. We appreciate your trust in ipaymy, and we look forward to serving you with excellence in the future.
Thank you again for your kind words and for choosing ipaymy as your payment solution.
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