Made my first payment using these guys recently. Good portal, well laid out, easy to use. Payment charged to card as scheduled and payment remitted to my insurer on time. Good communication along th... See more
Company replied
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See what reviewers are saying
Simply amazing! Level of service provided by CSO and processing team is so rare to find! Very prompt and precise advise given. Constant updates via email and wonderful follow up services so f... See more
Company replied
I’ve been using iPayMy for a while now, and I keep coming back because their rates are better than other platforms I’ve tried. Their customer service team is also fantastic — they genuinely care about... See more
Company replied
Feels cheated to have made payment via ipaymy in hopes of accruing miles only to be informed there is a "system glitch" and code used was identified by Citibank to be for Real Estate Agents and Mana... See more
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Company details
About ipaymy
Written by the company
Use your credit card to pay your biggest expenses including rent, salaries and invoices to earn credit card points and rewards like never before, while improving your cashflow.
On-Time Payment Guarantee
Your payment is always made On-Time, or it's on us!
We understand that the payments you make on ipaymy are of a sensitive nature. ipaymy processes thousands of payments for our customers and we guarantee your recipient will receive the payment on the scheduled date.
If in the unlikely event we fail to deliver your payment on time, ipaymy will completely refund the fee for the affected payment AND the fee for your next payment of equal value will be waived.
Contact info
138 Robinson Road, 068906, Singapore
- support@ipaymy.com
- ipaymy.com
4.3
Excellent
471 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It would be good if transfers can be…
It would be good if transfers can be made via FAST transfers (rather than bank giro transfers)
6 June 2023
Reply from ipaymy
Hello, Martin! Thank you for your feedback, and we appreciate the opportunity to clarify the payment process. We acknowledge that although we process payments through FAST transfers, they are not immediate like PayNow. This is because we require some time to receive funds from your credit card bank.
However, we understand the importance of faster fund transfers, especially when it comes to reaching your recipient sooner than our standard 2-business day processing period. That’s why we’re excited to announce the launch of our new service, ‘Flash Pay.’ With Flash Pay, we can now process your payments for next-day payout.
If you’d like more information about this service, please don’t hesitate to contact us at support@ipaymy.com. We’re here to assist you and provide further assistance. Thank you!
Fast and hassle free onboarding
Fast and hassle free onboarding, received my payment without any delays
4 June 2023
Reply from ipaymy
Hi Kenny, thank you for taking the time to share your feedback! We are thrilled to hear that your onboarding experience was fast and hassle-free. Delivering a seamless onboarding process is one of our top priorities, and we're glad we were able to meet your expectations.
We understand that timely payments are crucial, and we're delighted to hear that you received your payment without any delays. Our team works diligently to ensure prompt and efficient processing, so you can focus on what matters most.
We truly appreciate your business and look forward to serving you with the same level of excellence in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you again for choosing our services!
Helpful staff all through my start to…
Helpful staff all through my start to use ipaymy. Thanks Vanessa!
31 May 2023
Reply from ipaymy
Hi Samuel, thank you for sharing your wonderful experience with us! We're delighted to hear that our team member, especially Vanessa, was helpful throughout your journey with ipaymy.
We take great pride in providing exceptional customer service, and it's truly rewarding to know that Vanessa's assistance made a positive impact on your experience. We'll make sure to pass along your kind words to her and acknowledge her outstanding efforts.
If you have any further questions, need assistance, or have any feedback to share, please don't hesitate to reach out. We're here to support you every step of the way.
Thank you once again for choosing ipaymy. We value your trust and look forward to serving you in the future.
Helpful and prompt feedback
31 May 2023
Reply from ipaymy
Hi Kok Chiang, thank you so much for your kind words and positive review! We're thrilled to hear that you found our feedback helpful and prompt. Providing timely assistance is one of our top priorities, and it's wonderful to know that we met your expectations.
We strive to deliver the best possible service to our customers, and your feedback serves as great encouragement for our team. We genuinely appreciate your recognition of our efforts in providing valuable assistance.
If you have any further questions or require any additional support, please don't hesitate to reach out. We're always here to help.
Thank you once again for taking the time to share your experience with us. We look forward to assisting you in the future.
Lack of transparency and really…
Lack of transparency and really disappointing customer approach
I wrote in with an enquiry and was suddenly informed out of the blue that the fee rate I have been applying will end in 2 months time, with an increase in payable amount required.
A completely disappointing, ridiculous and non transparent way of managing a customer.
If I had not written in, I would not even had known that the suddenly introduced expiry date was upcoming.
I will be ceasing my use of the ipaymy platform at expiry.
18 May 2023
Reply from ipaymy
Hi Vicki, thank you for sharing your feedback with us. We apologize for any confusion or inconvenience caused by the recent changes to our fee rates. We understand that transparent communication is crucial, and we regret that we did not meet your expectations in this regard.
We would like to clarify that the introduction of the expiry date for the fee rate was a decision made based on various factors, including market conditions and internal considerations. However, we acknowledge that the sudden notification might not have been ideal.
Your feedback is valuable to us, and we will take it into account as we continue to improve our customer approach. We understand your decision to discontinue using our platform, but we would like to assure you that we are committed to enhancing our communication processes to prevent similar issues in the future.
If there’s anything else we can do to address your concerns or assist you in any way during the remaining period, please don’t hesitate to reach out to us. We genuinely value your patronage and hope to have the opportunity to serve you better in the future.
Easy to monitor and user-friendly!
3 April 2023
Reply from ipaymy
Hi Kate, thank you for your 5*review! Don't forget that you can earn discounts by referring friends to ipaymy.
See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
Very easy and quick setup
27 March 2023
Reply from ipaymy
Hi GC, thank you for your review and feedback! We will continue to improve our platform and services to ensure a smooth process for our users. We are obsessed with our customers' experience, and we encourage you to keep giving us feedback in the future too.
Great customer service
Great customer service. Good technology platform. Good benefits of using ipaymy
5 April 2023
Reply from ipaymy
Thank you Pete for your kind words and review! We are happy to hear that you had an awesome experience with using our platform.
We love to hear our customers' feedback, so please get in touch again in the future if you have anything more to share with us.
Reply from ipaymy
Hi Adi, thank you for your review. Please allow 2-3 business days to reconcile payments as they do not update it immediately upon receipt of payment.
In the event if it is still not updated on their end after, we do provide a bank advice upon payment completion which you can share with them as proof of payment. Feel free to reach us at support@ipaymy.com if you need further clarification!
A very useful gateway to make…
A very useful gateway to make insurance, etc misc payments other would not be able to using credit cards.
Would be better if ipaymy service charge is lower as bank credit card benefits are lesser/lower, so the benefit margin is not as much.
4 April 2023
Reply from ipaymy
Hi KH, thank you for your 5* review, remember that your payments can be cheaper if you refer your friends or businesses to ipaymy. You can also refer to our current promotions article for the latest promotions for discounts!
Find out more here:
https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
http://help.ipaymy.com/en/articles/6360497-current-promotions
Limited Car Loan Payment Option
I wish I can make car loan payments to Maybank. Due to this very limitation, my car loan payments are made through CardUp.
27 March 2023
Reply from ipaymy
Hi Lily, thank you for your review and feedback. We hope your recent payment still provided you with a 5 star experience. For car loans, we currently support payments directly to external provider's bank account and not to an individual's bank account.
Feel free to reach out to us via support@ipaymy.com if you have any further questions regarding any other payment setup or capability on our platform.
Fast and efficient platform.
15 March 2023
Reply from ipaymy
That's exactly what we hope all customers can achieve! Efficient and fast payments.
Thank you for your review, and remember that your payments can also be cheaper if you refer your friends or businesses to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
I have to commend Ipaymy for superb…
I have to commend Ipaymy for superb support. I ask questions whenever I have doubts and the answers are always spot on! Please keep this up Ipaymy!
26 March 2023
Reply from ipaymy
Hi Dennis, thank you for your 5*review! We are delighted to hear that you had a great experience with ipaymy so far.
We are obsessed with our customers' experience, and we encourage you to keep giving us feedback in the future too.
Don't forget that you can earn discounts by referring friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
The service has been great.
The service has been great. But I still wish to have more from IPM. Better rates. Better card eligibility and transparency.
13 March 2023
Reply from ipaymy
Hi Jack, thank you for your review and feedback! Thanks for being a customer with ipaymy! We do run promos from time to time and do our best to maintain an updated list of eligible cards for rewards.
You can refer to the following articles for more information:
https://help.ipaymy.com/en/articles/6360497-current-promotions
http://help.ipaymy.com/en/articles/3153490-which-cards-can-earn-rewards-with-ipaymy
Helpful staff
Vanessa is very helpful in clearing my doubts and questions on the payment setup within a very short time. Thumbs up!
28 February 2023
Reply from ipaymy
Hi Winnie, thank you so much for your 5* review! We really appreciate your kind feedback. Customer satisfaction is extremely important to us and we love supporting our customers.
The lack of credit card rewards system…
The lack of credit card rewards system as compared to previous
2 February 2023
Reply from ipaymy
Hi Bertram, thank you for taking the time to provide this feedback. We completely understand that it's important for you to maximize the points and rewards you earn on your card through payments made on ipaymy.
We strive to keep ourselves up-to-date with various card issuers' terms and conditions to determine which cards may be eligible for points and rewards by maintaining a comprehensive list that can be found here: https://help.ipaymy.com/en/articles/3153490-which-cards-can-earn-rewards-with-ipaymy. Additionally, all transactions made on eligible cards are backed by our points guarantee.
We hope that the experience of making your payment was a 5-star one, and we are always here to help should you have any questions or concerns.
Reply from ipaymy
Hi Jason, thank you for your 5* review, and remember that your payments can also be cheaper if you refer your friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
Brilliant service
Brilliant service. They are always contactable and seems like they work in a lean team, so there are the frequent few who always supports you when there are issues. Platform works great too, I just wished transfers would have a shorter lead time.
1 February 2023
Reply from ipaymy
Hi AT, thank you for your review and kind words! We are happy to hear that you had a great experience with our team members.
We love to hear our customers feedback, so please get in touch again in the future if you have anything more to share with us.
Good, but room for improvement
Shorter lead time between set-up date and payment date than a competitor.
Reasonable fees, especially when there is a promotion.
Would be helpful to pre-load the bank details for common or popular payees, like their competitor.
Need to submit invoice for all payment transactions tedious, especially for corporate payees.
30 January 2023
Reply from ipaymy
Hi Richard, thank you for your review! We love to hear our customers feedback, so please get in touch again in the future if you have anything more to share with us.
Reliable and accurate
4 January 2023
Reply from ipaymy
Hi Rishank, thank you for your 5* review, and remember that your payments can also be cheaper if you refer your friends to ipaymy. See more here: https://help.ipaymy.com/en/articles/4344978-about-ipaymy-referral-program
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