On two separate transactions, I had cancelled the order and my money was still taken. I'm currently waiting to dispute this transaction. Update: I have since been reimbursed. I would not recommend... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s a good shop I have never been scammed I have been disappointed one or two times but that’s the game fault if they would just fix the payment. It would be much better every time I buy something an... See more
Company replied
Company details
Written by the company
Your ultimate destination for unbeatable deals on in-game currency, accounts, items, online vouchers, and virtual goods.
Contact info
Metropolitan Tower Lt. 22, Jl. R.A Kartini Kav. 14,, 12430, Jakarta, Indonesia
- itemku.com
3.3
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Perfect website for selling or buying
Perfect platform for selling or buyying. this platform help me a lot for finding items that i need. but the bug on the website is annoying i hope yall can fix it
13 November 2025
Unprompted review
Reply from itemku
Dear Customer,
Thank you very much for this very honest and detailed feedback. We are happy that you acknowledge the variety of games we offer, but we sincerely apologize that your experience has been disrupted by bug you mentioned.
We are committed to continuously fixing any shortcomings within itemku to ensure the convenience and comfort of all itemku users.
If you need any help, feel free to contact us at our Help Center or via email at support@itemku.com.
Thank you.
Good variety of games but very buggy..
Good variety of games but very buggy... notifications often shows up late, the app isnt helpful, it's the same as the web. Been using since June 2023 but I don't see any improvements
12 November 2025
Unprompted review
Reply from itemku
Dear Customer,
Thank you very much for this very honest and detailed feedback. We are happy that you acknowledge the variety of games we offer, but we sincerely apologize that your experience has been disrupted by the various bugs you mentioned.
We are committed to continuously fixing any shortcomings within itemku to ensure the convenience and comfort of all itemku users.
We appreciate your loyalty as a long-time user. Please allow us the opportunity to correct these shortcomings. We want your experience on our platform to be as excellent as the variety of games we offer.
Thank you.
Very Helpfull
Very Helpfull, Cheap, Secure, Populated, Easy to do transaction.
12 November 2025
Unprompted review
Reply from itemku
Dear Customer,
Thank you for your review.
We are happy that you got a great experience while shopping at itemku.
If you need any help, feel free to contact us at our Help Center or via email at support@itemku.com.
Keep using itemku for all your gaming needs! ;)
Nice
The marketplace was cheap, and some of the seller are fast response. and almost all of them are legit. except that sometime the seller took too long.
11 November 2025
Unprompted review
Reply from itemku
Dear Customer,
Thank you very much for your feedback.
We are delighted to hear that you found our marketplace cheap and that most of the sellers are fast response and legit. That's the standard we always aim to maintain.
However, we apologize for the inconvenience caused by some sellers taking too long to respond or deliver orders.
If you need any help, feel free to contact us at our Help Center or via email at support@itemku.com.
Keep using itemku for all your gaming needs! ;)
itemku is a big scam
itemku is a big scam. they will say always "the payment did not enter our system" no matter how many evidence you provide which includes the bank confirming they have received the money already. They will ignore the official bank reply screenshots you provide and will same reply always. They will not bother asking their own bank why it did not enter their system. They will always assume it will be your bank fault, contact your bank. Which I did already. And after 10 banking days they confirm itemku got the money already. But they will not bother to check and will scam you your hard earned money. Beware guys dont throw away your money on this website its better to pay more than be scamed by this website. TR00143487179 this is my transaction # they changed the status to "cancelled" after paying them.
1 November 2025
Unprompted review
Reply from itemku
Dear Customer,
We sincerely apologize for the very disappointing and recurring experience you've had regarding this payment issue.
We understand that the transaction with number TR00143487179 was cancelled even though you had already paid, and you feel that you did not receive sufficient assistance from previous support interactions.
We would like to inform you that your payment issue is currently being forwarded to our payment partner. We have requested them to conduct a deep cross-check with the data you provided.
Once we have the latest information and confirmation from our payment partner, we will immediately provide an update via your support ticket. We kindly ask for your patience during this process.
Thank you for your understanding and cooperation in resolving this issue.
Update :
Dear Customer,
Based on the report from our third-party provider, your payment has been successful and is currently being processed for a refund back to the payment method you used.
We recommend that you check your account periodically, or you may wait up to 1 – 3 days from now.
If you have not yet received your refund within the next 3 days, please do not hesitate to report it to us so that we can conduct a follow-up investigation.
Thank you and we apologize for the inconvenience.
Trusted & Secure always make me not…
Trusted & Secure always make me not worry if wanna buying gaming item on this site! ⭐️⭐️⭐️⭐️⭐️
11 November 2025
Unprompted review
Reply from itemku
Dear Customer,
Thank you for your review.
We are happy that you got a great experience while shopping at itemku.
If you need any help, feel free to contact us at our Help Center or via email at support@itemku.com.
Keep using itemku for all your gaming needs! ;)
Very good site
I have had 0 issues using this site. Very easy and good to use
8 November 2025
Unprompted review
Reply from itemku
Dear Customer,
Thank you for your review.
We are happy that you got a great experience while shopping at itemku.
If you need any help, feel free to contact us at our Help Center or via email at support@itemku.com.
Keep using itemku for all your gaming needs! ;)
Reply from itemku
Dear Customer,
Thank you for your review.
We are happy that you got a great experience while shopping at itemku.
If you need any help, feel free to contact us at our Help Center or via email at support@itemku.com.
Keep using itemku for all your gaming needs! ;)
its the best marketplace especially for…
its the best marketplace especially for gamers in indonesia, its just the UI still buggy, sometimes it switch to mobile view and sometimes goes to PC website version idk its just the UI/UX, everything else is very smooth
6 November 2025
Unprompted review
Reply from itemku
Dear Customer,
Thank you very much for your feedback.
We are delighted that you consider us the best marketplace, especially for gamers in Indonesia, and that everything else runs very smoothly.
We understand how disruptive it is when the website or app display switches unexpectedly between mobile and PC modes and feels buggy. This certainly reduces your browsing comfort.
This input is very valuable. We will continue to prioritize the improvement and optimization of our user interface so that your browsing experience becomes as smooth as your transaction experience.
Thank you for helping us be better!
It's the best app for buying game pass…
It's the best app for buying game pass I like it and so easy to buy
6 November 2025
Unprompted review
Reply from itemku
Dear Customer,
Thank you for your review.
We are happy that you got a great experience while shopping at itemku.
If you need any help, feel free to contact us at our Help Center or via email at support@itemku.com.
Keep using itemku for all your gaming needs! ;)
Reply from itemku
Dear Customer,
Thank you for your review.
We are happy that you got a great experience while shopping at itemku.
If you need any help, feel free to contact us at our Help Center or via email at support@itemku.com.
Keep using itemku for all your gaming needs! ;)
Scammed
Yesterday I purchased a product here. The seller told me that the original account was no longer available and offered me another one instead. I agreed to avoid waiting and started playing on the new account.
However, when I woke up this morning, everything inside the account was gone the email and password had been changed. When I contacted the seller, he responded rudely and insulted me with offensive language such as “are you stupid” and similar remarks.
I am now in contact with the support team and hope they will assist me with this issue. Otherwise, I will have to leave a 1-star review and report this situation further.
Thank you for your attention.(THEY NOT HELPING)
5 November 2025
Unprompted review
Reply from itemku
Dear Customer,
We apologize for the unpleasant experience you had with your transaction on itemku.
We would like to inform you that the issue with order number OD000000148182118 is currently under handling by our support team. We are gathering data and conducting an investigation regarding the seller involved.
If our support team receives the latest information from the seller, or requires additional data from you (such as screenshots or recent login proof), we will immediately respond via your support email. Please check your email regularly for updates from us.
We promise to handle this case seriously. Thank you for your patience and cooperation during this process.
i feel scam
i bought from this guy on itemku, TWICE, he told me that the account was not ready and told me that someone else has bought it. now i have to wait 24 hrs just to get my money back. his shop still shows it on display and when i try to buy it, he will just tell the buyer that "oh sorry we dont have this anymore, can we give something else for it" but the thing is i dont want anything else, i want the thing that i pay for. he offers me other accounts that are even higher than the amount that i pay for. he admitted to me that he is running two shops with all the same items listed so now if u see something on his shop and wanna buy it and u bought it already, hes gonna DM u and saying "oh sorry we dont have this anymore." whats the point of running two shops if u cant remove ONE thing from your shop. if u are running two shops at once, thats not my fault but u should not be putting the same items on both shops but only have ONE account then yet u dont even wanna remove it from your shop because apparently its itemku fault which the guy told me. i recommend dont buy from there. and i reported to itemku customer service, they told me to wait until my refund returns but they didnt even help me at all, they just simply considered my issues "RESLOVED" which is not true.
5 November 2025
Unprompted review
Reply from itemku
Dear Customer,
We apologize for the very disappointing and recurring experience you had with that seller. We understand the frustration of paying twice for an item, only to find it unavailable, and then having to wait 24 hours for a refund.
We need to clarify that for an order status that is still 'To Be Delivered,' the parties who can directly initiate cancellation are indeed only the Seller and the Buyer.
We highly appreciate the in-depth feedback you have provided. You may provide the order numbers to us via Trustpilot so that we can follow up on your issue.
Thank you for your patience and cooperation!
various items can be found
various items can be found, it's all quick, responsive, kind and trusted sellers in there. highly recoomended!
5 November 2025
Unprompted review
Reply from itemku
Dear Customer,
Thank you for your review.
We are happy that you got a great experience while shopping at itemku.
If you need any help, feel free to contact us at our Help Center or via email at support@itemku.com.
Keep using itemku for all your gaming needs! ;)
Reply from itemku
Dear Customer,
We apologize for the unpleasant experience you had regarding the problematic transaction on itemku.
We inform you that the issue with order number OD000000148133239 is currently under handling by our support team. We are gathering information and conducting a full investigation.
Our support team will then provide you with an update regarding the latest developments of your purchase issue through the support ticket you have already created.
Thank you for your patience and cooperation in this process.
Reply from itemku
Dear Sultanku,
Terima kasih atas review yang kamu berikan.
Kami senang kamu mendapatkan pengalaman berbelanja yang menyenangkan di itemku.
Jika kamu membutuhkan bantuan, jangan ragu untuk menghubungi kami melalui Pusat Bantuan atau melalui email di support@itemku.com.
Terus gunakan itemku untuk semua kebutuhan gaming Anda! ;)
LOVE IT!❤️
It takes a long time, but the prices are just straight up amazing. Literally 5 bucks for something insanely good. Would recommend to literally anyone. My new go to app for stuff on Roblox❤️
(Edit) I PAYED 5 BUCKS FOR A DUPE IN SAB BRUHH
(Edit) I have been mistaken, it was not a dupe it was a glitch in the item that made it slightly invisible, I think it happened because the item I bought is an item you can’t get anymore. Even so, the glitch wore off after I logged back into my account
31 October 2025
Unprompted review
Reply from itemku
Dear Customer,
We apologize for the disappointing experience you've had.
We have already requested additional data through Trustpilot to follow up on your issue. Please help us by providing that information as soon as possible.
Alternatively, you can also contact us via our Help Center or email at support@itemku.com so we can handle your case immediately.
We promise to handle your case. Thank you for your patience and cooperation during this process.
NOT SAFE
Please dont buy account in itemku , its all scam. i got scammed two time. after i make a complain itemku just honestly said its all on me. how can i get full access in that account if my device isnt one of trusted device on that account.After 3 days im using the account its take back the account.Why seller want 3 days ? cause seller can get their money if buyers complete their order or waiting for 3 days to auto-complete.then i have no longer access.ITS NOT SAFE AT ALL . you just can topup here only and if you want JOKI DONT BUY IN HERE cause its will take your account.
1 November 2025
Unprompted review
Reply from itemku
Dear Customer,
We apologize for the unpleasant experience you had with your transaction on itemku.
We would like to inform you that the issue with order number OD000000147901238 is currently under handling by our support team. We are gathering data and conducting an investigation regarding the seller involved.
If our support team receives the latest information from the seller, or requires additional data from you (such as screenshots or recent login proof), we will immediately respond via your support email. Please check your email regularly for updates from us.
We promise to handle this case seriously. Thank you for your patience and cooperation during this process.
Transactions often run smoothly without
Transactions often run smoothly without problems, but sometimes there are obstacles such as long delivery times and unclear sellers, but the balance can be returned.
2 November 2025
Unprompted review
Reply from itemku
Dear Customer,
Thank you very much for this honest feedback. We are happy to hear that most of your transactions run smoothly without problems! That's the standard we always aim to uphold.
However, we apologize for the occasional obstacles you face, such as long delivery times and unclear communication from sellers. We understand how frustrating it is when you have to wait or feel uncertain about your order.
If you have any further questions or require urgent assistance, please contact our support team at any time. We are here to help.
The buying and selling is working…
The buying and selling is working perfectly. Really nice platform, but i do wish that you guys overwork the complete app and website because its so buggy and laggy. But this is by far the best marketplace to buy!
2 November 2025
Unprompted review
Reply from itemku
Dear Customer,
Thank you for your honest and detailed feedback! We're thrilled to hear that the buying and selling process is working perfectly for you and that you consider us the best marketplace to buy!
However, we sincerely apologize for the frustrating experience you've had with the app and website being.
We want you to know that we are continuously working on optimizing our app and website performance. Feedback like yours is crucial for highlighting exactly where we need to dedicate more resources.
We truly appreciate you sticking with us despite the technical issues. We're committed to improving the user experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.