iTOUCH Wearables Reviews 

100
•
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Absolute junk. Stopped working after 60 days. I bought it from Target. Target won't warranty it past 30 days. ITOUCH won't honor the warranty unless you buy it directly from them. Shame on both Target... See more

Rated 1 out of 5 stars

I've had this watch for several months it sucks. The pedometer doesn't work unless you're moving your arms, if you're pushing anything like a stroller or a shopping cart, it won't count your steps at... See more

Rated 2 out of 5 stars

Poor customer service. After sending an email that my question was answered, I received 4 different ones asking if my question was answered. Returned 2 watches, as they were not what I expected, but t... See more

Rated 1 out of 5 stars

Don't loose your money! This is a scam! We have placed an order more than a moth a go, directly on their website. Our order has never left their facility despite all the messages we sent. I have asked... See more

Company details

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iTouch Wearables line of affordable smartwatches and affordable fitness trackers includes bluetooth, wifi connectivity, messaging, fitness tracking, and more.


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1.3

Bad

TrustScore 1.5 out of 5

100 reviews

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1.3

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(100)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor product

The iTouch smartwatch does not work at all!!!
I paied near $40.00 for a gift for a senior before Christmas, only found out it doesn't work (unable to pair) after returning date expired.
A technician from the maker attempted to fix the pairing problem. I had spent hours to collaborate with the technician via phone and email. But the problem is not fixed.

The technician admitted that there is a problem with the product. He repeatedly sends me email ask me to answer the questions to help him solve their problems. I am tired of being lab rat. Please don't waste your time and money on it.

14 January 2023
Unprompted review
iTOUCH Wearables logo

Reply from iTOUCH Wearables

Hi Su! I have not been able to locate your interactions but want to assist you. Please reach out to reviews@itouchwearables.com attention Sarah. This will link your previous conversations and allow me to look into this further to get a resolution for you.

Rated 1 out of 5 stars

After only 1 week of use the watch no…

After only 1 week of use the watch no longer works even when plugged, when working the software was terrible, but it does not even work now.

22 November 2022
Unprompted review
iTOUCH Wearables logo

Reply from iTOUCH Wearables

All of our products have a one-year warranty. Please contact our support team for assistance: reviews@itouchwearables.com.

Rated 1 out of 5 stars

I've had this watch for maybe 4 months

I've had this watch for maybe 4 months, now it won't turn on. I put it on charge and it charges but the screen is blank and won't come on. Customer service for this watch is a joke. I will never buy again and will tell everyone they are junk

25 September 2022
Unprompted review
iTOUCH Wearables logo

Reply from iTOUCH Wearables

All of our products have a one year warranty. Please contact our support team for assistance: reviews@itouchwearables.com.

Rated 1 out of 5 stars

This watch would struggle to turn on…

This watch would struggle to turn on and Would not hold battery power bought on a cruise ship would not recommend to buy

24 July 2022
Unprompted review
iTOUCH Wearables logo

Reply from iTOUCH Wearables

All of our watches have a one year limited warranty. Please contact our customer support team for assistance: reviews@itouchwearables.com.

Rated 1 out of 5 stars

My account would always be deactivated…

My account would always be deactivated so I’d always have to make a new account on their app and my watch is great but can’t stay logged into an account for longer than a day or less and I’m on the app and using the watch don’t know what the issue could be app is very glitchy and always has a ssl issue or the page to login by web is always blocked due to being unsecured

5 July 2022
Unprompted review
iTOUCH Wearables logo

Reply from iTOUCH Wearables

That is very unusual. Please contact our support team to troubleshoot: reviews@itouchwearables.com.

Rated 4 out of 5 stars

It's what I expected.

I just picked up the air 3 yesterday at a local Target. I was excited as I have been looking at these for longer than I normally do with this type of thing. But never pulled the trigger as I expected them to be junk. So, finding it at a place I can quickly take it back was a big plus for me.

The first 24 hours with the watch brought absolutely no surprises. The weather app doesn't correctly update, the step tracker and heart rate are incredibility inaccurate (verified against an Apple watch, the readings weren't even close). The interface is so unoriginal and clunky that calling it vanilla is almost giving it to much credit. This is a very basic watch, that has very basic functions. It utilizes the same ARM processor (Mediatek mt2502) that every Apple clone uses (Side by side comparison of a cheaper version my stepson has and there was ZERO differences in build quality, performance and features).

With that said there is nothing wrong with buying something that looks like what you really want but for a fraction of the price. Just don’t expect it to preform anywhere close to any of the heavy hitters that engineer their own stuff. iTouch wearables are a well marketed Apple watch clone that promises the world but comes up short in every way possible but telling time. It’s simply a digital watch that has a limited number of watch faces and interchangeable bands. If you expect it to be anything more than that you’re going to be disappointed.

I plan on returning mine later this week. I don’t see any reason to keep it and if I end up having a change of mind, I’ll just pick up an off branded one from Amazon for 1/3 of the price.

23 May 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT buy this piece of junk

DO NOT buy this piece of junk. In 9+ months I had 4 failed watches. Still under warranty I requested a refund. They would not do that. Instead they sent me another sports watch. In addition to the cost of the watch they do not cover shipping the watch back to them. If you want a quality sports/running watch buy a Garmin. Forerunner 55 is 199.00 and the features are awesome. In my opinion, Itouchwearables should be shut down due to the "junk" they sell.

13 April 2022
Unprompted review
Rated 1 out of 5 stars

DONT BUY FROM HERE

I wish I had read the reviews before I had paid $65 for a watch that doesn't work. And as I live in the UK they want me to pay $75 for a new one.
Had several email conversations trying different things to get it going and it will not charge and work.
This is disgusting service and I would never recommend them.
As I brought it on a cruise ship that sailed from UK. I would think you would cover this on your warranty

16 January 2022
Unprompted review
iTOUCH Wearables logo

Reply from iTOUCH Wearables

We are sorry to hear about your experience as that certainly is not typical. Our warranty covers US residents only. If you purchased it through a retailer, we advise you to exchange or return it directly through them.

Rated 1 out of 5 stars

Won't even turn on

Won't even turn on, utterly useless.

26 December 2021
Unprompted review
iTOUCH Wearables logo

Reply from iTOUCH Wearables

Please contact our support team for help: reviews@itouchwearables.com.

Rated 5 out of 5 stars

Overall great experience

Overall great experience. I absolutely love my itouch watch. It tracks my steps, calories & sleep and the 30 day battery life is great! Customer service rocks - they got back to me immediately when I had a question.

8 October 2021
Unprompted review
Rated 1 out of 5 stars

I've had 3 watches in the last 18…

I've had 3 watches in the last 18 months. Each time the watch proves difficult to charge then looses its charge altogether.
The latest watch has slowly lost 90% of its functions and only holds a charge for 12 hours.
Extremely poor product.

7 September 2021
Unprompted review
Rated 1 out of 5 stars

This watch is not worth it!

This is the 3rd iTouch Wearable Slim that I've received, due to the first two not working or charging. This one shows it's connected but the watch face doesn't change when I try to set up the time. The watch vibrates but doesn't do much else. This watch is good for nothing. I only wanted it to track my steps but I can't even do that! I've paid $11.00 in postage returning the first two and refuse to pay another cent to return this one. My son is a techie person and he said the watch is worthless. He's also tried to make it work but it does NOTHING!

5 July 2021
Unprompted review
Rated 2 out of 5 stars

Poor customer service

Poor customer service. After sending an email that my question was answered, I received 4 different ones asking if my question was answered. Returned 2 watches, as they were not what I expected, but they did not refund my total amount as if they kept shipping charges that I never paid for and I had to pay to ship them back.

19 February 2021
Unprompted review
Rated 5 out of 5 stars

My itouch wearable exceeded my…

My itouch wearable exceeded my expectations. It was a Christmas present from my grandson and beats all similar devices. It's easy to navigate, keeps its charge for 10-14 days and is 100% waterproof. I don't know what my grandson paid but it far exceeds value for money.

19 March 2020
Unprompted review
Rated 1 out of 5 stars

iTouch watch

iTouch watch
ABSOLUTELY USELESS! No support whatsoever, watch packed up after just two (2) months and the response was that I need to send it back to the U.S. and include $9.99 for the return but, if you read their terms and conditions it states that their warranty only covers the U.S!!
The response from their so called "customer service" was completely useless, and I'm not the only one who feels this way, check out the web site ReviewsTalk.

I WOULD NOT RECOMMEND ANYONE TO BUY ANY OF THEIR PRODUCTS!

3 August 2019
Unprompted review
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