I am starting to transfer my crypto assets from Alto/Public.com to iCapital. I opened my iCapial account 1 week ago. I love that I am able to work with humans, rather than AI chat bots (a Public.com... See more
Company replied
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See what reviewers are saying
I'm a new member and was in the process of opening a fresh IRA to transfer an old one to. Actually I was chatting with the chat bot to get some questions answered before continuing and Francisco calle... See more
I wanted to transfer funds from a 401k into a new Roth IRA with ITrustCapital and was nervous about making a mistake and Josh helped me in mins and it was extremely easy. I’m very glad I gave them a... See more
Company replied
This morning I called about my distribution and talked with Romeo. He explained to me in detail how long the process takes and what I should expect in the next couple of days. The frequently ask qu... See more
Company replied
Company details
Written by the company
iTrustCapital is an award-winning fintech software platform for digital assets. The company provides 24/7 access to dozens of cryptocurrencies and physical precious metals through Premium Custody Accounts for everyday investing, self-directed Tax-Advantaged Crypto IRAs for long-term retirement savings, and Treasury Accounts for businesses, trusts, non-profits, and other entities. Leveraging a highly secure closed-loop system, third-party US banks, custodians, and institutional storage providers to secure client assets, iTrustCapital delivers greater asset security and flexibility for retail and institutional clients alike.
Contact info
18575 Jamboree Road, 92612, Irvine, United States
- 866-308-7878
- info@iTrustCapital.com
- itrustcapital.com
You should know
5.0
Excellent
8K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Quick response
Francisco got back to me quickly and properly answered my question.
23 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Frank! We're glad Francisco was able to help you out. Feel free to reach out with additional questions.
Julian was very helpful in helping me…
Julian was very helpful in helping me get my new accounts set up.
24 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Nikki! We're glad Julian was able to assist you with the set up. Feel free to reach out with additional questions.
Josh was very helpful and it’s always…
Josh was very helpful and it’s always good to talk to someone in person. Thank you.
24 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Gary! We're glad Josh was able to help you out. Feel free to reach out with additional questions.
Mr. Jimbo
Mr. Jimbo, it was a absolute pleasure and honor to talk to this young man. I could be a little long-winded and confusing in my conversation, he was very patient and understanding. He was able to answer every one of my questions like a true professional. Absolute pleasure to talk to him. If anyone ever get a chance to talk to Jimbo you are in for a wonderful treat. He is very knowledgeable and understanding of your question and offer suggestions.
Thank you Sir, you deserve every promotion I trust capital has to offer, great jod. Great customer service.
Thank you Sir
24 April 2026
Unprompted review
Reply from iTrustCapital
Thank you! It’s wonderful to hear that Jimbo provided such a positive experience while answering all of your questions. Please feel free to reach out with any additional questions.
I have been having a hard time with my…
I have been having a hard time with my transfer of funds. Romeo Delavictoria was spot on with direction. Big thanks. 🙏 much appreciated
24 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Leslie! We're glad Romeo was able to assist with your transfer. Feel free to reach out with additional questions.
Romeo was a great deal of help…
Romeo was a great deal of help providing the information that I was looking for
24 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Ricky! We're glad Romeo was able to assist you. Feel free to reach out with additional questions.
Excellent customer service
Francisco was so helpful and made sure I hade all of the necessary forms in place. I really appreciate the time he and effort he took to make this a positive experience!
24 April 2026
Unprompted review
Reply from iTrustCapital
Thank you! We're glad Francisco was able to assist you and make this a positive experience. Feel free to reach out with additional questions.
I can’t say enough about ITrust Capital…
I can’t say enough about ITrust Capital and their Customer Service. Julian, Bobby and Chris just mention a few. Great experience. Thank you to all!
24 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Timothy! It’s wonderful to hear that Julian, Bobby, Chris, and the team made such a positive impression. Please feel free to reach out with any additional questions.
Another great customer service…
Another great customer service experience with iTrust Capital. Romeo was very helpful.
24 April 2026
Unprompted review
Reply from iTrustCapital
Thank you! We're glad Romeo was able to assist you. Feel free to reach out with additional questions.
Chris Lee was very helpful and…
Chris Lee was very helpful and knowledgeable. Chris answered all my questions. Very pleasant to talk with.
24 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Martin! We're glad Chris was able to assist with your questions. Feel free to reach out with additional questions.
Romeo with iTrust Capital was very…
Romeo with iTrust Capital was very helpful and knowledgeable in my IRA conversion today. He was very quick with responses and was an absolute pleasure to do business with. I look forward to having itrust manage all my future accounts.
24 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Dale! We're glad Romeo was able to assist you with the conversion. Feel free to reach out to us with additional questions.
Reply from iTrustCapital
Thank you for the kind words!
Darya, of excellence!
Darya was pleasant to speak with, and she helped resolve my issue in short order.
23 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Kevin! We're glad Darya was able to resolve your issue. Feel free to reach out with additional questions.
Francisco did a wonderful job with…
Francisco did a wonderful job with answering all my questions and ensuring my accounts were updated appropriately. Really enjoy this group of customer service agents, very helpful and knowledgeable of all their products.
24 April 2026
Unprompted review
Reply from iTrustCapital
Thank you! We’re glad that Francisco was able to answer all your questions and ensure your accounts were properly updated. Please feel free to reach out with any additional questions.
I’m loving iTrustCapital
I’m loving iTrustCapital. Had some questions so I gave them a call. Andrew was extremely helpful. Appreciate your help, and I’m looking forward to holding my Crypto IRA with you guys.
24 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Mike! We’re glad to hear that you’re loving our platform and that Andrew was able to provide the support you needed. Feel free to reach out with any additional questions.
Chris Lee was friendly and professional…
Chris Lee was friendly and professional in helping me resolve my issue.
23 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Jesse! We're glad Chris was able to resolve your issue. Feel free to reach out with additional questions.
Best customer service in the industry
Best customer service in the industry. You call, someone answers the phone! Rafael helped me avoid mistakes and to expedite the process. Highly recommended! Thank you!
23 April 2026
Unprompted review
Reply from iTrustCapital
Thank you. Bruno! We're glad Rafael was able to expedite everything for you. Feel free to reach out with additional questions.
Mr. Francisco
Started out rough but the job got done successfully. What more can I say. Mr.Francisco
23 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Eric! We're glad Francisco was able to assist you in getting the job done. Feel free to reach out to us with additional questions.
I really appreciate everyone at I Trust…
I really appreciate everyone at I Trust Capital. They are easy to get in touch with and very knowledgeable. I truly LOVE being able to talk to a stateside English speaking HUMAN. PLEASE NEVER CHANGE THIS!! Today Andrew V. totally went ABOVE AND BEYOND to help me through many challenges and issues I faced. Thank you Andrew!
23 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Kevin! We're glad Andrew was able to go above and beyond for you in resolving the issues you had. Feel free to reach out to us with any additional questions.
ITRUST has been great
Jonathan with itrust kept me informed and was very helpful in my IRA transfer. Itrust was very quick with all of their requirements and they were a pleasure to do business with. I look forward to having itrust manage my account.
22 April 2026
Unprompted review
Reply from iTrustCapital
Thank you, Blake! We're glad Jonathan was able to assist with your transfer. Feel free to reach out with additional questions.
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