Instant service from Katie at IttyBitty, as I'd entered the wrong house number. They've arrived within 3 days of ordering and the quality is fantastic! (That's coming from an Aussie who grew up with... See more
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See what reviewers are saying
I placed an order on 11th March for my Granddaughter for Easter clothes & my order is still processing ! I cant get hold of anyone, I've sent emails, posted on their Instagram asking for updates, stil... See more
I ordered my sons christening outfit. hadn’t read properly that they were handmade and can take upto 20 days to arrive. On contacting itty bitty explaining my situation Katie went above and beyond to... See more
Hasn't arrived yet as its out of stock , which shows it's a popular dress, bought it for my granddaughter 's christening in November. Have ordered from Itty Bitty before, ordered a coat for my grandd... See more
Company details
Information provided by various external sources
Itty Bitty Boutique home of beautiful children boutique clothes for baby girls & boys.
Contact info
Sussex House, 190 South Coast Road,, BN10 8JJ, Brighton, United Kingdom
- hello@ittybitty.co.uk
- ittybitty.co.uk
4.1
Great
188 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Got my babiie stroller come threw it’s…
Got my babiie stroller come threw it’s lovely! Also speedy delivery came within 2 days defiantly recommend!
12 April 2021
Unprompted review
Avoid cheap crap clothes
So i placed an order was told made to order yeah right . What a load of rubbish looks like chines import clothes rubbish . Half writing is shown on opposite side so top cant be worn . Wont refund as they reckon its l
Made to order and initials . Please dont waste your money on awful cheap clothing that is fit for the bin . You wont get a refund . You get fobbed off via emails all the time .
ÀVOID AT ALL COSTS CHEAP CRAP wondered how long it would be before you reply all the below info is rubbish and no i wont remove my review like you asked this morning
DO NOT BUY FROM HERE AT ALL
25 March 2021
Unprompted review
Reply from Itty Bitty Boutique Ltd
It is somewhat refreshing to receive a one star review, and not receive a load of abuse and name calling to go along with it. So thank you for that, however I do find this review unfair so will respond.
You would think we were the big bad monster picking on the little person, so lets put this in perspective...
The customer had ordered 2 items, the item in question is the very popular personalised Oh No Here comes trouble personalised Sweatshirt which is personalised with the Childs initials on the front.
This sweatshirt is made from :
80% Ringspun cotton
20% Polyester
and VEGAN PETA APPROVED which in summary a high quality item.
Just to show what sort of people we have to deal with we get an email "My clothes have arrived this morning the jumper is awful i want a refund"
We kindly explain that this is a personalised item and is exempt from being returned due to its nature and provided her with a link to the returns policy.
We then get the following reply "There is no where that states items cannot be returned thats fine i ll make sure the reviews and pictures show what awful products you sell"
We felt was unfair when the customer first sent an email, they also rushed to leave a negative review on Trust Pilot at the same time.
In responding to this review we can only suggest that she is unhappy that the writing is on the back? which is why she has written Half writing is shown on opposite side so top cant be worn?
We have numerous photos showing that the writing on the back along with the personalisation on the front - This is the style and is cleary shown prior to ordering.
In summary weI do feel the way the customer rushed in the first instance to leave a 1 star review the same day they sent their first email, and also by leaving this review which contradicts their main issues and concerns, is grossly unfair and unreasonable.
Amazing
I have purchased items from here many times, and have loved all of them. Quick delivery, amazing products, and great customer service.
22 March 2021
Unprompted review
Excellent service & very fast delivery!!
6 March 2021
Unprompted review
Amazing amazing quality of clothing and…
Amazing amazing quality of clothing and customer service!!
I stupidly left my baby girls birthday outfit very last minute and I ordered from here it should have taken 21 days but I emailed and explained and they sent out next day amazing service and amazing clothing!!
4 March 2021
Unprompted review
Beautiful boots
Beautiful boots, great customer service, quick delivery! Couldn’t fault them!
28 February 2021
Unprompted review
Loved my daughters personalised…
Loved my daughters personalised tracksuit absolutely gorgeous and great customer service
19 February 2021
Unprompted review
Bought a buggy from here
Bought a buggy from here , ordered the Sunday evening and got delivered the Tuesday , very fast! I didn’t get a confirmation so contacted them, they were more than happy to help and supplied me with a tracking number, very nice customer service. Will be back.
20 January 2021
Unprompted review
Brilliant service
Brilliant service! Stroller was dispatched the same day I ordered, and received within 2 working days.
13 January 2021
Unprompted review
Hat and gladiator sandals
Have received my order today and I have to say the hat is absolutely gorgeous. Really lovely quality and the personalisation on the initials is nice and sparkly. The gladiator sandals are so cute, didn’t realise they had glitter on them but it makes them stand out so nice bonus. Can’t wait for summer so my little girl can wear them.
8 January 2021
Unprompted review
Good quality and fast delivery
Good quality and fast delivery. My daughter loves everything I have purchased from this site so far
18 December 2020
Unprompted review
Bow hat
I received my daughter's personalised bow hat on Thursday I'm so pleased with it! Amazing service and amazing products. I will definitely be ordering other colour hat! Thank you so much itty bitty X
21 November 2020
Unprompted review
Ordered 2 amazing winter hats from…
Ordered 2 amazing winter hats from here. Both beautiful quality and value. My little girl adores them!! Get ordering mummies!! Xx
19 November 2020
Unprompted review
I ordered my order weeks and weeks ago…
I ordered my order weeks and weeks ago I've had no confimation to say when my order will be arriving and I have been ignored countless amounts of time I've sent so many orders I can't find a contact number, disgusting customer service
18 November 2020
Too cute
Really helpful via social media, speedy delivery and the cutest outfit!
7 November 2020
Unprompted review
Lovely item for our nephews first…
Lovely item for our nephews first birthday. I had a query as to when the item would arrive and received an immediate and friendly reply. Would definitely recommend Itty Bitty Boutique, and will be using them in the future.
27 October 2020
Unprompted review
Customer service was excellent after a…
Customer service was excellent after a mistake i made , very quick to help rectify even tho it was no fault of theres and purely mine would highky recommend this business.thank you soo much
23 October 2020
Unprompted review
Absolutely lovely experience with this…
Absolutely lovely experience with this company, contacted out of working hours for support and they got back to me instantly over via social media with my query. Was a little weary due to the reviews from before but let me tell you they are such an amazing company, lovely staff, lovely service, polite and friendly, email confirmation is so pretty and instant. I ordered mybabiie stroller on Thursday 1;40pm it came Friday by 12pm next day, fantastic delivery time. Will definitely be recommending and purchasing again. Thank you 💞 🦄
9 October 2020
Unprompted review
Always amazing service!
I have bought a number of items from Itty Bitty and am always so impressed with the quality of the clothing, and the excellent customer service. Fast shipping, clear communication, and amazing products.
25 September 2020
Unprompted review
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