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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the team's efficiency, helpfulness, and quick response times in resolving issues. Many people appreciate the product's functionality, ease of use, and regular updates, finding it a reliable and effective tool for their needs. The user experience is often described as straightforward and intuitive, making the software accessible even for beginners. However, some customers also noted issues with license activation, particularly after reinstalling operating systems or migrating to new computers, experiencing difficulties with license management. A few other people also felt that customer support was occasionally difficult to reach or unresponsive through traditional channels, requiring public reviews to get attention.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting its responsiveness and... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the product as a "set it and... See more

Response time

Users describe positive interactions with response times. Many customers praise the prompt and quick... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the quick resolution... See more

User experience

Consumers find the user experience to be positive, highlighting its ease of use and intuitive design. Many... See more

Based on these reviews

Rated 5 out of 5 stars

iTubeGo does exactly what it claims to do and is very effective. The GUI is easy to use and options are straightforward. It is updated frequently which shows me the developers care about their product... See more

Company replied

Rated 5 out of 5 stars

I’ve been using this software for several years now, and it has consistently performed flawlessly. It’s simple to use and makes downloading from different sources quick and hassle-free. Recently, I ra... See more

Rated 5 out of 5 stars

Bought iTubeGo 5 years ago. Fantastic downloader, regular updates to fix reported bugs. The best thing is it's customer service, less tha 12 hours reply and very helpful. I'm based in the UK and aroun... See more

Company replied

Rated 5 out of 5 stars

This is my third interaction with the staff. Excellent communication from the company when issues came up while downloading. They were very quick to fix all issues. I wish I had the name of the pe... See more

Company replied


Company details

  1. Software company

Information provided by various external sources

Powerful music and video downloader, download from YouTube, Dailymotion, Facebook, Spotify, Amazon, SounClound and 1000+ streaming websites without quality loss, convert to MP4, MP3, HD MP4 on Windows/Mac.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Registration fixed!

Customer service (Sharon) was very helpful and solved my issue relatively quickly. Thanks so much!

9 October 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Gary,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iTubego Support Team

Rated 5 out of 5 stars

customer service was fantastic and…

customer service was fantastic and dealt with my problem very quickly. And the software is very easy to use.

11 October 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Garry Brothwell,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iTubego Support Team

Rated 5 out of 5 stars

Excellent support team.

9 October 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear k sundara babu,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iTubego Support Team

Rated 5 out of 5 stars

Worth purchasing.

This is a great app that I purchased some time ago. Works as described most of the time. The odd time there's an issue, I contact customer service and receive a prompt response. So far, after following instructions, all problems have been resolved to my complete satisfaction.

4 October 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased a new computer and…

I recently purchased a new computer and migrated all my software over to it. The Itubego software would not activate so I contacted support.
Sharon from technical support responded quickly and I was able to activate the software.
Thank you
Richard Morden

7 October 2025
Unprompted review
Rated 1 out of 5 stars

Poor support

I purchased a lifetime license for one pc. After activating it a few time always on the same machine now i receive an activation error. " Exceeded number of maximum activation" Contacted support and surprise nobody answers my emails any more.
Pay attention when purchasing you might be in for a surprise of not being able to use the license you paid for after a few activation's.

Oh, look! A reply. It only took posting a 1-star review to get the support I was trying to get through private emails for ages.

They did reset the code, thanks. But my original warning stands for anyone else reading: be aware that their "lifetime license" for one PC can still lock you out after a few activation's on the exact same machine.

And "customer support" apparently means "public relations team."

Update:

Last I checked, no time zone on Earth is 5 days long. I emailed you on Oct 5th and again on Oct 8th. You only replied on Oct 10th after this review went live.

You didn't reply to my email; you replied to my public review. Thanks for fixing it, but let's be honest about why.

2 October 2025
Unprompted review
iTubeGo logo

Reply from iTubeGo

Dear Pasare Cristian,
I apologize sincerely for the inconvenience caused.
There may be a delay in replying due to time zone differences.
We have help you reset the registration code and replied your email after you sent the email to us.
Many thanks for your understanding.
iTubego Support Team

Rated 5 out of 5 stars

Great Service

My iTubeGo inexpiably stopped working no idea why. Sent them an email and with their help they sent me a revised version to download. Downloaded and back working. Great service.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

I needed assistance after a hacker…

I needed assistance after a hacker attack and the iTubeGo support reacted swiftly and friendly to replace my mail address and registration.
The software itself has always been very reliable and the company is working on updates frequently.

21 September 2025
Unprompted review
Rated 5 out of 5 stars

iTUBEGo SUPPORT TEAM

iTUBEGo SUPPORT TEAM
HELPED ME FIX A VIRUS THAT WAS
CAUSING iTUBEGo NOT TO WORK PROPERLY... THEY SENT ME A NEW iTUBEGo LINK & NOW iTUBEGo WORKS LIKE A CHAMP!!! I'VE HAD iTUBEGo FOR 4 YEARS NOW, & LOVE iTUBEGo, SHARON & THE iTUBEGo SUPPORT TEAM!!!

18 September 2025
Unprompted review

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