Ivory Rose Reviews 110

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the refund process, frequently reporting difficulties in receiving their money back even after confirmed returns. People also found the return policy problematic, encountering difficulties with the process itself. Issues with orders were common, including incorrect items being sent or items never arriving. Furthermore, consumers were unhappy with the products, often citing issues with sizing discrepancies and quality. A significant number of reviewers also highlighted a complete lack of communication from the company, with their attempts to contact customer service via email, phone, and social media going unanswered. However, some customers did find the products to be of good quality, particularly their bras and bikinis, and a few mentioned positive experiences with returns in the past.

What people talk about most

Refund

People report widespread dissatisfaction with the refund process. Many customers state they have not received... See more

Return policy

Customers consistently express dissatisfaction with the return policy and process. Many reviewers report... See more

Order

Customers consistently note negative experiences with order fulfillment and returns. Many reviewers report... See more

Product

Reviewers mention negative feedback about the product. Many customers report issues with sizing, stating that... See more

Customer communications

Users describe negative interactions with contact. Many reviewers report that the company ignores all forms... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Item purchased via ASOS & supplied by Ivory Rose. Delivered on 12th Jan & returned 15th Jan. All tracking info supplied & it’s been confirmed as delivered on 16th Jan by DPD. It’s now 3rd March & no r... See more

Rated 1 out of 5 stars

I placed an order through ASOS and had to return the item to Ivory Rose as it didn't fit. Despite DPD tracking confirming the item had been delivered on 2nd Sept I've STILL not received my refund from... See more

Rated 1 out of 5 stars

They sent me the wrong item, so i returned it and DPD confirmed it had been delivered on 29/08/25. Since then I have heard nothing despite messaging them on email, website query form and social media.... See more

Rated 1 out of 5 stars

They've stolen my money!! I ordered in November via ASOS but returned directly to Ivory Rose (as per the instructions) - I never received my refund, I've tried to contact them loads of times and no re... See more


Company details

  1. Underwear shop

Written by the company

Ivory Rose specialises in fuller bust lingerie selling cup sizes DD-G as well as a fashionable nightwear and swimwear range. Our main aim is to sell high-quality fuller bust and curve lingerie, swimwear and nightwear at an affordable price.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

110 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing affordable bras and good customer service!

The ordering process was nice and easy, and I was extremely pleased with my purchase! These are some of the most comfortable bras I have ever tried, and they make me feel cute and sexy while still being comfortable. One thing I had trouble with is the tracking number, but I got it right after I reached out and requested it. Why wouldn't you give the tracking number along with the confirmation of the order? The customer service was great and very quick.

22 July 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Super cute products and a really great brand. The fit is perfect apart from some minor inconsistencies between different styles but that is to be expected. Shipping was super quick and they provided solid updates. Overall, excellent service.

17 July 2020
Unprompted review
Rated 5 out of 5 stars

Perfect!

I can never find anything in my size, but my Ivory Rose bra fit perfectly. Good quality and very comfortable. Would order again for sure!

3 July 2020
Unprompted review
Rated 5 out of 5 stars

Ivory Rose Lingerie

I keep getting prompts to write a review because I bought two products from Ivory Rose Lingerie, but I'm unsure if I am reviewing the products, because both would need separate reviews, or the company.

So as a brand, Ivory Rose Lingerie is great, I love the range, they use realistic models that most of us can relate to.

I have left a review of one of their bras on the website directly, so I won't review those again.

The one negative, and for me this really sours the experience, is the amount of times you are asked for a review, I did respond to their own request, but now Trust Pilot too?
When I find a way to turn these prompts off I will, because just because I bought a bra from you doesn't mean I want to dedicate my life to you.

28 June 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely in love with my new lingeriE

Absolutely in love with my new lingerie from Ivory Rose. This is the first time I’ve ever ordered from this website and I’m impressed. It’s so difficult to find, pretty, sexy and durable lingerie for us bigger busted girl, but with Ivory Rose I think I’ve found that place. I’ll 100% be shopping again !

16 June 2020
Unprompted review
Rated 4 out of 5 stars

I love this lingerie brand but...

I love this lingerie brand, only reason why I can’t give 5 stars is because even though they’re a fuller bust brand they only cater up to a GG cup.

16 June 2020
Unprompted review
Rated 5 out of 5 stars

Comfortable pretty underwear at a great price

Really easy to use the website, really nice choice in underwear and it looks great. It feels comfortable and amazing affordable prices.
I have bought bras after having a baby so I had to try and guess my bra size which wasn’t easy, I looked at the measurement guides but wasn’t able to work out my new cup size which was tricky especially in lockdown. Easy to return the items I didn’t want and It was nice that the label was pre-paid which helps. I also love that the models are not stick thin and they are gorgeous, which enables body confidence for anyone buying the products. Thank you! Would highly recommend!

31 May 2020
Unprompted review

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