Great product! And when I need to talk you are there! The only things its disapointing it's when you choose ups to deliver they delayed the package every time🫤
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Review summary
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I have been using your products successfully for 2 years.
Company replied
There delivery and there prices
The product has satisfied my needs greatly by keeping me satisfying my love
Company replied
Company details
Written by the company
Jack Health is Canada's online clinic for men's health. We connect Canadian men with licensed doctors and nurse practitioners for care that used to mean a waiting room, all from your phone or laptop. We offer treatment programs for erectile dysfunction, premature ejaculation, testosterone (TRT), hair loss, weight management, skin, migraines, allergies, PrEP, and longevity. Every program starts the same way: a short online medical assessment, followed by a one on one review from a licensed Canadian clinician. If a treatment is appropriate for you, your prescription is filled by a licensed Canadian partner pharmacy and shipped directly to your door in plain, unmarked packaging. Our care team is available through secure messaging for ongoing support, so you are never just left with a prescription and no one to ask questions. For programs that include lab work, like weight loss, testosterone, and longevity, we build your plan around your own biomarkers rather than a one size fits all approach. We are 100% Canadian owned and operated, and every clinician and pharmacy in our network is licensed to practice in Canada. Jack Health is available across every province and territory, with a small number of programs, including TRT, Longevity, and Weight Loss, not currently offered in Quebec, Manitoba, New Brunswick, Nova Scotia, Yukon, or Prince Edward Island.
Have better sex with personalized treatments
Written by the company
- Get personalized ED treatment prescribed online in Canada
- Our medical team will review your health history and prescribe personalized treatment options. We will prepare your prescription and ship it directly to your door. Free and discreet. Send us a message at anytime if you have questions, or want to update your plan.
Free Canada-wide discreet shipping
Ships within 3 to 5 days.
If approved, your medication will be shipped within 3 to 5 business days.
Contact info
222 Bay St, Suite 3000,, M5K 1E7, Toronto, Canada
- hello@jack.health
- jack.health
Take charge of your health.
4.4
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically takes over 1 month to reply
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Although not achieving a hard erection…
Although not achieving a hard erection it helps with a soft erection
11 July 2025
It's worthy 💪.
10 July 2025
Signed up then no communication
Signed up and paid but there are not next steps for my treatment. No communication. Nothing.
5 July 2025
Absolutely enjoyed using Jack health
Absolutely enjoyed using Jack health. First, after i paid for my program, I got a lab requisition in my inbox and i went to the lab to do the test, when the results were ourt, I and the doctor chatted about the results in my Jack account. I liked that i did not have to leave home or pay any extra consultation fee to review my result. The whole process from start to when I got the meds took about 4 days, but this was because i had to do a test, without the test, its basically 36 hours from when i placed the order to when it got to my house. Also the packaging is very plain.
14 July 2025
Information on the products is quite…
Information on the products is quite limited. Relatedly, clicking on anything just puts the product in your Cart rather than providing information about the product. In general I find the website and how the product offerings are displayed to be quite confusing.
9 July 2025
Reply from Jack Health
Thank you for your feedback! We’re glad you found our service efficient and professional. We appreciate your support!
Sincerely,
The Jack Health Team
From when I ordered I received updates…
From when I ordered I received updates and the delivery was really quick they did what they promised
8 July 2025
Reply from Jack Health
Thank you for your kind words! We’re glad to hear you received timely updates and that your delivery was quick and reliable. Doing what we promise is important to us, and we appreciate your trust.
Sincerely,
The Jack Health Team
Reply from Jack Health
Thank you for your wonderful feedback! We’re thrilled to hear you consistently receive excellent service and quick responses from our team. Your satisfaction means a lot to us.
We’re here whenever you need us!
Sincerely,
The Jack Health Team
Rough start but service has improved a…
Rough start but service has improved a lot lately!
4 July 2025
Reply from Jack Health
Thank you for your honest feedback! We’re glad to hear you’ve noticed improvements in our service recently. We’re committed to continually enhancing your experience and appreciate your patience along the way.
Thanks for sticking with us!
Sincerely,
The Jack Health Team
Easy and fast with médical support and…
Easy and fast with médical support and privacy
5 November 2024
Reply from Jack Health
Thank you for your kind words! We’re glad to hear you found our service easy, fast, and respectful of your medical privacy. We’re here whenever you need us!
Sincerely,
The Jack Health Team
Jack health is good,but delivery by…
Jack health is good,but delivery by FedEx is not.
I have requested many times for delivery to be held at a FedEx pickup location but it still shows up at my door
5 July 2025
Reply from Jack Health
Thanks for the kind words about Jack Health! We’re sorry to hear FedEx hasn’t quite delivered on delivery preferences. We understand wanting your package to be waiting safely at a pickup location instead of your door.
We’re working closely with FedEx to improve this experience and make sure delivery instructions are followed more reliably. Your feedback helps us keep pushing for better service.
Thanks again for your support and patience — we appreciate you sticking with us!
Sincerely,
The Jack Health Team
The questionnaire I had to fill out…
The questionnaire I had to fill out just to get my refill was very annoying. Either make the questions more appropriate for refill customers or here's a thought... Just ask if anything's changed or in need of change like a doctor would.
5 July 2025
Reply from Jack Health
Thanks for sharing your feedback — and we hear you. We’re sorry the refill process felt frustrating. You're absolutely right that it should feel quick and tailored, especially for returning patients.
We’re actively working with our clinical team to streamline the refill questionnaire and make it more relevant — especially when no major changes are needed. Your suggestion is a good one, and it’s something we’ll take into consideration as we improve.
We truly appreciate you taking the time to let us know — and we hope to make your next experience a much smoother one.
Sincerely,
The Jack Health Team
Unreliable Service and Poor Support: Avoid if Time Matters
I’ve used Jack Health twice now, and both experiences have been frustrating. Approval takes longer than expected, and once the prescription is approved, the issues don’t stop there. Both times, they submitted the wrong shipping address—even though I entered it correctly—causing delays of several days.
Their online chat support is painfully slow, often taking hours or even days to respond. When they do reply, the help is minimal and usually redirects the problem elsewhere.
The shipping partner they use is worse. They require you to confirm delivery details, but when there’s an issue—like needing to update your address—they’re unable or unwilling to make changes, leaving you stuck in limbo.
There’s no sense of urgency or accountability on either end. If you need your medication quickly or value basic customer service, I wouldn’t recommend Jack Health.
30 June 2025
Reply from Jack Health
Thank you for taking the time to share such detailed feedback — we’re truly sorry for the frustrating experience you’ve had. This isn’t the level of service we strive to deliver, and we take your concerns seriously.
The delays in approval, repeated address errors, and difficulty getting timely support are not acceptable, and we understand how that can impact trust — especially when you're relying on your medication. We also hear your concerns about our shipping partner and agree that delivery updates and changes should be easier to manage.
We’re actively working to improve communication across our support and fulfillment teams and are reviewing both our shipping and customer service processes to ensure they’re faster, more reliable, and more accountable.
If you’re open to it, we’d really appreciate the opportunity to make things right — please feel free to reach out to [support email or phone]. Your experience matters, and we’re committed to doing better.
Sincerely,
The Jack Health Team
Reply from Jack Health
Thanks for sharing your feedback. We’re sorry to hear that the delivery experience with FedEx didn’t meet your expectations — we know how frustrating delays or issues with shipping can be.
We’re actively working with our shipping partners to improve reliability and speed. If you have any specific concerns or if there’s anything we can do to help with your current order, please don’t hesitate to reach out at [support email/phone].
We appreciate your patience and hope to provide a better experience next time.
Sincerely,
The Jack Health Team
Customer service is terrible
Customer service is terrible, response time is very long up to more than 24 hours, very bad service
30 June 2025
Reply from Jack Health
We’re really sorry to hear about the long wait times you experienced — that’s not the level of service we aim to provide. We know how important it is to get timely support, and we apologize for the frustration this caused.
We’re actively working on improving our response times and overall customer experience. Thank you for your feedback — it helps us do better.
Sincerely,
The Jack Health Team
Always a good experience and great service
JH has been a reliable service provider. I don't have to worry about renewals as they're automatic. If I have any questions or issues, they follow-up very fast.
30 June 2025
Reply from Jack Health
Thank you for your wonderful feedback! We’re glad to hear you find our service reliable and appreciate the convenience of automatic renewals. Providing fast follow-up is very important to us.
We’re here whenever you need us!
Sincerely,
The Jack Health Team
Reply from Jack Health
Thanks for your feedback! We appreciate the suggestion to use FedEx or UPS for delivery. We’re always looking for ways to improve the shipping experience and will share this with our logistics team.
Thanks for choosing Jack Health!
Sincerely,
The Jack Health Team
The beginning of the ad is in french
The beginning of the ad is in french, the continuity is in english. It is suppose to take a few minutes, the continuity has too many questions which is not related to health. Made me doubtful of the veracity of your site. Sorry but my husband will go to the doctor which will take much less time.
1 July 2025
Reply from Jack Health
Thank you for sharing your experience — and we’re sorry to hear it left you feeling uncertain. We understand how frustrating it can be when expectations around language, timing, and relevance aren’t met.
Our goal is to make care accessible, safe, and thorough, which is why the medical intake includes detailed questions — though we understand it can sometimes feel like too much. We're also working on improving the consistency of our site and ads, especially in bilingual regions like Quebec, and your feedback is a helpful reminder of how important that is.
We completely respect your decision, and we appreciate you giving us a try.
Sincerely,
The Jack Health Team
Reply from Jack Health
Thank you for your great feedback! We’re happy to hear you trust our service and product. Your support means a lot to us!
Sincerely,
The Jack Health Team
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