Jamie kay Reviews 

Very fast response to update my contact details via email contact, thank you! Very friendly customer support when contacting them previously too

My gift card wasn’t working at checkout so I emailed the team and they were so on to it and sent through one that worked quickly enough that the sizes we were after didn’t sell out. Very grateful for the genuine, kind and friendly team.

I had a great experience returning some clothes I bought for my son that had sizing inconsistencies. The customer service was outstanding — they didn’t question the return at all, and were incredibly polite, helpful, and quick to respond to all my questions. Everything was handled smoothly and professionally. It’s refreshing to deal with a team that truly cares about their customers. Highly recommend!

After realising my shipping details were old and outdated, i contacted the The JK team and they were so promt of adjusting my order details instantly to ensure there were no complications receiving my order.

Thank you so much JK team.

I’ve been a devoted Jamie Kay customer since 2013, when I was pregnant with my first child. Over the years, I’ve continued to admire their timeless, beautifully crafted designs and have introduced many friends to the brand. In my 12 years of loyalty, communication with Jamie Kay has consistently been exceptional—always prompt, kind, and helpful.

Now, as a mother of five, it’s incredible to see my youngest—just one year old—wearing pieces passed down from his four older siblings, all still in beautiful condition. As a teacher, I especially appreciate how well the clothes hold up: I can send my kids to school in Jamie Kay knowing they’ll come home messy, and the outfits will still wash up beautifully. They’ve become our go-to not just for everyday wear, but also for special moments—Jamie Kay pieces are always my first choice for family photos.

I truly can’t speak highly enough of the brand and its dedicated team. I’m so excited for the new storefront and look forward to continuing to support this wonderful company.

Very helpful and resolved my issue quickly

I emailed not knowing what size shorts I had ordered since the order was over a year ago. I emailed the team and they quickly responded able to help me find the order to figure out what size I had ordered and were so lovely helping. I truly don’t have anything they could improve on

I ordered some boots and clothes. I realised the next day that EU29 was not a 9 converted. I emailed Jamie kay and they emailed me straight back within the hour and put my order on hold and gave me an option to cancel and reorder. This saved me money on postage having to send back and wasted time as the order is birthday presents! Amazing response!! So so so happy!

Definitely one of the best online responses times. Would highly recommend. Beautiful clothing, hats, and socks. A++++

I ordered a few items and accidentally ordered a size 0-3 months for one which is the auto selected size, but I needed age 1 for my daughter. I emailed and firstly just keep getting a very abrupt, unfriendly generic responses which had clearly been copy and pasted by the customer service employee. I asked for a more tailored response to my question and they said I could have a store credit. I think this is disgusting and money grabbing, given it was clearly a mistake and I ordered the correct size after too. The packaged is fully sealed, untouched so can be re sold again. There’s no reason why I couldn’t have been offered a refund at good will.

The sizing of the clothes is terrible. It’s like a game of roulette as to whether the clothes will fit. The customer service is unhelpful. They also say they offer change of mind returns (but not on sale stuff) but their stuff is on sale most of the time, so it’s actually really hard to return something that doesn’t fit due to their sizing roulette

I needed assistance with sorting my account and the response was very quick especially considering there is a huge sale on at the moment too! Everything was sorted for me and I'm very happy. Thank you

Great quality and great customer service!! My package got lost and returned to sender. Customer service was extremely quick to respond to all of my correspondence and my package was resent. They went above and beyond to ensure shipping was not delayed much more. I loved everything I ordered, the clothing was so soft and everything matched so well together. 10/10

Easy website to navigate and excellent customer service provided also with any inquiries. Gorgeous array of clothes and fantastic quality

Sadly, I purchase non-sale gifts for my husband to take to the UK for a new baby next weekend. Ordered 12 days ago and order not even processed, so impossible for it to arrive in time. No warning or mention of delivery times being over 2 weeks which should be ample within New Zealand. I have emailed several times and no phone number to call or customer service available, just same email saying 7-10 days to process order. I am on day 12. I wish to cancel the order as now too late. No possibility to do this.

Hi there i put in the wrong the email on a very busy time for shopping as there was a big sale on! And they replaced the emailed an replied pretty fast was happy with the service

The voucher isn’t working on my app so I have contacted customer service and they have been amazingly helpful. They have sorted it out straightaway and I was still able to purchase my daughter’s essentials😍

Everything was handled with care. Great communication when it came to posting.

Prompt shipping, beautiful clothes