Jane Clayton & Company Reviews 

716
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service, mentioning the large selection of gorgeous fabrics and wallpapers to choose from. People also appreciate the prompt and helpful sampling service, noting that the samples arrive quickly and are presented in a wonderful way. However, some people mentioned that delivery times were occasionally slow, leading to unexpected waiting periods for their purchases. Reviewers also noted instances where specific orders took longer than anticipated to arrive, causing frustration with shipping updates. Additionally, a few consumers pointed out that certain fabric samples were not large enough to fully appreciate the design.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the gorgeous, high-quality... See more

Delivery service

Customers consistently note positive experiences with delivery service, expressing satisfaction with orders... See more

Order

Reviewers mention ambiguous feedback about order, noting that while samples and some items arrive promptly,... See more

Quality

Clients share positive opinions on quality, consistently highlighting the beautiful selection of high-end... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Jane Clayton had the wallpaper we had difficulty sourcing in the colourway we wanted. We didnt realise it had been dispatched under another company name which caused confusion but delivery was under 5... See more

Rated 4 out of 5 stars

Almost perfect. The Lelivere fabric is 5 stars and arrived quickly considering it was coming from France. Not so happy that when I encountered an issue when placing the order (it was a bank check... See more

Rated 5 out of 5 stars

Bought a large Rug online Sunday the good quality thick non slip underlay arrived Tuesday the Birkdale beige Asiatic rug arrived Wednesday it’s gorgeous soft but very durable, this company knows how t... See more

Rated 5 out of 5 stars

I ordered several samples if fabric for a bedroom Roman blind. All the fabrics are beautiful,good weight and will make lovely blinds, I'm just now spoilt for choice but will order once I have decided... See more


Company details

  1. Decoration and Interior Design Store

Written by the company

Jane Clayton started making curtains at her kitchen table in the late 1970s; her devotion to superior quality and craftmanship earning her an esteemed reputation in the interior design community. Fast-forward 40 years and Jane Clayton & Company is one of the most well-respected names in the world of fabric, wallpaper and made to measure furnishings. Since 2013, Jane Clayton & Company has been headed up by Jane’s son Bertie whose vision for a more inclusive approach to interior design has resulted in a diverse but carefully curated collection. Our range of fabric, wallpaper and made to measure pieces now features over a hundred brands and caters to a variety of tastes and budgets, from coveted high-end designers to emerging independents and popular household names. With dozens of new collections added each week, there’s always something new and unexpected to discover.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

716 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(716)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Beautiful blind which, when we finally put it up, fitted perfectly and completes our kitchen. Very happy with the whole process from putting in the order to receiving the finished item.

5 May 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful rug. Good communication!

I ordered a rug from Jane Clayton . Unfortunately after I’d ordered I was told it was out of stock and wouldn’t be available for 6 weeks. I agreed to wait. Whenever I contacted them I got replies within a day or so and they were very helpful and courteous.
I love the rug and despite the delays I would order from them again.

18 September 2026
Unprompted review
Rated 1 out of 5 stars

Be careful when you order

Be careful when you order, if unused items are not returned within thirty days, you are stuck with it, and their wallpaper calculater always gets you to overorder, and then you are stuck with a roll of £200 wallpaper, and they just bat you off, not interested go away..you are past the 30 day deadline, their telephone attitude just stinks

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Great choices, self-explanatory ordering process

Very simple to use website. Lots of appealing products. I ordered several samples and they came in the mail in a helpful folder which looked like something it would be good to have for a professional keeping track of individual clients and their preferences.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Great sampling service

Great sampling service. Had a phone call to discuss suitability for bathroom and received good advice. Will be following up with a purchase!

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazingly efficient

Amazingly efficient. Ordered and requested order to be delivered quickly as we were moving. Arrived in record time. Thank you for taking my request into account and being so helpful with messages and responses.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Very prompt service excellent delivery time
Was kept in touch as to when me delivery was arriving

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Wallpaper reorder to finish job

I had to order one extra roll as I had miscalculated and it arrived within three days which was wonderful to finish the job. Fabulous service will buy from Jane Clayton every time. Thank you! Also, when I wrote with a question the customer service team answered quickly . I really appreciated that too, yes highly recommend!

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent fabric

Excellent fabric at a very good sale price. Very well packed and came on a roll which is the best way to handle and store fabric. Arrived promptly. Very pleased. Thank you.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Bought a large Rug online Sunday the good quality thick non slip underlay arrived Tuesday the Birkdale beige Asiatic rug arrived Wednesday it’s gorgeous soft but very durable, this company knows how to get it right and they were cheaper for the same item. Will use them again.

12 August 2026
Unprompted review

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