Japan Rabbit Reviews 3,115

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 418 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the smooth and easy ordering process, highlighting the clear communication and helpfulness of the service. Many appreciate the fast and reliable shipping, with items arriving in perfect condition due to excellent packaging. The company is often recommended for its ability to secure hard-to-find items and its overall professional approach. However, some customers also noted occasional delays in the shipping process, particularly with the transition from packaging to actual shipment. A few other people also felt that there were hidden fees and unclear information regarding storage times, and one person reported being charged twice without order updates.

What people talk about most

Service

Users describe positive interactions with service, highlighting its ease of use, speed, and helpfulness. Many... See more

Product

People report positive experiences with product, often praising the careful packaging and the pristine... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast shipping and a... See more

Order

Customers had positive experiences with order, praising the simple and smooth ordering process, as well as... See more

User experience

Clients share positive opinions on user experience, consistently describing it as easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They're one of the few games in town if you want stuff from a lot of JP retailers. I'll just say that they've bought and then shipped everything I requested without issue either buying it or any probl... See more

Rated 5 out of 5 stars

We love Japan Rabbit! Everything is smooth from start to finish. Super fast shipping--we tend to have our items in the States 2-3 days after departure from Japan. Everything is packed well and items h... See more

Rated 5 out of 5 stars

Japan Rabbit have been helpful as I learn to navigate the web better in Japanese. They are happy to help me with my purchases whether they are on a standard “buy it now” site or auction style pag... See more

Rated 5 out of 5 stars

I've been using Japan Rabbit for about 5 years regularly, primarily for items that require pre-ordering with significant lead time. They've always been trustworthy and provided helpful service when th... See more


Company details

  1. Shopping Centre
  2. Collectibles Shop
  3. Jewellery Buyer
  4. Men's clothes shop
  5. Musical instrument shop
  6. Ladies' clothes shop

Written by the company

Here is a comprehensive, keyword-optimized company description designed to boost your visibility in Google search results. This version expands on your original points but specifically targets high-volume search terms like "Mercari proxy," "Yahoo Auctions Japan," "package consolidation," and specific product niches (JDM, Anime, etc.) which are crucial for SEO. Japan Rabbit - Official Trustpilot Description Japan Rabbit is the world’s leading proxy buying service and personal shopper for Japan, dedicated to making Japanese products accessible to customers worldwide. Formerly known as White Rabbit Express, we have been the most reliable bridge to Japan’s domestic market since 2005. We handle the entire buying process—ordering, payment, warehousing, and international shipping—so you can shop from virtually any Japanese online store or auction site, even those that do not ship overseas or accept foreign credit cards. Buy from Thousands of Japanese Shops We provide seamless access to Japan's largest marketplaces and exclusive retailers. Whether you are hunting for rare collectibles, second-hand deals, or new releases, we help you buy from: Mercari Japan: The ultimate destination for pre-owned goods and rare finds. Yahoo! Auctions Japan: The standard for auction bidding on vintage items. Major Retailers: Amazon Japan, Rakuten, Zozotown, Surugaya, Premium Bandai, Animate, Pokemon Center, Comiket, and thousands more. What We Can Find For You Our customers use Japan Rabbit to import a vast array of goods that are difficult to find internationally: Anime & Otaku Goods: Figures, manga, doujinshi, and limited-edition merchandise. JDM Car Parts: Rare automotive parts and accessories directly from Japan. Fashion & Streetwear: Exclusive Japanese clothing brands, Lolita fashion, and sneakers. Music & Instruments: Vintage guitars, synthesizers, vinyl records, and audio equipment from stores like Digimart. Traditional Goods: Ceramics, tea sets, stationery, and Japanese snacks. Why Choose Japan Rabbit? Package Consolidation: We receive your items at our Tokyo warehouse and combine multiple orders into a single shipment, saving you significant money on international postage. Flexible Shipping: We offer a wide range of shipping carriers including FedEx, DHL, and Japan Post (EMS, Airmail, Surface) to fit your budget and timeline. Smart Bidding: Our system allows for real-time and snipe bidding on auctions to help you win without overpaying. Bilingual Support: Our expert team is based in Tokyo and provides native-level support in English and Japanese, handling seller communications and inquiries on your behalf. Payment Freedom: We accept international credit cards, PayPal, and more, handling the domestic Japanese payments (furikomi, konbini) so you don't have to. Let Japan Rabbit be your gateway to Japan's unique shopping experience. We remove the barriers of language, payment, and logistics, delivering Japan to your doorstep with speed, safety, and reliability.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

Very easy service to use. Great communication at each step. Very happy I went with Japan Rabbit. I will use them again.

28 March 2026
Rated 5 out of 5 stars

easy shipment

I have used the sister company blackship, but japan rabbit is good for places that don't have a payment method I can use.

27 March 2026
Rated 5 out of 5 stars

Happy Customer for 5 years

I've been using Japan Rabbit for about 5 years regularly, primarily for items that require pre-ordering with significant lead time. They've always been trustworthy and provided helpful service when there have been hiccups with vendors. They're also quite fast to pack and ship items and generous with the free storage period. I've used other proxy services and Japan Rabbit is still my first choice.

27 March 2026
Rated 5 out of 5 stars

Quick and helpful

This was my second order with Japan Rabbit. The ordering process went smoothly and support was quick to respond and answered my many questions thoroughly. The handling fees were reasonable and transparent.

26 March 2026
Rated 5 out of 5 stars

Reliable and very professional

Reliable and very professional

First time using Japan Rabbit and I am impressed. They helped me get exactly what I needed from a store that doesn't ship internationally. The packaging was great and the delivery was seamless. 5 stars!

25 March 2026
Rated 5 out of 5 stars

Repeat customer, happy customer

This is my 3rd review of Japan Rabbit's service, with several orders made in between. I'll begin by mentioning there was an oversight on my end regarding digital items but, as usual, their customer service was immensely helpful. It was my most expensive order yet but the packaging is always thoughtful and a joy to open up. The shipping was the quickest I've experienced too somehow! If you've used other proxy shippers, try Japan Rabbit at least once as I highly recommend it.

26 February 2026
Rated 5 out of 5 stars

Decent company

Decent company. They are very polite and generally effecive. I with their fees were lower.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Really good

Really good, staff are nice and professional. Good services. Sometimes might be a delayed in ordering if it’s Japan public holidays etc

26 July 2025
Rated 5 out of 5 stars

Great experience!

Wasn't sure what to expect but had a fantastic experience! Price was good, shipping was amazingly fast and I couldn't be happier.

26 February 2026
Rated 4 out of 5 stars

Simple and intuitive experience

The buying procedure is extremely simple and intuitive. The purchases can take too long, so you risk the objects selling out, particularly when buying second hand. You can pay for the purchases to be faster.

25 February 2026
Rated 5 out of 5 stars

Japan Rabbit is great!

My experiences with Japan Rabbit are always positive. My orders usually go through very quick. They are also very helpful in explaining things when I reach out with questions.

25 February 2026
Rated 5 out of 5 stars

Large/heavy parcels

Ordered a bulky set up rear jump seats for my G Wagon. The purchase and shipping to the US was handled by Japan Rabbit. I can’t recommend them enough, the entire transaction was hassle free. The added packaging was well worth it and very reasonably priced.

A+ service!!

28 February 2026

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