JAYLEY Reviews 

1,811
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers had a great experience with this company. Customers frequently praise the unique styles, luxurious materials, and exceptional quality of the clothing items and accessories. Many people also mention that orders arrive very quickly, are often beautifully presented in tissue paper, and that purchasing items online is completely straightforward and enjoyable. Some reviewers were not happy with delivery delays, tracking issues, and difficulties reaching customer support when problems arose. Consumers also noted deep frustration regarding incorrect items being sent, missing parts of orders, and having to pay for return shipping costs on faulty products.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the gorgeous colors,... See more

Quality

People report positive experiences with quality, highlighting superb craftsmanship, exceptional items, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, frequently praising super fast shipping, efficient... See more

Order

Customers had ambiguous experiences with order, highlighting smooth online transactions and fast deliveries.... See more

Customer service

Users describe ambiguous interactions with customer service, as many reviewers report great communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely coat and great quality and colours. My only problem is the delivery that took longer than anticipated and the tracking info never worked so Evri constantly said awaiting your parcel. It was di... See more

Rated 4 out of 5 stars

I love the designs but even the small size is a little big. I’ll probably have to move the fastenings and change them for something bigger.

Rated 5 out of 5 stars

My enormous fluffy coat arrived within three days and fits perfectly. The packaging was appreciated , not squashed into a bag but gently wrapped in tissue paper inside a roomy box. This is the second... See more

Rated 5 out of 5 stars

I actually can't believe how gorgeous the quality of these clothes is, considering how incredibly reasonable the pricing is, with the discount codes and the outlet. I have loved every item of Jayley c... See more


Company details

  1. Fashion designer
  2. also in
  3. Clothing Shop

Written by the company

Luxury Women's Fashion Brand


Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(1,811)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jacket

The jacket, is beautiful, real luxury. Lovely detail and lining too.
Colours are vibrant and it’s definitely an eye catcher

25 May 2025
Rated 1 out of 5 stars

Terrible

Spend less on the social ads and more on the quality of the clothes. Dress is a literal tent with elasticated sleeves and I don’t know who it’s supposed to flatter - I’m a size 6 and I looked like Jabba the Hut. Zero stars.

26 April 2025
Rated 5 out of 5 stars

#1 most favorite new items bought @ Market

I have not received my order yet. but i am anxiously awaiting. I can definitely say this was by far my #1 most favorite stuff we bought @ the Dallas Market. Also, the 2 gentlemen, Matt & Wayne, were so wonderful to work with. They were very helpful and seemed very knowledgeable of the products.

25 March 2025
Rated 2 out of 5 stars

disappointment with my 2nd order

This is the 2nd time I've ordered from you. The first time I was delighted. The clothes are good quality and are sensational. I'm making a 2nd purchase and it's blocked at customs. It takes 4 days to unblock. I'm told that I have to pay 93 euros in customs fees while the first time nothing and now I've just asked for 271 euros. I'm disappointed. I'm forced to pay and this will be the last time I order from Jayley given the amount of customs fees.

26 January 2025
Rated 5 out of 5 stars

Fantastic just a stunning coat every girls dream coat …

Fantastic just a stunning coat even sent a beautiful scarf and small quirky bag 🎒 to match my coat this seller has gone above and beyond and I highly recommend them to everyone 😀 thank you Jayley so much the compliments I get asking where my coat is from so so happy 😊

25 December 2024
Rated 5 out of 5 stars

Prompt delivery at busy times

I’m pleased that you’re offering a prompt and efficient response to orders and arrangements for delivery are being processed and delivered quickly even in times of high demand.
Great customer service.

25 December 2024

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