JAYLEY Reviews 

Great product, easy purchase flow and fast delivery! 100% pleased!

I live a few miles from Trentham and did not realize Jayley was nearby. I was very happy to support this exciting company.
I work at the hospital and need to be frugal with money. However, I decided to treat myself for my birthday and Christmas.
I loved the rainbow coat the really vibrant one. There appeared to be 2 choices the bright one or more muted.
I chose the coat in the bright colour and a jacket and bag in the more muted colour.
Firstly, a strange smell out the box. I may have to buy a special spray. More disappointing was the coat came was the muted one same as the jacket I ordered. So I have 2 of the same colors. They are beautiful but I had been so excited to receive the bright one. I needed a lift after of the tragedies of 24.
I cannot work out whether or not the 2 coats on the web page are one and same.
I went to the shop in Trentham and prices were lower overall by 20%. The lady was lovely but none the wiser.
Tried phoning. I just want to know if I got the correct coat, if so it's not vibrant like the web page. Is this to do with lighting.
Just trying to put on pictures.However, it has somehow come up as my profile
I am glad they are in Stoke need more private investors so want to support.
What is the difference between Jayley and Jayley collection please.

Gorgeous Coat!
Very impressed, super quick delivery and amazing quality - I was lucky enough to get a Christmas discount but would have paid full price. Will be a returning customer for sure.

Excellent service and good quality materials.

Beautiful fur gilets. I own 7 now of various types and I always look to Jayley for quality and value for money

Great shop, lovely clothes and comes very nicely packed

Excellent speed for delivery. The quality of the coat is amazing. She’s still smirking…..

I had a great experience with this company and the item i received was lovely, customer service was also brilliant 👏 would definitely recommend

I ordered leather gloves with a little mink bobble on them. The leather is beautifully soft and the inside liner is great. The gloves are so well made and fit perfectly. Love them!

First time purchasing from Jaylay. Items are as seen online. Delivery on point.

Firstly can I just mention the fantastic black Friday deals. I chose a coat.... one i had seen a while ago at the original price. I was so happy to have bought it in the sale. From ordering to receiving was just a couple of days and it arrived beautifully packaged. 100% recommended.... and I also got a beautiful scarf as a gift. Very happy customer 😀

Quick delivery, items packaged well and great quality

So I bought this Hot Pink Eco Leather Trench Coat in a size S/M… in the description it said “S/M will approximately fit sizes 8-12 UK”.
I thought okay nice, what can go wrong🤷🏻‍♀️.
When I got it, it was a whole different coat, lovely coat and one that I had looked at on the site because it was similar and to the one that I brought but different color and style and was only available in a size CURVE, “Curve will approximately fit sizes 14-16 UK“.
And it probably would have fit a size 14-16 but the problem is that I’m not, I was drowning in this coat and wasn’t the style I had bought ( this was not hot pink but in baby pink).
I immediately sent Jaylay a email with the problem, no answer, sent a IG DM no answer and another email no answer.
Now over a month has past and still nothing😔
So now one expensive jacket and import tax poorer and a jacket that simply doesn’t fit at all.

Wanted to buy their Handmade Eco Faux Fur Rainbow Coat in white. I live in the UK. On the website in the photos it has a belt as a part of coat threaded through the back which I really liked. The other colour variations don't have a belt which was odd so messaged them on Insta to check. They have to accept my message request (unlike other any other company I have used) - they didn't and they did not reply to my comment asking on a post itself. Tried contacting them via their website and the response 2 days later was they needed to check the warehouse - as they did not know, so essentially they do not know if what they are selling matches the advertised photos - no further reply. I messaged again following week - turns out coat does not have a belt, they have had to add a disclaimer to the website to that effect until more pictures are taken. They apologised for delay in replying but my experience of their customer service, knowledge base and product actually matching what is being sold (which I think should be pretty spot on for a coat that is over £300) is poor.

Bought two hair bands for my daughter. They came beautifully wrapped (for Christmas) so haven’t seen them. I’m sure she will love them!

First of all the quality of the clothing..so happy with the bamboo faux fur coat ..looks stunning!! And most importantly the customer service from Jayley, I had a problem with delivery ( not Jayleys fault I must add ) and they have been outstanding with regards to sorting this problem out.Thank you Jayley team this won't be my last purchase.

Excellent service and delivery. Thank you. The orange scarf with heart Pom-poms is fab.

I love the item I ordered. Great quality and arrived very quickly.

Easy ordering and really speedy delivery.
Beautifully packed and great quality jacket.

Excellent service and products thank you.