I started going to this specific gym a few days ago. First off the customer service is top notch. I got some amazing advice from the PTs about calories and how to calculate how much you need to grow m... See more
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Hello – Thanks for taking the time to leave this review. We’re sorry to hear that the temperature in the gym has felt uncomfortable during your visits, especially during the warmer weather. We u... See more
Company replied
First week in currently been 4 times this week and I’ve purely enjoyed every single session, the staff are so kind and helpful and so are the other people who are training. The facility is amazing and... See more
Company replied
It is a pleasure to return to JD gym Hull after a year abroad. A no-nonsense operation, helpful staff and mature folk getting on with their fitness programmes. I've visited around 30 different gyms ar... See more
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Company details
- #14 of 19 best companies in Gym
About JD Gyms - Hull
Written by the company
Contact info
Clough Road, HU5 1SR, Kingston upon Hull, England, United Kingdom
- 1482420365
3.8
Great
411 reviews
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Staff could be better
Can't fault the gym great place would have given 5 star if not for member of staf.
I am partially sighted and needed help with WiFi was told by member of staff they were cleaning at the moment...no intention of helping
3 March 2025
Reply from JD Gyms - Hull
Hi there
We appreciate your feedback and understand your frustration with the experience. We strive to provide a welcoming and helpful environment for all members. We will address this matter with our staff to ensure they are providing the best possible assistance to all members.
Best wishes
The JD Gyms Team
Women's only section is a joke
The gym itself is well equipped for the most part, but the women's only section is a tiny space with very little equipment and no natural light. I've noticed a lot of women go in and out to bring equipment/weights from the gym into the section. And it's so small and dingy when there's only 4 or 5 women in there we're really on top of each other. When you compare the women's section to any other section in the gym, you can see it was put in with no thought for the people using it and was a PR tick box exercise. Borderline impossible to find weights or dumbbells under 8kg in the entire building. Some men who attend this gym are very rude (putting their hoodies on equipment still being used, trying to use equipment whilst you're adding weights to it, hanging around equipment but not actually using it etc). If you're not intimidated by toxic gym bros then facility-wise it's good for the price, otherwise places like Pure Gym and Total Fitness have a much better atmosphere.
3 March 2025
Reply from JD Gyms - Hull
Hi there
We appreciate you taking the time to share your feedback and we understand your concerns about the women's only section. We strive to create a welcoming and inclusive environment for all our members, and we're disappointed to hear that your experience hasn't met your expectations.
We're committed to continuously improving our facilities and services based on member feedback. We'll take your comments into consideration as we plan future improvements.
We also acknowledge your concerns about the behavior of some members. We have a zero-tolerance policy for any form of harassment or disrespectful behavior. We encourage you to report any incidents to our staff so we can address them promptly. We want to ensure that all members feel safe and comfortable at our gym.
Best wishes
The JD Gyms Team
Reply from JD Gyms - Hull
Hi there
Thank you for your kind words! We're delighted to hear you've had a positive experience at our gym. We strive to provide a clean and welcoming environment with helpful staff.
Best wishes
The JD Gyms Team
It was good i guess got to go on the…
It was good i guess got to go on the machines i wanted i went late tho i dont no what its like during the day but my experience was a good one
26 February 2025
Reply from JD Gyms - Hull
Hi there
We appreciate you taking the time to share your experience. We're glad you enjoyed your time on the machines you wanted to use.
We strive to provide a positive experience for all our customers, and we're happy to hear that you had a good one.
Best wishes
The JD Gyms Team
The only interaction
The only interaction I've had with staff the little fella was dismissive and emotional about the situation
6 January 2025
Reply from JD Gyms - Hull
Hi there
We understand your frustration with the interaction you had with our staff member. We strive to provide excellent customer service and are disappointed to hear that your experience did not meet your expectations.
We value your feedback and will use it to improve our training and ensure that all our staff members provide the best possible service.
Best wishes
The JD Gyms Team
Reply from JD Gyms - Hull
Hi there
We understand your concern about hygiene. We take cleanliness very seriously and are committed to providing a safe and comfortable environment for all our customers. We appreciate you bringing this to our attention and will investigate the matter further.
Best wishes
the JD Gyms Team
The gym overall is amazing the only…
The gym overall is amazing the only problem I have is that on occasion the scanning machines to let you in and out don’t always work and customers are having to ring for assistance
31 January 2025
Reply from JD Gyms - Hull
Hi there
We appreciate your feedback.
We strive to ensure a smooth experience for all members and are actively working to address any technical glitches. Thank you for bringing this to our attention.
Best wishes
The JD Gyms Team
Reply from JD Gyms - Hull
Hi there
Thank you for your 5-star review, it means the world to us!
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Hull
Hi there
We're so glad to hear you had a positive experience. We strive to provide excellent customer service and it's wonderful to know that our team member made a good impression on you.
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Hull
Hi there
Thank you for your kind words and 5-star rating. We're delighted to hear you appreciate our equipment and staff. We strive to provide a positive and productive environment for our members.
Best wishes
The JD Gyms Team 💚
Great gym
Great gym. I go during the day when it’s much quieter. Family vibe as lots of us are regulars. Equipment is getting renewed and gym having huge refurbishment which it needed. Good that the company have listened to members.
Cleanliness can be an issue though and some members have poor gym etiquette and leave machines loaded with plates
10 December 2024
Unprompted review
Doesn't feel safe.
Inside the gym was a generic as any other gym. Kit all looked pretty standard, no cleaners were present though.
However! From arriving in the car park it didn't feel safe at all. There was absolutely no light at all from the car park to the doors.
Absolute blackness.
15 November 2024
Reply from JD Gyms - Hull
Hi there Paul. Thank you for taking the time to leave us a review. Although we are very sorry to read how you felt before entering our Hull gym. We are still pleased that you told us as our members experience and safety is always at the forefront of our processes. All feedback is important as it helps us to keep improving! For specific requests or feedback please do not hesitate to contact the management team at Hull as they may have a quick fix or update for you regarding the outside lighting on: Hull@jdgyms.co.uk Best wishes The JD Gyms Team 💚
The first issue is the heating and…
The first issue is the heating and cooling system of the gym. The cold airflow is directed straight downward, which, when you are sweating from exercise, can cause you to catch a cold.
The second issue is that many of gym equipment are out of service and don't get repaired.
Also, the number of commonly used equipment are not enough and most of the times it takes long time to be able to use them even when the gym is not crowded.
4 November 2024
Reply from JD Gyms - Hull
Hi there
We understand your concerns about the gym's heating and cooling system and the availability of equipment.
We appreciate you bringing these issues to our attention. We are committed to providing a comfortable and enjoyable workout experience for all our members. We will take your feedback into consideration as we continue to improve our facilities.
Best wishes
The JD Gyms Team
Guide choice of classes
Rejoined quickly on the app provided. I like the new spin bikes and the variety of early morning classes. Instructors are good.
31 October 2024
Reply from JD Gyms - Hull
Hi Allan, thanks for the 5star review! It's great to have you back and hear how much your enjoying the classes at our Hull gym. Keep up the great work👍 The JD Gyms Team 💚
Poorly looked after
Toilets are always dirty, showers are cold. Don’t have many small denomination plates for the bars so can never find any. the ropes for the cable machines are all frayed to the point I’m scared to use them for fear they’ll break. The culture in the gym is poor as noone removes weights or reracks equipment when they are finished. Good level of cardio equipment.
28 October 2024
Reply from JD Gyms - Hull
Hi there
Thank you for taking the time to leave us your feedback.
We appreciate your feedback and are sorry to hear about your experience. We strive to maintain a clean and safe environment for all our members. We will address your concerns regarding the cleanliness of the facilities and the availability of weights. We encourage you to bring any issues to the attention of our staff so they can be addressed promptly.
Best wishes
The JD Gyms Team
Stay motivated and stay positive
It’s fun and it keeps you motivated and more active
30 October 2024
Reply from JD Gyms - Hull
Hi Hadeal! We are loving the 5* review, don't to forget to ask the team in Hull for any advice if you ever want to mix up your workout at all😊 💪
Best wishes,
The JD Gyms Team.
💚
decent enough vibes about the gym
decent enough vibes about the gym, good changing rooms. good machines
17 October 2024
Reply from JD Gyms - Hull
Hi there Enriko. Thanks for the 4 star review! Glad to hear that you are enjoying the gym and the "vibes!😊 👍 Best wishes, The JD Gyms Team 💚
The setting up an account and service…
The setting up an account and service doing that was made easy & professional. Unfortunately being a mature man with a new membership on three occasions I went to the gym I found it over full & I felt intimidating to walk in so I turned away & last. This is good for the gym but not for me. I have since cancelled my new membership.
12 October 2024
Reply from JD Gyms - Hull
Hello Kevin, thank you very much for taking the time to leave us a review.
We are loving the 5 star review but equally disappointed that you have since cancelled your membership!
We have no doubt the team in Hull would be more than happy to talk to you about thee local peak/non-peak times if it is not too late to save your membership??
Please feel free to contact the management team there via email on: Hull@jdgyms.co.uk
Best wishes,
The JD Gyms Team.
💚
Reply from JD Gyms - Hull
Hi Keysha,thanks for the 5star review! It's great to hear your enjoying the Hull gym.
The team there will be loving the 5* rating!
Best wishes,
The JD Gyms Team.
💚
Reply from JD Gyms - Hull
Hi there. Thanks for the 5star review of our Hull gym Ema! Glad to hear that you are enjoying the gym and we are loving the dedication, keep up the great work 👍 Best wishes, The JD Gyms Team 💚
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