JD Gyms - Preston Reviews 

356
TrustScore 4 out of 5

4.2

Port Way, Tustin Court, PR2 2YQ Preston, Ashton-on-Ribble, GB


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Rated 5 out of 5 stars

I was visiting my Family in Preston and tried JD Gym Preston location on the recommendation of my Niece. The gym was awesome. I needed to do some specific training with my son for his sprint train... See more

Company replied

Rated 5 out of 5 stars

Wow 🤩 new manager Chris made a huge impression today , fantastic team player , looks like he is going to be customer focused. .Due to holidays ,illness and some of the team changing roles or leaving... See more

Company replied

Rated 5 out of 5 stars

The best gym in Preston, management staff are polite and exceptionally helpful. If anyone's looking for a gym for beginners or thinking of changing from their current gym, then come to JD Preston 5 st... See more

Company replied

Rated 2 out of 5 stars

Been going to JD for a few years now and it’s really gone downhill. Old tired equipment that really needs updating. For the price of the membership and the amount of people that go, Money should be g... See more

Company replied


Company details

  1. #14 of 19 best companies in Gym

About JD Gyms - Preston

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Port Way, Tustin Court, PR2 2YQ, Preston, Ashton-on-Ribble, United Kingdom

  • 1772282976

4.2

Great

TrustScore 4 out of 5

356 reviews

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4.2

All reviews

(356)

4,545 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent gym environment

Open space, not too crowded, clean facilities with a good range of exercise equipment.

6 January 2025
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Reply from JD Gyms - Preston

Thank you for your positive review! We're delighted to hear you appreciate our open space, clean facilities, and variety of equipment. We strive to provide a comfortable and enjoyable workout environment for all our members.

Best wishes
The JD Gyms Team

Rated 4 out of 5 stars

Changing rooms and sauna should be open 24/7.

Changing rooms and sauna should be open 24/7.
More flat benches for bench press.
Otherwise spacious, well managed, clean and tidy.
More glutes trainging machines.
Good deadlift bars and decks.

2 December 2024
Unprompted review
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Reply from JD Gyms - Preston

Hello Luke! Thanks for leaving us some feedback, we appreciate it.
We are a 24-hour gym in Preston, but due to there being less staff on duty throughout the night, areas which are not covered by CCTV are closed for the safety of our members (i.e. the main changing rooms and saunas).
We do however leave the accessible changing room open at all times, as well as there being lockers for you to use. If you need to get changed or grab a shower during the night, that option is there for you and you'll have complete privacy in there.
Hope this helps explain.

If you have any specific equipment requests for Preston, plese do not hesitate in letting the management team know, so they can get it on their Christmas wish list! The JD Gyms Team 💚

Rated 5 out of 5 stars

Value for money, easy to use

It's clean, modern, good equipment, great classes, Paula's yoga is amazing. It's such good value.

21 November 2024
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Reply from JD Gyms - Preston

Hi there Vicky - Thank you for taking the time to leave us some feedback. Our aim is to offer excellent classes and facilities, first class kit and a brilliant member experience! Your feedback is so important to us as it enables us to deliver the service our members deserve! We hope you continue to enjoy your fitness journey with us and in Paula's Yoga classes! 💪💚 Best wishes The JD Gyms Team 💚

Rated 1 out of 5 stars

Access denied

Very disappointed that the only way into the Gym is via a mobile phone app.
I waited patiently outside until someone got a member of staff. I asked if I could use the key pad to gain access and he said no disabled only.
He did offer to help me cancel my membership but no offer of refund for the month I have just purchased on line.
When I mentioned that on a previous membership I used the key pad he said out of my control its this way across all gyms.
No where in the joining instructions online did I see that unless I had access to a mobile phone then I couldn't enter the gym. Personally I feel like someone has just come up and robbed me of £25.

17 October 2024
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Reply from JD Gyms - Preston

Hi there

We understand your frustration with the gym's entry system. We appreciate you bringing this to our attention and will take your feedback into consideration as we continue to improve our services.

Best wises
The JD Gyms Team

Rated 5 out of 5 stars

Good gym

Good gym, easy access to equipment and well placed. Classes are good.

5 November 2024
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Reply from JD Gyms - Preston

Hi there Jenna, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, we are sure the team in Preston will love to hear they are achieving this for the members of Preston.

Take care The JD Gyms Team 💚

Rated 5 out of 5 stars

Easy to sign up

Easy to sign up
No contract
Well equipped gym with loads of space

17 October 2024
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Reply from JD Gyms - Preston

Hi there Kerstin, thank you for leaving us a review, we are thrilled to see the 5 stars for our Preston gym. We like to keep life nice and simple when it comes to joining a JD Gym and offer you plenty of equipment to smash your goals! ⭐ The JD Gyms Team 💚

Rated 1 out of 5 stars

For a newbeee there is no traineer or…

For a newbeee there is no traineer or app support so waste of money.

4 October 2024
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Reply from JD Gyms - Preston

Hi there

Thank you for taking the time to leave us a review.
We value your feedback and will use it to improve our services.

Best wishes
The JD Gyms Team

Rated 5 out of 5 stars

Just joined jd gym at Preston

Just joined jd gym at Preston plenty of equipment clean and tidy I go at 5 in the morning so not too busy

4 October 2024
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Reply from JD Gyms - Preston

Wow! Thanks for the 5star review and comments Martin. Sounds like the early bird catches the choice of equipment at Preston! 😀 Best Wishes, The JD Gyms Team 💚

Rated 4 out of 5 stars

I would give the whole process of…

I would give the whole process of signing up a 4-star rating, it was pretty laid back and not too exhaustive. The guy was super helpful, showed us around. When I started the next day, I couldn't find any sanitary wipes to wipe the equipment after use. I've seen people getting all wet on the equipment, so it's a good idea to have some wipes available. This is my top recommendation to the management. Besides that, everything was fine.

3 October 2024
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Reply from JD Gyms - Preston

Hello Sheshu, thanks for leaving us some feedback.
It is great to hear that you found the joining process nice and easy (stress free), we like to leave all the hard work for the gym floor💪
With regards to cleaning, we do have our team going around the gym keeping on top of cleaning regularly, but if you think there is something they've missed please do feel free to email the Manager on preston@jdgyms.co.uk


We have method statements for the team to follow for the cleaning of our equipment. Ensuring it is cleaned thoroughly without damaging it and keeping everything in action for the Preston members to use. As well as advising that our members train with a towel to wipe down equipment after use.
Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

JD Gyms review

The layout of the gym is amazing, the staff are very professional and friendly, I like the fact the gym is also 24/7 as I suffer with insomnia. has 2 boxing bags.
everyone I have met in this gym from my own experience has been nice people help new people out and overall is a great environment. by far one of the best gyms I have been to

27 September 2024
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Reply from JD Gyms - Preston

Hi there Antz - Thank you for taking the time to leave us some feedback. Our aim is to offer excellent facilities, first class kit and a brilliant member experience (even for the night owls)! Your feedback is so important to us as it enables us to deliver the service our members deserve! We hope you continue to enjoy your fitness journey with us at our Preston gym. 💪💚 Best wishes The JD Gyms Team 💚

Rated 5 out of 5 stars

Good

Good price and equilment

2 October 2024
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Reply from JD Gyms - Preston

Thank you for taking the time to leave us a review Bhav. We aim to deliver a fantastic experience, at competitive prices with everything you need for a great workout in Preston.Many thanks for providing us feedback.

The JD Gyms Team 👍 💚

Rated 2 out of 5 stars

Why did you cancel my gym anyway

Why did you cancel my gym anyway
Some points to improve gym
1 there is a one way system no one uses it including staff
2 people on earmuffs sing there head off
3 setting up cameras to video them self taking up all the space
4 people now skipping next to gym kit they are using you now have to walk round them
Staff good
Gym good
Thank you

24 September 2024
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Reply from JD Gyms - Preston

Hi Chris, thank you for taking the time to leave us a review. We are upset by the 2* rating but happy that you point out that the gym and staff are "good".

Unfortunately we cannot control people forgetting they are in a gym and not on The X Factor. If it is disturbing you though, you can contact a member of the Preston team for them to have a quiet word with them.

In terms of the amateur film makers, please advise one of our management team if you see this as it is a safety concern.

Best wishes
The JD Gyms Team
💚

Rated 3 out of 5 stars

Some brilliant some unprofessional tutors

Yoga tutor is brilliant, very professional and knowledgeable. But some tutors repeatedly turn up late then finish early. If they always cannot start classes at specified times on the timetable, then they should either change the timetable itself or find other tutors to cover sessions. Also, Studio classes that I like tend to be quite late, so I cannot do.

10 September 2024
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Reply from JD Gyms - Preston

Hi there Coco. Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us, as it allows our management team at Preston to rectify it and improve your group exercise experience.

We are always willing to listen to our members when it comes to designing our class timetable, so please do not hesitate to share your thoughts with our management team on: Preston@jdgyms.co.uk
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great place

Great place, super friendly staff. I have a PT and I'm over the moon with my results!

Highly recommend.

22 September 2024
Unprompted review
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Reply from JD Gyms - Preston

Hi Sarah, thank you for your kind words and 5** review.
We are thrilled to hear about your positive experience in Preston and the results you've achieved. We strive to provide a welcoming and supportive environment, all driven through our amazing team for all our members.

Remember to use your referral code if you do recommend a friend to join you in Preston as you would go straight into a monthly draw for a 12 month free membership. 😊🤞

The JD Gyms Team💚

Rated 4 out of 5 stars

It’s Good

It’s good from all ways

6 September 2024
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Reply from JD Gyms - Preston

Hi, thank you for leaving a review! It's great to hear your enjoying using the facilities at our Preston gym! The JD Gyms Team 💚

Rated 4 out of 5 stars

A credible company so expected great…

A credible company so expected great facilities. The facilities are brilliant: clean, spacious and a decent variety. The staff are also warm, friendly and incredibly helpful. My only quarm are the punch bags in the women's only area as I would like to use these (unless I am mistaken in their location).

9 September 2024
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Reply from JD Gyms - Preston

Hi there Phil. Thanks for the 4star review! Glad to hear that you are enjoying our Preston gym, if you are ever unsure of anything in the gym though, please just ask one of our amazing team on the gym floor 😊
keep up the great work 👍 Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Really like this gym

Really like this gym, always plenty of equipment and the personal trainers are wonderful

9 September 2024
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Reply from JD Gyms - Preston

Hi there Luca. Thank you for taking the time to leave us a review - we absolutely love to hear this about any of our teams but I know the team at Preston will be loving this! As the team strive to make your experience with us the best it can be, so we are really pleased you're enjoying your JD Gyms experience. We will be sure to pass on your comments to the management team at Preston as they will be over the moon to hear this about their team! 💪 The JD Gyms Team 💚

Rated 4 out of 5 stars

Good gym

The scanner to enter is tempremental. Sometimes works and then it dosent scan the qr code. Other than that good gym.

7 September 2024
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Reply from JD Gyms - Preston

Hi Fayaaz, thank you for the review, we love to see the 4stars for our Preston gym!
We appreciate your feedback and understand the frustration you've experienced with the scanner. We're committed to providing a smooth and enjoyable experience for all our members.

The hard work should be when you get on to the gym floor not trying to find the sweet spot for the QR code scanner.
If you continue to struggle there is a green button near the gates. Press that and it alerts a member of staff to your presence. Someone will come over to help.

Take care, The JD Gyms Team 💚

Rated 1 out of 5 stars

Gets way to busy

Gets way to busy.
Was 20.00 a month then was put up to 24.99 a month without notification

7 September 2024
Unprompted review
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Reply from JD Gyms - Preston

Hi there

Thanks for taking the time to leave this review.

We’re afraid it's true, our gyms are very popular and can become busy especially at peak times, but this does fluctuate at different times of the day and night. To make the most of the space where possible, though, we are always looking to expand and improve our facilities.

When we increased the price we contacted all members to give them notice. We are sorry to hear you didn't see this communication. It may have been directed into your junk mail by mistake. If you would like to speak to one of our advisors, they will be able to check this for you. You can reach them by raising a ticket following the link below:

https://www.jdgyms.co.uk/general-enquiries-form/

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Easy to use app

Easy to use app, location is good with plenty of parking and secure bike racks, Preston location

21 August 2024
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Reply from JD Gyms - Preston

Wow! Thanks Jay for the 5star review and comments. It's really made our day 😀 Best Wishes, The JD Gyms Team 💚

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