JD Gyms - Preston Reviews 

366
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TrustScore 4 out of 5

4.2

Port Way, Tustin Court, PR2 2YQ Preston, Ashton-on-Ribble, GB

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Rated 5 out of 5 stars

12.30 Xfit , bit of a strange start as we were under the impression a class was on . Unfortunately the FC Morgan wasn’t aware until last min as our usual Monday team started setting up ourselves ,... See more

Rated 5 out of 5 stars

First time at the JD in Preston after signing up as an alternative option as it's 24/7. Very impressed - clean, excellent time to go not overcrowded and equipment superb.

Rated 3 out of 5 stars

Been a member for a few years and this gym has been on the slide for a while now.The equipment is old and poorly maintained. I usually do spin classes but the Saturday morning spin class I took today... See more

Company replied

Rated 5 out of 5 stars

Wow 🤩 new manager Chris made a huge impression today , fantastic team player , looks like he is going to be customer focused. .Due to holidays ,illness and some of the team changing roles or leaving... See more

Company replied


Company details

  1. Gym

About JD Gyms - Preston

Written by the company

Membership Help

Find a Gym

Membership Help

Looking for a gym with incredible energy, state-of-the-art gym equipment and everything you need to achieve your fitness goals? At JD Gyms, our premium facilities are designed to help you train harder, feel better, and achieve more.

From expansive free-weights areas, industry-leading cardio machines, and dedicated functional fitness zones to luxury changing rooms, saunas and loads of fitness classes running every month*, we're here to help you get the most out of your workouts. Whether you're focused on weight loss, strength training, muscle building or overall fitness, our gyms have got you covered.

We've been raising the bar since 2014, redefining what people should expect from a gym membership, combining premium facilities with affordable prices to deliver an experience that stands out from the crowd. With over 100 gyms across the UK, we're one of the fastest-growing fitness brands, helping thousands of members stay motivated, build confidence and reach their goals every day.

It's time to stop settling for average gyms and workouts. Join a welcoming community of like-minded members at a gym near you, and enjoy access to top-tier equipment, unlimited fitness classes and flexible gym memberships.

You can find us by visiting www.jdgyms.co.uk *Facilities vary by club, see individual gym pages on our website for details.

Contact info

  • Port Way, Tustin Court, PR2 2YQ, Preston, Ashton-on-Ribble, United Kingdom

  • 1772282976

4.2

Great

TrustScore 4 out of 5

366 reviews

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4.2

All reviews

(366)

4,323 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great place

Great place, super friendly staff. I have a PT and I'm over the moon with my results!

Highly recommend.

22 September 2024
Unprompted review
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi Sarah, thank you for your kind words and 5** review.
We are thrilled to hear about your positive experience in Preston and the results you've achieved. We strive to provide a welcoming and supportive environment, all driven through our amazing team for all our members.

Remember to use your referral code if you do recommend a friend to join you in Preston as you would go straight into a monthly draw for a 12 month free membership. 😊🤞

The JD Gyms Team💚

Rated 4 out of 5 stars

It’s Good

It’s good from all ways

6 September 2024
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi, thank you for leaving a review! It's great to hear your enjoying using the facilities at our Preston gym! The JD Gyms Team 💚

Rated 4 out of 5 stars

A credible company so expected great…

A credible company so expected great facilities. The facilities are brilliant: clean, spacious and a decent variety. The staff are also warm, friendly and incredibly helpful. My only quarm are the punch bags in the women's only area as I would like to use these (unless I am mistaken in their location).

9 September 2024
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Reply from JD Gyms - Preston

Hi there Phil. Thanks for the 4star review! Glad to hear that you are enjoying our Preston gym, if you are ever unsure of anything in the gym though, please just ask one of our amazing team on the gym floor 😊
keep up the great work 👍 Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Really like this gym

Really like this gym, always plenty of equipment and the personal trainers are wonderful

9 September 2024
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Reply from JD Gyms - Preston

Hi there Luca. Thank you for taking the time to leave us a review - we absolutely love to hear this about any of our teams but I know the team at Preston will be loving this! As the team strive to make your experience with us the best it can be, so we are really pleased you're enjoying your JD Gyms experience. We will be sure to pass on your comments to the management team at Preston as they will be over the moon to hear this about their team! 💪 The JD Gyms Team 💚

Rated 4 out of 5 stars

Good gym

The scanner to enter is tempremental. Sometimes works and then it dosent scan the qr code. Other than that good gym.

7 September 2024
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Reply from JD Gyms - Preston

Hi Fayaaz, thank you for the review, we love to see the 4stars for our Preston gym!
We appreciate your feedback and understand the frustration you've experienced with the scanner. We're committed to providing a smooth and enjoyable experience for all our members.

The hard work should be when you get on to the gym floor not trying to find the sweet spot for the QR code scanner.
If you continue to struggle there is a green button near the gates. Press that and it alerts a member of staff to your presence. Someone will come over to help.

Take care, The JD Gyms Team 💚

Rated 1 out of 5 stars

Gets way to busy

Gets way to busy.
Was 20.00 a month then was put up to 24.99 a month without notification

7 September 2024
Unprompted review
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Reply from JD Gyms - Preston

Hi there

Thanks for taking the time to leave this review.

We’re afraid it's true, our gyms are very popular and can become busy especially at peak times, but this does fluctuate at different times of the day and night. To make the most of the space where possible, though, we are always looking to expand and improve our facilities.

When we increased the price we contacted all members to give them notice. We are sorry to hear you didn't see this communication. It may have been directed into your junk mail by mistake. If you would like to speak to one of our advisors, they will be able to check this for you. You can reach them by raising a ticket following the link below:

https://www.jdgyms.co.uk/general-enquiries-form/

Best wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Easy to use app

Easy to use app, location is good with plenty of parking and secure bike racks, Preston location

21 August 2024
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Reply from JD Gyms - Preston

Wow! Thanks Jay for the 5star review and comments. It's really made our day 😀 Best Wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

A well efficient means of registration…

A well efficient means of registration at the JD Gym location.

16 August 2024
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Reply from JD Gyms - Preston

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments!

Best Wishes
The JD Gyms Team 💚

Rated 2 out of 5 stars

Review

Found the gym and the changing rooms compact.

No temperature control to showers

Don't like the fact the gym is on 2 levels

No cover to drainage located in the shower cubicles which means other people's dirt flow through the shower cubicles which I think is very unhygienic

5 August 2024
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Reply from JD Gyms - Preston

Hi there

Thank you for taking the time to leave us a review. Although we are very sorry to read this, we are still pleased that you told us. All feedback is important as it helps us to keep improving!

Best wishes

The JD Gyms Team

Rated 5 out of 5 stars

Everything is clean and the environment…

Everything is clean and the environment is nice and friendly

1 August 2024
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Reply from JD Gyms - Preston

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars!
We aim to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It's great to hear you enjoy using the gym overall! Our team at Preston will be over the moon with your comments.
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Very clean and spacious

Very clean and spacious

3 August 2024
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Reply from JD Gyms - Preston

Hi Sara, thank you for leaving a review! It's great to hear you’re enjoying using the facilities at our gym, we really do try to pride ourselves on our service and standards! We hope you continue to enjoy your fitness journey with us 💪 Best wishes. The JD Gyms Team 💚

Rated 5 out of 5 stars

Great gym mabey few more equipment for…

Great gym mabey few more equipment for warm uo streching resistance bands ect nothing major but would help with peoples pull up variants also flex and mobility

26 July 2024
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Reply from JD Gyms - Preston

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Rated 1 out of 5 stars

Oversubscribed

Oversubscribed. Couldn't get on anything. Requested to cancel with a refund and haven't had any communication from JD.

22 July 2024
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Reply from JD Gyms - Preston

Hi there

Thank you for taking the time to leave your review.

We are very sorry to hear of your experience. Our Customer Service Team are experiencing a higher than usual number of enquiries at present, this has meant that the response time is longer than we'd like. We understand that this can be very frustrating for you and would like to assure you that we are working hard in the background to correct this.

Once again, please accept our apologies for the inconvenience this is causing you.

Best wishes

The JD Gyms Team

Rated 1 out of 5 stars

Not truly 24hours

I have received this request to review the gym a week after I tried to cancel my membership. Unfortunately, this isn’t a quick or easy process, a form needs to be filled in online and then you have to wait for a staff member to contact you which still hasn’t happened and the cancellation hasn’t yet gone through.

Not all facilities are 24 hours; the studio is locked after 9:15-9:30 during the week and 8pm at weekends (and can’t be used until after the classes have finished) and there isn’t much alternative floor space without this facility.

The changing rooms are also shut at 10pm through the week and 8pm at weekends. Outside of these hours there is one toilet available between both sexes and i have never found this to be clean.

30 June 2024
Rated 3 out of 5 stars

Good clean gym with good machines

Good clean gym with good machines. As a new gym goer though it was very daunting with no personal touch and no visble member of staff. At 1pm the place was already feeling very busy so I can’t imagine how busy it’s going to feel at peak time. Regarding classes they’re all listed in the app, although having managed to find a member of staff and ask them how to book onto the classes they told me you just turn up to the classes but sometimes what’s listed on the app may not always go ahead as it’s down to if they can get someone to cover the class.
Overall if you want an affordable gym to go to then this gym meets the requirements.

8 July 2024
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Reply from JD Gyms - Preston

Hi there

Thanks for the 3 star review and comments. 😀 Your feedback really helps us improve our member experience!

Best Wishes,
The JD Gyms Team 💚

Rated 5 out of 5 stars

Hard working and dedicated PT Kieran…

Hard working and dedicated PT Kieran was on hand to offer some friendly advice when he seen I was struggling.
Definitely highly dedicated to his work with an excellent work ethic, couldn’t recommend him or the gym more.

3 June 2024
Unprompted review
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

It's flexible payments,if circumstances…

It's flexible payments,if circumstances life change I can stop for some time , and back again and no fussy membership pay.
Just bathroom could be open longer late night up too 11pm.

24 June 2024
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Reply from JD Gyms - Preston

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

good gym,good mechines

good gym,good mechines

4 July 2024
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Joined this week and have been really…

Joined this week and have been really impressed with the gym, equipment, location and staff members. Really enjoying being back at the gym

2 July 2024
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

Rated 5 out of 5 stars

Fantastic

Very spacious, neat, friendly staff and very sound equipment.

26 June 2024
JD Gyms - Preston logo

Reply from JD Gyms - Preston

Hi there

Wow, we're so pleased to hear you love our gym as much as we do! Thanks for the 5 star review and comments. It's really made our day 😀

Best Wishes
The JD Gyms Team 💚

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